JP Carlo | Page 11

First of all, I have to say I am a repeat customer. I have purchased 2 prior vehicles from Imperial Chevy and Imperial Ford. This was the first purchase I made at the Chrysler store. I worked initially w have purchased 2 prior vehicles from Imperial Chevy and Imperial Ford. This was the first purchase I made at the Chrysler store. I worked initially with Rami who was both very professional and knowledgeable about the Jeep Patriot I was interested in. Also, the manager, JP Carlo met with me and outlined each piece of the transaction which made me much more comfortable, He's a real professional too! After I understood what it was going to cost, I met with the Finance manager, Karyn. She explained very clearly each line item in the long sales sheet and even convinced me to pay weekly for the car instead of monthly. I'm saving over a year of payments!! The icing on the cake was that I got a call later that same day to tell me the new plates and inspection of the car was completed! Karyn first told me it would take a day or so but it only took half a day. That was a pleasant surprise! When I came back to drive the Jeep home, Rami explained again every button on the thing. He even programed the phone in the Jeep for me! I love this car and really appreciate the team at the Chrysler store. I will definetly be back and will recommend anyone looking for a car to see these folks first...not last! More

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I wanted to thank you for the best car buying experience I had at your showroom in Mendon. I ended up at your showroom after visiting several other dealerships in MA and RI. From the moment I came in the do I had at your showroom in Mendon. I ended up at your showroom after visiting several other dealerships in MA and RI. From the moment I came in the door, I was assisted by Rami Awad, who was one of the key reasons I finally purchased the car the same day. Rami never let me feel I was under any pressure. He was very knowledgeable about the vehicle and helped me decide between the different trims. That was the key difference between your dealership and others. I work in the hospitality industry and like to recognize good service when I see it. Please note he was ably supported by his manager J. P. Carlo and financial officer Mike Walsh, who made the whole process as easy as it can be. I would like to extend my thanks to your staff and would like you to know you have a customer for life. Thank you for hiring great people and training them to be professional. Sincerely, Vivek More

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I just want to thank the wonderful team at Imperial Jeep, Chrysler, Dodge, and Ram for all of the help and the great experience I had buying my Jeep Overland. The sales department made the experience extreme Chrysler, Dodge, and Ram for all of the help and the great experience I had buying my Jeep Overland. The sales department made the experience extremely enjoyable and knew exactly what I wanted. I was so impressed with how J. P. Carlo was able to take what I was looking for and turn it into something even better than I could imagine. I had been looking for a new Jeep for a while and talking to a few other dealers, but after working with Imperial I realized I was simply wasting my time with them. Karyn Ingram was also instrumental in making the financing process seamless, and she truly deserves much praise for her patience and also for making me feel like I was part of the Imperial family. She even came in on her day off to finish the deal—that is customer service at its best! I will send everyone I know to Imperial for a new car, and from now on the biggest decision for my next vehicle will be "what" to buy, not "where.” It will be at Imperial. More

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I worked with J.P. throughout the negotiation process. He was fair, and honest throughout. I was impressed with Imperial for many reasons, but one of the main reasons was the eagerness of everyone to He was fair, and honest throughout. I was impressed with Imperial for many reasons, but one of the main reasons was the eagerness of everyone to help. Of course, one would expect that from a dealership, but believe it or not, I went to others where no one walked up to answer any questions! I was pleased to work with J.P., and his professionlism, persistence, and patience won my business. I look forward to more great eperiences with him in the future, and will readily recommend others pay Imperial (and J.P.) a visit! -James L. More

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We are repeat customers and very happy again with the service provided to us from Imperial. JP carlo is absolutely the best saleperson to work with. He is very knowlegable and dowwn to earth. The fina service provided to us from Imperial. JP carlo is absolutely the best saleperson to work with. He is very knowlegable and dowwn to earth. The financing manager Karyn was very sweet and the process was very fast. We will continue to use Imperial for all of our vehicle needs! More

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Imperial Cars is by far the nicest dealership that I have ever had the experience to deal with . We had stopped by to compare truck prices and to get a coffee (Mendon Diner's coffee is better than Dunkin's) ever had the experience to deal with . We had stopped by to compare truck prices and to get a coffee (Mendon Diner's coffee is better than Dunkin's) . A week later I came home with the prettiest Dodge Ram 1500 around . The staff was extremely helpful, with JP and Al Thibeault finding the right truck and the best deal ,to Karyn and Mike making the fiance and registration process less painful. This is my 7th Dodge vehicle . Only one has had any major problem and the service dept at Imperial took care of it quickly and professionally . To JP,Al,Karyn,Mike,Don, and Kooch , Thank You More

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My husband and I had to start the process of looking for a new Jeep for him and we started at Imperial. I can tell you that we never intended on buying at the first place that we stopped at what I thought a new Jeep for him and we started at Imperial. I can tell you that we never intended on buying at the first place that we stopped at what I thought was going to be a long search due the past "car dealer" experiences that we had. Upon our arrival we were greeted by J.P. and I can tell you that he has been a pleasure to work with. Not only did we end up buying the Jeep for my husband but the very next day I went back to trade in my car for a second new car, my sebring convertible. From J.P. to Karyn and Mike in Finance, to all of the other employees that we spoke with, everyone was friendly, easy to work with and no pressure by anyone. There is NOT 1 negative thing that I can say about my experience. The have certainly earned by business and I would HIGHLY recommend J.P. and this dealership to anyone who is in the market to buy a car. It has BY FAR been the BEST car shopping experience that we have ever had. THANK YOU J.P., Mike, Karyn all everyone else. We are TRULY pleased!! More

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Imperial has been a great place to buy vehicles from. I am on my 4th car from them and would NOT buy from another dealer. Kevin has a great team. Iuss them for both service existing cars and when I want a am on my 4th car from them and would NOT buy from another dealer. Kevin has a great team. Iuss them for both service existing cars and when I want a new car. Servce department is professional and top notch. More

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The service from start to finish was excellent. Nice clean dealership tons of different cars to choice from. Everyone was very friendly, knowledgeable and willing to work with us. We didnt have to many clean dealership tons of different cars to choice from. Everyone was very friendly, knowledgeable and willing to work with us. We didnt have to many ideas as to what kind of car we were looking for but they worked with us for hours and didnt make us feel rushed at all. Highly recommened this dealership and JP Carlo. He know his cars!!! More

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J.P was very professional and knowlegeable. The entire experience was smooth and pleasant from start to finish. The great service continued even after the sale was complete. I will certainly be a repeat experience was smooth and pleasant from start to finish. The great service continued even after the sale was complete. I will certainly be a repeat customer. I highly recommed Imperial to all. Thanks again J.P. and the entire Imperial staff. More

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