My car check engine light went on after being serviced in
this location pretty unlucky
this location pretty unlucky
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by luis.melgar2
Verified Customer
Verified Customer
Service Price Transparency
Aug 18, 2025 -
Alpine Nissan of Denver responded
luis.melgar2,
We’re sorry to hear about your experience. That’s definitely not the feeling we want you to leave with after servicing your vehicle. Please give us a call or come by so we can take a closer look and make things right for you. Your satisfaction and peace of mind are very important to us.
Pulled onto the service drive, and was greeted by Danni
Lopez. I had forgotten to make an appointment for an oil change, but she was kind enough to fit my vehicle in. I left the vehicle for the day, as I w
Lopez. I had forgotten to make an appointment for an oil change, but she was kind enough to fit my vehicle in. I left the vehicle for the day, as I was working in the area. When I went to pick up my vehicle Danni had left for the day, but I was checked out by Jalene Cordova (also very kind). Excellent service!
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by Benjamin S.
Service Price Transparency
Other Employees Tagged:
Danni Lopez
Aug 05, 2025 -
Alpine Nissan of Denver responded
Benjamin S.,
Thank you for sharing your experience! We're so glad Danni was able to accommodate you without an appointment and that Jalene provided a smooth and kind checkout. It's great to hear both team members made your visit a positive one. We truly appreciate your feedback and look forward to serving you again!
Jalene, very friendly and polite.
She kept me informed as to time and cost. Job done on time. Very satisfied.
She kept me informed as to time and cost. Job done on time. Very satisfied.
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by hlanddl
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Alpine Nissan of Denver responded
hlanddl,
Thank you so much for your feedback! We're glad to hear that Jalene provided friendly, polite service and kept you well-informed throughout the process. It's great to know the job was completed on time and to your satisfaction. We'll be sure to pass along your kind words to her!
The staff was extremely friendly and knowledgeable!
! I was pleased with the service. Much more impressed with service than the sales department.
! I was pleased with the service. Much more impressed with service than the sales department.
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by mmursusly2
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2025 -
Alpine Nissan of Denver responded
mmursusly2,
Thank you for your feedback! We're so glad to hear that our service team made a great impression with their friendliness and expertise. We appreciate your honesty regarding your sales experience and will be sure to share it with the team so we can continue to improve. We hope to see you again soon!
The shop did a good job,but my wife’s car was not done
right. Now the driver side door doesn’t lock or unlock with the key fob.
right. Now the driver side door doesn’t lock or unlock with the key fob.
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by atrevino1
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2025 -
Alpine Nissan of Denver responded
atrevino1,
Thank you for the feedback. We're glad to hear the shop did a good job overall, but we’re very sorry to learn about the issue with your wife’s car. That’s definitely not the experience we want you to have. Please reach out to us so we can take a closer look and get that door lock issue resolved as quickly as possible. Your satisfaction and safety are very important to us.
I’ve been to Alpine Nissan multiple times, and every
visit has been excellent — largely because of Jalene Cordova in the service department. In all my years of dealing with customer service, Jalene trul
visit has been excellent — largely because of Jalene Cordova in the service department. In all my years of dealing with customer service, Jalene truly stands out as one of the very best I’ve ever encountered. Her professionalism, knowledge, and genuine care for her customers are unmatched. She recently helped me with an issue on my electric vehicle and made the entire experience effortless and stress-free. It’s rare to find someone so dedicated and consistent. If you’re looking for top-tier service, Jalene at Alpine Nissan is second to none.
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by sedin81
Service Price Transparency
Jun 26, 2025 -
Alpine Nissan of Denver responded
sedin81,
Thank you so much for sharing your kind words! We're thrilled to hear that every visit you've had has been excellent, and it's especially wonderful to know that Jalene continues to exceed your expectations. Her commitment to professionalism, knowledge, and genuine care is exactly what we strive for at Alpine Nissan. We’ll be sure to share your feedback with her — it will mean a lot. We truly appreciate your continued trust and look forward to serving you again!
The service was great.
Car runs great. Not sure we will be returning the prices are just too high. I've been going to this location for my Nissan for 6 years and am so sad
Car runs great. Not sure we will be returning the prices are just too high. I've been going to this location for my Nissan for 6 years and am so sad that it's gotten so expensive. The diagnosis fee went from being around $150 refundable if the work was completed. Now it's over $200 and non refundable even if the work is completed.
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by aesquibel15
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2025 -
Alpine Nissan of Denver responded
aesquibel15,
Thank you for your honest feedback and for being a loyal customer over the past six years—we truly appreciate your continued trust in us. We're glad to hear your car is running great and that the service itself met your expectations.
We completely understand your concerns about pricing. As costs have risen industry-wide, we’ve had to make some difficult adjustments, including changes to our diagnostic fee policy. That said, your feedback is incredibly valuable, and we’ll make sure it’s shared with our management team for review.
We’d love the chance to continue earning your business, and we’re always happy to discuss service options or available promotions that might help make future visits more affordable.
Disappointed again.
Service rep was nice but it makes no sense why you can't rotate tires. My prior visit, the one before this visit, they said they were going to rota
Service rep was nice but it makes no sense why you can't rotate tires. My prior visit, the one before this visit, they said they were going to rotate tires and the rep told my wife they did and I know they didn't because we have one rim that is badly scratched and it never moved.
This time they told my wife from the looks of it the tires don't need to be rotated. I have never heard anything like this in my life. The manufacturer states, and I quote, " Rotate every 5,000 miles or 6 months." It does not say if the tires look bad ok or look like they need them. That defeats the purpose of being proactive and making sure the tires wear even.
Both visits I was willing to pay for a tire rotation and asked for one and both times they did NOT do it. What is going on with this dealership. Continue to get crappy service. My fault for going back to Alpine Nissan of Denver. That is it, no more. You lost my business, which sadly enough I don't think you/they care. I am part of a Nissan group and believe me I am spreading the word how bad this dealership is. I will never buy a car from them. Can't trust them.
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by pwoodford7
Verified Customer
Verified Customer
Jun 16, 2025 -
Alpine Nissan of Denver responded
pwoodford7,
Thank you for taking the time to share your experience—we sincerely regret to hear how disappointed and frustrated you are. We understand your concern, especially when you've specifically requested a service and feel it wasn’t delivered or communicated clearly.
Tire rotation is a basic and important part of vehicle maintenance, and we absolutely agree—it should be done consistently as recommended by the manufacturer, not based on visual assessment alone. We're especially sorry for the confusion about your scratched rim, which understandably led you to believe the rotation hadn't occurred. Your trust is important, and we recognize that situations like this can seriously damage it.
We also want to apologize for making you feel unheard and dismissed. That’s never the experience we want any customer to have, and we’re disappointed that we fell short. Your feedback has been shared with our service leadership team for review, and while we can't change your past visits, we do hope you'll allow us a chance to make this right.
If you’re open to it, we’d appreciate the opportunity to speak with you directly and dig into what happened to ensure accountability and improvement moving forward. Regardless, we truly thank you for bringing this to our attention.
The service was quick and Jaylene did a good job, however
they did not wash the car after the service
they did not wash the car after the service
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by sksidhom
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2025 -
Alpine Nissan of Denver responded
sksidhom,
Thanks for your feedback! We're glad to hear Jalene did a great job and that the service was quick. We apologize for the missed car wash—this should have been taken care of, and we'll make sure it's addressed moving forward.
Jalene was very helpful and communicative, and got me my
vehicle back much quicker than I expected. I’ll be asking for her for any future service I need.
vehicle back much quicker than I expected. I’ll be asking for her for any future service I need.
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by Marisa B
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2025 -
Alpine Nissan of Denver responded
Marisa B,
Thank you for the great feedback! We're thrilled to hear Jalene took such good care of you and got your vehicle back to you quickly. We'll be sure to pass along your kind words—she'll be happy to know she'll be your go-to for future service!
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