James Cathers

We bought a used car and after we left dealership we found out there are some issues with the car that made us uncomfortable and we felt unsafe driving the vehicle. Next day we shared our concerns with found out there are some issues with the car that made us uncomfortable and we felt unsafe driving the vehicle. Next day we shared our concerns with the dealership, they carefully listened and provided an immediate solution. We returned the car and picked another car from the inventory, Rob and Nick were super helpful and made sure the experience was as smooth as possible. Although the initial car did not work out I trust BMW of Freehold, they stand by their cars, they went above and beyond and we left the dealership extremely satisfied. Thank you Nick, Rob, James and Michael for handling our case professionally and showing customer satisfaction is your top priority. We will be a returning customer. More

by CAGRI Verified Customer Verified Customer

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This was one of the best car buying experiences ever. Mark was great to work with! Mark was great to work with! More

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I was treated very well they had a lot of patience with helping us decide on which vehicle to purchase they listen to all our needs and concerns they get 10 stars frank went way out his way to please us helping us decide on which vehicle to purchase they listen to all our needs and concerns they get 10 stars frank went way out his way to please us John was extremely helpful explaining the car to my wife I highly recommend them More

by RICHARD88911 Verified Customer Verified Customer

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I've been with Freehold bmw since I leased my first BMW 3 years ago. I returned upon termination of the lease and they made it easy to purchase out the car. years ago. I returned upon termination of the lease and they made it easy to purchase out the car. More

by docbrok Verified Customer Verified Customer

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Always looking to please the customer, everyone is well informed and friendly. Great place to do business. informed and friendly. Great place to do business. More

by HAPPYHONNY Verified Customer Verified Customer

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Very good. James is very good & knowledgeable James is very good, Knowledgeable & takes the time to explain whats needed. James is very good & knowledgeable James is very good, Knowledgeable & takes the time to explain whats needed. More

by RFFND3 Verified Customer Verified Customer

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Prompt, courteous and very knowledgeable. James Cathers was beyond helpful and went out of his way to deliver excellent service. James Cathers was beyond helpful and went out of his way to deliver excellent service. More

by Dennis Waggner Verified Customer Verified Customer

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James was very courteous, he didn't even flinch when I told him I was getting a message that the keyfob battery was low. His estimated time to preform the service was right on point. I would like to thank told him I was getting a message that the keyfob battery was low. His estimated time to preform the service was right on point. I would like to thank all the staff involved that performed my service. I have been a customer for 9 years. Thank you Anthony Scozzaro Jr. More

by anthony3c2d Verified Customer Verified Customer

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The process took very long and most issues where delt with. The one issue that wasn't resolved was about the 12v outlet still not working. (Upsestting) all other issues where taken care of with plesure. with. The one issue that wasn't resolved was about the 12v outlet still not working. (Upsestting) all other issues where taken care of with plesure. More

by BERISHRAPAPORT Verified Customer Verified Customer

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The service manage was very helpful in getting my problem resolved Love my BMW GOOD BYE resolved Love my BMW GOOD BYE More

by Ralphharley123 Verified Customer Verified Customer

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