JT Philpott

PLEASE BUY ELSEWHERE! !! Recently purchased a used Mercedes G63 (G Wagon) with very low mileage sight unseen. I live in Las Vegas and had to have the car shipped out. Eve !! Recently purchased a used Mercedes G63 (G Wagon) with very low mileage sight unseen. I live in Las Vegas and had to have the car shipped out. Everything was fine through the purchase process. JT the salesman was quick with pictures and information. Post close is where the dealership couldn’t care less about their customers… The car showed up with multiple oil leaks. I was made aware of this by the transport driver who dropped the car off because it was leaking onto the car below, which came as a huge shock to me. I was told the car had no issues before buying. I tried calling the dealership before transport left but they were closed already because of time difference. I texted JT and he immediately blamed to transport driver for the leaks. Are you kidding me??? I had a tech take a Quick Look the next day to verify and he said it looked like the main seal was leaking but won’t know more until he can get in a lift. Said if so it will be $2200…. The dealership couldn’t care less and still blamed trucker driver and then stopped responding. I got the car into the shop finally for the work and turns out the dealership didn’t put the oil drain plug bolt back in correctly when they serviced it. Yah still the transport driver huh?? But also the vacuum pump was leaking oil and the cam shaft plug. I paid the $1500 out of pocket to get it done cause it was a must immediately. Through all of this, I asked for answers on how they will rectify this for weeks with no response. JT and Q the manager left me hanging for weeks so I started to I ask for the GM myself to discuss this and he wouldn’t even give me the courtesy of a call back to chat until I finally threatened Q with a bad review 3 weeks later! DJ the GM magically had time for me all the sudden. He offered me $250 gift visa card and after giving up the fight I said I would accept it. I was told I’d get it immediately through email. Well 6 days later, still no gift card and now this review is here for the world to see. Worth the $1500 out of pocket to save somebody from the headache of Jimmy Britt! BUY ELSEWHERE! More

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Very patient and helpful. Will definitely recommend to family and friends. JT was awesome salesperson. Would definitely use him again in the future. Will definitely recommend to family and friends. JT was awesome salesperson. Would definitely use him again in the future. More

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Very nice dealership. Seems people come from a large radius to shop here. Had the best selection of what I was looking for and the rep was attentive and not pushy. Drove 1 Seems people come from a large radius to shop here. Had the best selection of what I was looking for and the rep was attentive and not pushy. Drove 1 hr to get there and there is 4 dealerships closer to me. Highly recommend this location. More

by frankf Verified Customer Verified Customer

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Amazing customer service! Everyone is polite , and had us in and out within an hour!! Everyone is polite , and had us in and out within an hour!! More

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JT was great to work with. We hit so many snags in the process of buying which was necessary due to my previous vehicle being totaled. It seemed like the r universe was conspir We hit so many snags in the process of buying which was necessary due to my previous vehicle being totaled. It seemed like the r universe was conspiring against us. JT never gave up and found us a vehicle! The paperwork process with the finance office was a breeze! Not only will I send people to JT, we will come back to him for our next purchase!!! More

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My experience with JT and the entire Jimmy Britt staff was stellar! They knew all the answers to my questions. They gave me multiple vehicle options and payment plans and ensured I got exactly what I want was stellar! They knew all the answers to my questions. They gave me multiple vehicle options and payment plans and ensured I got exactly what I wanted. I highly recommend this dealership for any future vehicle purchases. I won't ever go anywhere else! Fastest vehicle purchase ever! More

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Could not have asked for a better experience. JT was super easy to work with and made sure the whole process went smoothly. JT was super easy to work with and made sure the whole process went smoothly. More

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Great salesman no pressure gave great service keeping us informed and made sure we were happy about our purchase. informed and made sure we were happy about our purchase. More

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Everyone was professional knowledgeable a courteous. 15 word minimum is xx!!!! This makes me not esto to continue the survey!! 15 word minimum is xx!!!! This makes me not esto to continue the survey!! More

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