James Freel
James Freel at Crest Cadillac

James Freel

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.6
357 Reviews
4.6

357 Reviews

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357 Reviews of James Freel

September 12, 2025

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Employee Rating

Service people are very good. However, it should not take 3.5 hours to change oil and rotate tires. More

by MILTON6
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Recommend Dealer
Yes

September 11, 2025

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Part needed for repair was ordered for overnight delivery, but the order was cancelled and the part had to be re-ordered now with a 7-10 day lead time. The car was brought back to us and another ser More

by CARNOLD4
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Recommend Dealer
Yes

September 09, 2025

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Everything was done as I asked and everything was done promptly as always. Thank you More

by kindale.pittman
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Recommend Dealer
Yes

Other Employees Tagged: Logan

September 08, 2025

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Awesome support! his company has been an exceptional experience,and I am grateful for their unwavering commitment to providing exceptional service. More

by rjuniel
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Recommend Dealer
Yes

September 05, 2025

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As always, Shawn Barron provided exceptional and prompt service to assess the problem with my tire pressure indicator and lay out the remedy. I was promptly back on the road. Everyone from the service depa More

by cruisearrangement
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Barron

September 05, 2025

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Shawn always gives me top notch service and gets me in and out in record time More

by MCHRISTMAS16
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Recommend Dealer
Yes

September 04, 2025

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Professional, friendly, and fast turnaround Great communication and goes above and beyond They picked up my car and gave me a loaner to check the recall notice. Had it finished in less than 24 ho More

by KRISTY.THIEMAN
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Recommend Dealer
Yes

September 02, 2025

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Monica did a great job communicating with me during our car service. She was accommodating to our busy schedule. Thank you. More

by TRU1997
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Recommend Dealer
Yes

September 02, 2025

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Always great service with Logan got me in quickly . Always takes very good care of me . More

by DIVAMOM84
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Recommend Dealer
Yes

September 01, 2025

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Great service! Always greet you with a smile. Exceptional people! Arman was the best as always! More

by Pugmom29
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Recommend Dealer
Yes

Other Employees Tagged: Arman Naemi

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