JEFF DOBSON

I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same problem, a leaking rear differential, and as frustrating as it has been that we can’t seem to get this fixed, the more frustrating part is that no one will ever answer the phone in the service department. I’ve called so many times and never get anyone to answer the phone. I leave messages on the message service and no one ever returns my calls. The only way I can ever get through to the service department is to call the sales department and ask someone from sales to go back to the service department and put me in touch with someone. Yet, every time I walk into the service department there are at least 2 people, if not more behind the desk. I don’t understand why no one can ever answer the phone in the service department to give customers an update on average vehicle they’ve had for several days. More

by Joecroswait Verified Customer Verified Customer

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Great team service! !we’ll be back thank to everyone , hope to make next purchase there !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65 Verified Customer Verified Customer

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Always been nice when I go for Service and always have a smile and get me out quickly smile and get me out quickly More

by JERAINEY1962 Verified Customer Verified Customer

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They are completely unresponsive to customers and do not answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue tha answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue that has existed since I purchased the car, but they have still failed to resolve the problem. I have also sent multiple emails to different staff members asking for this issue to be fixed, but no one has ever responded. I am extremely disappointed. More

by youncho76 Verified Customer Verified Customer

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The service staff are very polite and helpful. They addressed my concerns and was successfully repaired our Transit. They addressed my concerns and was successfully repaired our Transit. More

by DONAJIMTED Verified Customer Verified Customer

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N/a 15 wononords humidity no one has ever done that before and after pictures before and after pictures More

by KRAYSKI Verified Customer Verified Customer

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Mrs. Stephanie Spangler was absolutely amazing. She provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of the best customer service experiences I’ve had with Ford. I’ll definitely return if and when I have service related needs from Ford. Thank you again Mrs. Stephanie for everything! More

by mariahjeynae Verified Customer Verified Customer

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They have an exceptional staff ready to help going above and beyond the call of duty ensuring their customers get exactly what the need. and beyond the call of duty ensuring their customers get exactly what the need. More

by LIONSB70 Verified Customer Verified Customer

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I’m so happy with the customer service I’m experiencing with Southern Ford..Elated to be honest …I look forward to what’s to come with future purchases and other options afforded to me and my family from S with Southern Ford..Elated to be honest …I look forward to what’s to come with future purchases and other options afforded to me and my family from Southern Ford..Thank you soo much for all you’ve done since I bought my vehicle.. More

by BERNARDMOYLER Verified Customer Verified Customer

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Overall this dealership is pretty good. The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Whic The biggest issue is the disconnect between the different departments. That tends to result in wrong parts being ordered or items not completed. Which ultimately results in lost of time. More

by MONROE.DSJ Verified Customer Verified Customer

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