JD Maughmer

Glenn Polk Ford responded

Thank you, Larry. I am glad your car buying experience was a good one and that our team treated you with kindness and respect. We truly appreciate the recommendation and your trust in us.

Glenn Polk Ford responded

Love hearing this, Alex. A great environment and a helpful team make all the difference, and I am glad that stood out during your visit. JD is a great guy who truly cares about taking care of people, and I appreciate you recognizing him. That 10 out of 10 recommendation means a lot to us, and we are grateful for your trust. Happy New Year.

Glenn Polk Ford responded

I looooove reading this!! I am glad the communication stayed clear and consistent and that JD did such a solid job staying in touch and answering questions along the way. Having finance handled online and the bed liner taken care of ahead of time so everything was ready when you arrived is exactly how we want the process to feel. Making a six-hour round trip is a big commitment, and knowing it was worth it for the experience and the value means a lot to us. I truly appreciate the trust you placed in our team. Happy New Year.

Glenn Polk Ford responded

Thank you for taking the time to share this. I am sorry you left feeling disappointed about the trade in side of the experience, because that is never our intention. While we cannot always be at the number a customer is hoping for, we do work very hard to offer fair and honest values based on real market data and the condition of each vehicle. I appreciate you being candid with your feedback, and I will share this with our leadership team so we can continue improving how we communicate that process more clearly. Thank you again, and Merry Christmas.

Glenn Polk Ford responded

Thank you, Shannon. I really appreciate you sharing this. I’m glad JD and the rest of the team were able to make everything clear and straightforward for you. That kind of honesty and ease is exactly what we want people to feel when they walk through our doors. It means a lot to know we earned your trust and that you’d recommend us to your family and friends. Grateful to have you with us, and we’ll be ready to help again whenever the time comes.