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James Barnes
James Barnes at Casey Kia
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James Barnes | Page 3

Finance Director

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

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4.9
145 Reviews

Dealership Experience

5 yrs

Languages Spoken

English English

4.9

145 Reviews

Write a Review

145 Reviews of James Barnes

October 27, 2022

Dealership Rating
Employee Rating

Charles was very knowledgeable and helpful in the purchase of my used Jeep. Process was as smooth as a car purchase can be. More

by davidhpainter
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

Helpful 1
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Nov 10, 2022

Casey Kia responded

Thank you so much David for the five star review! We are extremely grateful for the opportunity to earn your business on your Jeep. Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 15, 2022

Dealership Rating
Employee Rating

Charles went above and beyond in terms of service. He patiently answered all my questions about the car I bought and the plan I chose. The process wasn't as long as I was anticipating, and Charles and More

by clhower92
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Krystal

Helpful 1
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Nov 10, 2022

Casey Kia responded

Thank you so much Courtney for the five star review! We are extremely grateful for the opportunity to earn your business on your Honda Civic. Also thank you for the wonderful endorsement of Charles Archer, and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 05, 2022

Dealership Rating
Employee Rating

Very good family like atmosphere. Everyone was in a good mood and motivated to do the job. More

by 94brandon21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacob Martinez F. , Albert “AJ” Jackson

Helpful 1
Report | Print
Oct 13, 2022

Casey Kia responded

Thank you so much Brandon for the positive review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez, and my Management team. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

October 04, 2022

Dealership Rating
Employee Rating

A wonderful experience with Jacob M. Our salesman!! Car was represented accurately and good trade! More

by Mjmm77
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jacob Martinez F. , Aaron McGiffin

Helpful 1
Report | Print
Oct 13, 2022

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

September 27, 2022

Dealership Rating
Employee Rating

Professional and friendly! Very patient! Went above and beyond to satisfy our desires. Explained every feature of the car expertly! More

by msfred43
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Wayne

Helpful 1
Report | Print
Sep 28, 2022

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 20, 2022

Dealership Rating
Employee Rating

I have now purchased my second vehicle from Kia and Mr. Charles he never disappoints me he has amazing customer service and he worked very hard to make sure that I found the car that I wanted and his knowl More

by Dijahdfoster
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

Helpful 1
Report | Print
Aug 27, 2022

Casey Kia responded

Thank you so much Dijah for the five star review. We are extremely grateful for the opportunity to earn your business for the second time. Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our customers with radical hospitality. We look foreword to taking care of all of your automotive needs in the future. Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

July 12, 2022

Dealership Rating
Employee Rating

Very friendly. Welcoming atmosphere. Great customer service skills shown. Great overall experience when purchasing my car. More

by bjsalazar0498
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Tomaino

Helpful
Report | Print
Aug 09, 2022

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

Jul 13, 2022

bjsalazar0498 responded

Very friendly. Welcoming atmosphere. Great customer service skills shown. Great overall experience when purchasing my car.

July 09, 2022

Dealership Rating
Employee Rating

I have always had a great experience and enjoy working with Casey Kia. Very friendly and would recommend them. More

by Larry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roberto A. Dial, Christina Allen, Jacob Martinez F. , Hugh Mitchener

Helpful 1
Report | Print
Aug 09, 2022

Casey Kia responded

Thank you so much Larry for the five star review. We are extremely grateful for the opportunity to earn your business. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

June 11, 2022

Dealership Rating
Employee Rating

We had an excellent experience purchasing our vehicle. Charles made it simple and got us what we wanted. More

by apluim19
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer, Kaitlin Fields , Albert “AJ” Jackson, Shannon Lavender

Helpful 2
Report | Print
Aug 10, 2022

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Charles Archer and the rest of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

April 16, 2022

Dealership Rating
Employee Rating

Words cannot express the love I have for Jacob Martinez and the amazing, Godly staff at Casy Kia. Since meeting Jacob at church I have bought two trucks from him, my wife’s car, my father in laws truc More

by lugo.charles.lugo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roberto A. Dial, Johnnie Jordan Jr., Jacob Martinez F.

Helpful 1
Report | Print
Aug 10, 2022

Casey Kia responded

Thank you so much Joseph for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez. We appreciate your loyalty and the opportunity to earn your business again. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial~ General Manager

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