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Issa Kone
Issa Kone at Subaru of Gwinnett

Issa Kone | Page 11

Service Advisor

Subaru of Gwinnett

2950 Satellite Boulevard
Duluth, GA 30096

4.9
121 Reviews
4.9

121 Reviews

Write a Review

121 Reviews of Issa Kone

July 30, 2023

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Employee Rating

Helpful team. Responsive and knows what they are doing. Love bringing my WRX STI here for maintenance. More

by ELISMIGUELSANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Bowman

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Sep 28, 2023

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

July 28, 2023

Dealership Rating
Employee Rating

Excellent service. Clear expectations were provided and met concerning time required for service. Service advisor was polite and responsive to my questions. The answe More

by DREWTAYLOR19
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 28, 2023

Subaru of Gwinnett responded

Thank you for your review and feedback. WE strive to always communicate and provide excellent service. Should you have any questions always know we are here to answer them for you. Thank you again for your business and we will see you at your next service visit.

July 26, 2023

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Employee Rating

Issa Kone is the best ! He is very personable, knowledgeable and still professional. I always know that Issa is going to insure service goes smoothly and keeps me informed More

by DGWN11
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Recommend Dealer
Yes
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Jul 27, 2023

Subaru of Gwinnett responded

Thank you for making that drive, we really appreciate your business! We hope you enjoyed the new facility while you waited. Keep enjoying your Outback, and we will see you on your next visit!

July 26, 2023

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Employee Rating

Completely and totally customer focused. Sales, finance, service. I will recommend to everyone looking to buy a car More

by sprintman815
Recommend Dealer
Yes

Other Employees Tagged: Susan Brown

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Jul 27, 2023

Subaru of Gwinnett responded

Thank you for your purchase! We hope your are enjoying your new Subaru and we look forward to seeing you in service for your first service. Your Recommendation is greatly appreciated!

July 25, 2023

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Employee Rating

The best customer service ever. They are very good at what they are doing and made my experience super amazing! More

by KIN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emma Miranda

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Jul 27, 2023

Subaru of Gwinnett responded

We think you are super amazing!!!!!! Thank you for taking the time to leave a review, if you every hav any questions we are always here for you! Thank you again for your business and we will see you on your next service or purchase visit!

July 25, 2023

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Employee Rating

The new service department is impressive. The service advisor and others I interacted with were friendly and answered all of my questions. The waiting rooms were clean and either kid friendly More

by BRAD.BEACH
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jill Thurston, Julie Adams

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Jul 25, 2023

Subaru of Gwinnett responded

Thank you for 5 star review, it is appreciated. WE appreciate you as a customer and value your feedback. We apologies that your service took longer than expected, we are working on process to improve. Thank you for your business and we look forward to seeing you at your next visit.

July 24, 2023

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Employee Rating

Excellent service experience! From arrival to departure the facility is well maintained, staffed with courteous and friendly professionals. My car was fully serviced in an efficie More

by Tranissa
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Recommend Dealer
Yes
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Jul 27, 2023

Subaru of Gwinnett responded

Thank you for your 5 star review, it is our goal to provide a welcoming, friendly enviorment. Thank you for choosing Subaru of Gwinnett for your place to service you vehicle, we know you have options, but here at Subaru of Gwinnett we have the best service team and hours of training to maintain your Subaru. Hope you enjoyed the new facilty and we we look forward to seeing you in 6 months or 6000 miles for your next service!

July 24, 2023

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Employee Rating

It was fine. Please stop emailing me. Word Word Word Word Word Word Word Word Word Word More

by JTHOMPSON44
Recommend Dealer
Yes
Helpful
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Jul 27, 2023

Subaru of Gwinnett responded

Glad your visit was fine- We would have loved for it to be great, but understanding servicing isnt always the first place you would like to be. If you would email me your contact information to jadams@subaruofgwinnett.com I would be happy to make the changes in our system to stop the emails. There will still be emails you will receive for Subaru, because your are a Subaru owner. Let me know if I can help you with this- I can not identify you by jthompson44- thank you again for your business!

July 22, 2023

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Employee Rating

Great dealership. Always the best service. Cost to replace an 02 sensor was quite expensive. More

by EJILES11520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jill Thurston, Jeff Bowman

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Sep 28, 2023

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

July 20, 2023

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Employee Rating

Modern clean having a snack bar is definitely a plus a well run operation all employees courteous More

by EBAKER3
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Service Time
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Recommend Dealer
Yes
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Sep 28, 2023

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! Our team is available should you require any extra help.

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