JOE KRUPPENBACHER | Page 2

Excellent communication during visit. Guy who sold me my car a year ago still remembers my name. Guy who sold me my car a year ago still remembers my name. More

by mshaw585 Verified Customer Verified Customer

Helpful 0

Report | Print

I received great service when bringing in for a recall from Kia corporation Thank you from Kia corporation Thank you More

by Merian218 Verified Customer Verified Customer

Helpful 0

Report | Print

Very courteous and helpful gentleman in the service department. Repair needs are explained in "real people " details. Could ask for better 😊Love my Kia! department. Repair needs are explained in "real people " details. Could ask for better 😊Love my Kia! More

by AUDIOLIZ Verified Customer Verified Customer

Helpful 0

Report | Print

I took my car to this dealership because I was visiting a friend in Rochester (I’m from DC) and my car got stolen, and once it was recovered I took it to this dealership to get repaired. They were horrible t friend in Rochester (I’m from DC) and my car got stolen, and once it was recovered I took it to this dealership to get repaired. They were horrible to deal with- very uncommunicative, I was unable to reach them by phone and they didn’t respond to my voicemail and barely responded to my texts. At one point I was able to get them on the phone and they had no idea if they had my car at all, told me I’d need to come in person to pay the deposit and sign insurance forms that I had already done when I brought my car to them initially. Because I don’t live in Rochester, I had a friend go in person to verify that they even had my car, which they did, but hadn’t started working on it. For the next few weeks after that, I heard nothing from them except for when I badgered them to give me any sort of timeline of when they would start working on my car or how long it would take to repair (they never gave me a timeline but did tell me they had started working on it). Additionally, insurance had to submit an updated claim because they missed a few things on the initial claim, but the dealership was unresponsive/did not acknowledge receiving the updated claim so those issues with my car are still not fixed. All around a horrible experience, on top of the horrible experience of getting my car stolen. More

by brie.zimmermann Verified Customer Verified Customer

Helpful 0

Report | Print

I trust them with all the maintenance for my vehicle and have been very satisfied with the service every time have been very satisfied with the service every time More

by AFZESS Verified Customer Verified Customer

Helpful 0

Report | Print

Sales person and manager handling customers was very good. Got good deal on mew car good. Got good deal on mew car More

by vikanthala Verified Customer Verified Customer

Helpful 0

Report | Print

The dealership has helped me with a few service items recently and has been doing a great job with customer service. recently and has been doing a great job with customer service. More

by DGROSS1 Verified Customer Verified Customer

Helpful 0

Report | Print

Good people mediocre appearance of facility. Space is cramped and difficult to navigate around the lot Space is cramped and difficult to navigate around the lot More

by Gary Verified Customer Verified Customer

Helpful 0

Report | Print

I've been using this dealership for my last four Kia leases. Salesmen are very friendly, helpful and not at all pushy. I've also never had any issues with Service. I won't shop anywhere else for a Kia. leases. Salesmen are very friendly, helpful and not at all pushy. I've also never had any issues with Service. I won't shop anywhere else for a Kia. Keep it up! More

by Jbellave Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly people. They kept me apprised of their service. I used to get free oil change. I knew they were now charging for this service, but $69 ! They kept me apprised of their service. I used to get free oil change. I knew they were now charging for this service, but $69 ! More

by TANDJHIGGINS Verified Customer Verified Customer

Helpful 0

Report | Print