Jaime Delacruz | Page 2

They knew that I work nights they got me in and out faster than I Expected From The Service Department To The Salesman To F & I .. Bobby & Charlie Are just Fantastic !!!! faster than I Expected From The Service Department To The Salesman To F & I .. Bobby & Charlie Are just Fantastic !!!! More

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My go to dealership! Won’t go anywhere else. Outstanding service in sales and maintenance. Have purchased several cars there over the years. Always a great deal and experience service in sales and maintenance. Have purchased several cars there over the years. Always a great deal and experience More

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Easy to buy from. Was at dealership for only 2 hours and walked out satisfied with new vehicle!!! Thanks Jamie and Mr Acosta!!! Will buy from again have 4 cars in 3 years from Burleson Nissan always have be walked out satisfied with new vehicle!!! Thanks Jamie and Mr Acosta!!! Will buy from again have 4 cars in 3 years from Burleson Nissan always have been satisfied More

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Jaime and Charlie were freaking amazing. These two guys made the process easy, fast, efficient and worth it. My Mom loves her new 2020 Kicks. made the process easy, fast, efficient and worth it. My Mom loves her new 2020 Kicks. More

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Good salesman Jaime Delacruz is a good person and is the main reason I go back to the dealer as he is friendly and not annoyingly pushy and real does his job to mak Jaime Delacruz is a good person and is the main reason I go back to the dealer as he is friendly and not annoyingly pushy and real does his job to make a customer happy More

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Wonderful Experience Came to look into purchasing a new vehicle and was met with a friendly sales rep. Did not purchase today but will definitely come back in in the futur Came to look into purchasing a new vehicle and was met with a friendly sales rep. Did not purchase today but will definitely come back in in the future. More

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oil change and tire rotation Dan was an excellent advisor and easy to relate to.he kept me informed and even showed me a leaking rear shock.advisedcthst needed to be tended soon. Dan was an excellent advisor and easy to relate to.he kept me informed and even showed me a leaking rear shock.advisedcthst needed to be tended soon. More

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Amazing Service I have bought 3 vehicles from this location an I will always be apart of the Burleson Nissan family. Our Salesman, Jaime, was very thorough and ensure I have bought 3 vehicles from this location an I will always be apart of the Burleson Nissan family. Our Salesman, Jaime, was very thorough and ensured that we walked away with what we needed. I drive 40 minutes to make sure that I only get my vehicles serviced at this location, by Barry because he is extremely efficient in his work. More

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Buyers Beware they switch the finance numbers around and LIE on 2/18/2017 we purchased a used vehicle from Nissan of Burleson and the vehicle was priced at $13.140.00 we opted out of all the extras they try and on 2/18/2017 we purchased a used vehicle from Nissan of Burleson and the vehicle was priced at $13.140.00 we opted out of all the extras they try and push off on you, our Salesman Delacruz kept coming in and out of the finance office with all these different numbers for the vehicle, he and the finance guy Smiley were in cahoots with shoving papers and numbers in front of us barely long enough to get 2 signatures, hours have gone by and we are attempting to finish up with the finance guy and the salesman is still transposing the numbers, this is a Holiday Weekend, we were stressed out, and frustrated with the high pressure of these vultures, they kept repeating $13,140.00 over and over to us as the finance guy was removing the GAP insurance and the other extras they try to add on, we kept telling him We did not want all of that on our loan. Smiley kept changing the numbers and would not allow us to see them, Delacruz told us that our finance company Capital One Auto finance wanted a $3000.00 Bank Fee from us before they would give us the loan, he kept telling us we had to pay they $3000.00 or else, finally my wife writes them a check for $3000.00 and after she hands it to them, the Salesman Delacruz comes back into the finance office and says to us, Well Capital One Auto now really only wants $1750.00 Bank Fee from you now, but would not give us back the check for $3000.00 so we could rewrite the check. We are going on 6 hours now, and finally started to sign paperwork, the dealership was getting ready to close down, Delacruz made sure he ripped off the price of the Vehicle on the sticker in the window before they put the paperwork in an envelope, we were whisked out the door with a Transmission going out on this vehicle, and broken windshield in the line of our vision to be told they would replace it next week (this vehicle should have never left with the windshield in this condition) very dangerous to see out of, we have to drive in the dark in the country! We get back home and see that the numbers of the price of the vehicle had been changed to $15,939.44 not the original purchase price of $13,140.00. Monday morning we tried calling the dealership, the salesman Delacruz would not answer our calls, we left messages, and tried to call the Smiley in the finance dept, no answers no return calls, we even tried calling the Manager of the dealership Justin Crane, we were told he was out of town for the week and call back the following week, which we did call numerous times and we left multiple voicemail's with NO return calls the persons answering the phones came to recognize our voices when we called we even left messages for the Female finance lady to call us back NO ONE at Nissan of Burleson ever returned one phone call to us! They have committed FRAUD and deceptive trade practices against us and Capital One Auto Finance which are now involved with this situation, Capital One Auto Finance said they NEVER ask for a dime from any customer they write a loan from, that Nissan of Burleson lied to us and Cap One Auto is very mad that Nissan lied on their name to pull such a shady deal on us! If Nissan of Burleson doesn't want to right their wrong, then we will be suing them, along with Capital One Auto Finance and Nissan will be Blacklisted with Cap One Auto Finance and will never get another customer financed through them, it's quite a legal team they have working on this situation! I hope that Delacruz and Smiley lose their jobs for being Con artist, We took the vehicle back in for repairs multiple times and the transmission is still not fixed, we were treated very rudely by the service department, Ron McGhee and especially Mike Kessler! More

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