Jalene Cordova
Jalene Cordova at Alpine Nissan of Denver

Jalene Cordova

Express Service Advisor

Alpine Nissan of Denver

2400 W 104th Ave
Denver, CO 80234

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4.8
28 Reviews
4.8

28 Reviews

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28 Reviews of Jalene Cordova

August 14, 2025

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My car check engine light went on after being serviced in this location pretty unlucky More

by luis.melgar2
Service Price Transparency
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Recommend Dealer
No
Aug 18, 2025

Alpine Nissan of Denver responded

luis.melgar2, We’re sorry to hear about your experience. That’s definitely not the feeling we want you to leave with after servicing your vehicle. Please give us a call or come by so we can take a closer look and make things right for you. Your satisfaction and peace of mind are very important to us.

August 05, 2025

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Pulled onto the service drive, and was greeted by Danni Lopez. I had forgotten to make an appointment for an oil change, but she was kind enough to fit my vehicle in. I left the vehicle for the day, as I w More

by Benjamin S.
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Danni Lopez

Aug 05, 2025

Alpine Nissan of Denver responded

Benjamin S., Thank you for sharing your experience! We're so glad Danni was able to accommodate you without an appointment and that Jalene provided a smooth and kind checkout. It's great to hear both team members made your visit a positive one. We truly appreciate your feedback and look forward to serving you again!

August 01, 2025

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Jalene, very friendly and polite. She kept me informed as to time and cost. Job done on time. Very satisfied. More

by hlanddl
Service Price Transparency
Service Time
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Recommend Dealer
Yes
Aug 01, 2025

Alpine Nissan of Denver responded

hlanddl, Thank you so much for your feedback! We're glad to hear that Jalene provided friendly, polite service and kept you well-informed throughout the process. It's great to know the job was completed on time and to your satisfaction. We'll be sure to pass along your kind words to her!

July 22, 2025

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The staff was extremely friendly and knowledgeable! ! I was pleased with the service. Much more impressed with service than the sales department. More

by mmursusly2
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Recommend Dealer
Yes

Other Employees Tagged: Alejandra Ramirez , Junior Gutierrez

Jul 22, 2025

Alpine Nissan of Denver responded

mmursusly2, Thank you for your feedback! We're so glad to hear that our service team made a great impression with their friendliness and expertise. We appreciate your honesty regarding your sales experience and will be sure to share it with the team so we can continue to improve. We hope to see you again soon!

July 03, 2025

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The shop did a good job,but my wife’s car was not done right. Now the driver side door doesn’t lock or unlock with the key fob. More

by atrevino1
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Recommend Dealer
Yes
Jul 07, 2025

Alpine Nissan of Denver responded

atrevino1, Thank you for the feedback. We're glad to hear the shop did a good job overall, but we’re very sorry to learn about the issue with your wife’s car. That’s definitely not the experience we want you to have. Please reach out to us so we can take a closer look and get that door lock issue resolved as quickly as possible. Your satisfaction and safety are very important to us.

June 26, 2025

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I’ve been to Alpine Nissan multiple times, and every visit has been excellent — largely because of Jalene Cordova in the service department. In all my years of dealing with customer service, Jalene trul More

by sedin81
Service Price Transparency
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Recommend Dealer
Yes
Jun 26, 2025

Alpine Nissan of Denver responded

sedin81, Thank you so much for sharing your kind words! We're thrilled to hear that every visit you've had has been excellent, and it's especially wonderful to know that Jalene continues to exceed your expectations. Her commitment to professionalism, knowledge, and genuine care is exactly what we strive for at Alpine Nissan. We’ll be sure to share your feedback with her — it will mean a lot. We truly appreciate your continued trust and look forward to serving you again!

June 17, 2025

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The service was great. Car runs great. Not sure we will be returning the prices are just too high. I've been going to this location for my Nissan for 6 years and am so sad More

by aesquibel15
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Recommend Dealer
Yes

Other Employees Tagged: David Bohn

Jun 17, 2025

Alpine Nissan of Denver responded

aesquibel15, Thank you for your honest feedback and for being a loyal customer over the past six years—we truly appreciate your continued trust in us. We're glad to hear your car is running great and that the service itself met your expectations. We completely understand your concerns about pricing. As costs have risen industry-wide, we’ve had to make some difficult adjustments, including changes to our diagnostic fee policy. That said, your feedback is incredibly valuable, and we’ll make sure it’s shared with our management team for review. We’d love the chance to continue earning your business, and we’re always happy to discuss service options or available promotions that might help make future visits more affordable.

June 16, 2025

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Disappointed again. Service rep was nice but it makes no sense why you can't rotate tires. My prior visit, the one before this visit, they said they were going to rota More

by pwoodford7
Service Time
Service Communication
Recommend Dealer
No
Jun 16, 2025

Alpine Nissan of Denver responded

pwoodford7, Thank you for taking the time to share your experience—we sincerely regret to hear how disappointed and frustrated you are. We understand your concern, especially when you've specifically requested a service and feel it wasn’t delivered or communicated clearly. Tire rotation is a basic and important part of vehicle maintenance, and we absolutely agree—it should be done consistently as recommended by the manufacturer, not based on visual assessment alone. We're especially sorry for the confusion about your scratched rim, which understandably led you to believe the rotation hadn't occurred. Your trust is important, and we recognize that situations like this can seriously damage it. We also want to apologize for making you feel unheard and dismissed. That’s never the experience we want any customer to have, and we’re disappointed that we fell short. Your feedback has been shared with our service leadership team for review, and while we can't change your past visits, we do hope you'll allow us a chance to make this right. If you’re open to it, we’d appreciate the opportunity to speak with you directly and dig into what happened to ensure accountability and improvement moving forward. Regardless, we truly thank you for bringing this to our attention.

June 03, 2025

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The service was quick and Jaylene did a good job, however they did not wash the car after the service More

by sksidhom
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Recommend Dealer
Yes
Jun 03, 2025

Alpine Nissan of Denver responded

sksidhom, Thanks for your feedback! We're glad to hear Jalene did a great job and that the service was quick. We apologize for the missed car wash—this should have been taken care of, and we'll make sure it's addressed moving forward.

June 02, 2025

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Jalene was very helpful and communicative, and got me my vehicle back much quicker than I expected. I’ll be asking for her for any future service I need. More

by Marisa B
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Recommend Dealer
Yes
Jun 03, 2025

Alpine Nissan of Denver responded

Marisa B, Thank you for the great feedback! We're thrilled to hear Jalene took such good care of you and got your vehicle back to you quickly. We'll be sure to pass along your kind words—she'll be happy to know she'll be your go-to for future service!

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