James Brown | Page 2

Received extremely poor service at this dealer. Asked them to replace front brakes and they replaced perfectly fine rear brakes. Had to pay for rear brakes that I did not need and also front brak Asked them to replace front brakes and they replaced perfectly fine rear brakes. Had to pay for rear brakes that I did not need and also front brakes that was supposed to be replaced but was not. After replacement of brakes, I had to take time off from work again to go to the dealer to have brakes checked because they were squeaking so loud. It took them almost five hours to check the brakes while I waited. Service advisor promised me to replace my passenger side wiper and drive side vanity mirror but did not replace mirror. Tried to contact service advisor and text him but did not get a reply. Then emailed general manager of dealer who said he would "escalate" situation for me but never got back to me about how the "escalation" was progressing. Contacted general manager again but no response. I read somewhere that brakes are very easy to do compared to other mechanical fixes, so if a dealer mess up on the brakes, then it would not be wise to trust them with any other fixes in your car. Horrible experience and horrible follow through with this dealer! If you go there, you will be taking a chance with your car. Update= 1/31/23 Coming home from work, I heard another loud noise every time I stepped on the brakes. I was so concerned, I stopped by a local car repair shop to ask them what they though it might be. The mechanic on duty asked me if he could test drive my car to see if he could hear the noise. After the test drive, he confirmed he did hear a noise from the brakes. He told me Parkway Toyota needs to fix the brakes. I contacted Parkway Toyota and asked them to pay for me to get a second opinion on my brakes from another Toyota dealer as I did not trust them anymore with my car. They refused my request. Very unethical and sleazy dealer. Read other Yelp reviews and read complaints from the Better Business Bureau which all confirm how horrible and sleazy they are! More

Helpful 0

Report | Print

No better service or sales department anywhere! !!Yaro and James Brown are the best! Couldn’t recommend highly enough! !!Yaro and James Brown are the best! Couldn’t recommend highly enough! More

Helpful 0

Report | Print

This business is nothing but an absolute RIP OFF. The tires needed to be checked as the TPMS light was on. Do not think they even bothered to look at the car but told me that the sensor for one of th The tires needed to be checked as the TPMS light was on. Do not think they even bothered to look at the car but told me that the sensor for one of the tires needed to be changed. Their estimate to change one tire pressure sensor was $800!! The customer rep (the person who prepares the work order), and the service manager James Brown were not the best to deal with. I decided to take the car to another shop to get/compare estimates. Took it to PepBoys. They found a slow leak and fixed it for...wait for it....all of.....$22. DO NOT go to this place for any car repairs unless you are filthy rich and do not mind handing over your money to them for no good reason. More

Helpful 1

Report | Print

Yaro handled my purchase with so much professionalism. It really made me feel like he cared and wanted to take care of my needs. I would 100% recommend him to anyone I know who wants to purchase a vehicle It really made me feel like he cared and wanted to take care of my needs. I would 100% recommend him to anyone I know who wants to purchase a vehicle. More

Helpful 0

Report | Print

Wow. . where do I even begin?! My 2015 Toyota Corolla was giving me some trouble and my dear friend Ernst was able to give me a deal that I couldn’t resist . where do I even begin?! My 2015 Toyota Corolla was giving me some trouble and my dear friend Ernst was able to give me a deal that I couldn’t resist. I was able to trade-in my car for a great price, thank you Toyota! More

Helpful 0

Report | Print

The experience was excellent. I followed a good friend and outstanding customer service person, James Brown, to Parkway Toyota, who I had known from a previous dealership. He co I followed a good friend and outstanding customer service person, James Brown, to Parkway Toyota, who I had known from a previous dealership. He connected me with our salesman, Yaro, who was most helpful and over communicative. Yario’s manager, James Callahan was also very great to work with, one price where we both felt good about the deal. I highly recommend Parkway for sales and service. More

Helpful 0

Report | Print

Great experience with Parkway Toyota! James Brown and James Calihan helped me a lot!!! Will be back for service. Yaro stayed on top of my delivery. James Brown and James Calihan helped me a lot!!! Will be back for service. Yaro stayed on top of my delivery. More

Helpful 0

Report | Print

Very happy with Parkway Toyota and specially Yaro. He stayed on top and kept me updated on my RaV 4 limited. Will be back and will service my car here, for sure! He stayed on top and kept me updated on my RaV 4 limited. Will be back and will service my car here, for sure! More

Helpful 0

Report | Print

Yaro was super helpful with finding the perfect truck for me! Couldn’t say enough!!! me! Couldn’t say enough!!! More

Helpful 0

Report | Print

Excellent customer service, very personal and helpful! Will definitely work with Yaro again and will service my Tundra here - we life just in the corner - very convenient:) Will definitely work with Yaro again and will service my Tundra here - we life just in the corner - very convenient:) More

Helpful 0

Report | Print