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James Freel
James Freel at Crest Cadillac

James Freel

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
253 Reviews
4.7

253 Reviews

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253 Reviews of James Freel

June 01, 2025

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Employee Rating

My husband went at 0700. .at 0940 I received text that they were unable to complete recall repair as thought and did I need a ride home!!!! SERIOUSLY...How incompetent can yo More

by K9KAY
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Recommend Dealer
No
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Jun 01, 2025

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

June 01, 2025

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Employee Rating

Thank you to Greg for getting our car serviced and reviewing recommended preventative maintenance services. More

by kwright77070
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

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May 29, 2025

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Logan is very helpful and always has a pleasant attitude. Would recommend him to anyone I send to your dealership. More

by JAMESKENNEMER
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

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May 27, 2025

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Greg Vetrano is the best service advisor I have had. Service appointment was very fast. More

by KDAVIS27
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

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May 28, 2025

Crest Cadillac responded

Thank you for your feedback! We're glad Greg provided excellent service and a fast appointment. We appreciate your support!

May 27, 2025

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Excellent service. Forgot the name of the service manager, but he was highly professional, and provided timely assistance More

by MUHAMMAD.SHAIKH
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Service Time
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Recommend Dealer
Yes
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May 28, 2025

Crest Cadillac responded

Thank you for your kind words! We're glad to hear you received excellent service and that the service manager was professional and timely. We’ll be sure to share your feedback with the team!

May 27, 2025

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Chris was great! I really appreciate his dedication and commitment to a quick turn around. He was able to get the vehicle back the same day, which is unheard of! T More

by ANDREW.PHELPS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 28, 2025

Crest Cadillac responded

Thank you for your feedback! We’re glad Chris was able to provide a quick and efficient turnaround. We appreciate your support!

May 26, 2025

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Service was good as always. Pickup and delivery was on time. Thanks again Greg Vetrano. More

by HGCONSULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Vetrano

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May 28, 2025

Crest Cadillac responded

Thank you for your kind words! We are thrilled to hear that you had a positive experience with our service and that the pickup and delivery met your expectations. We appreciate your continued support and look forward to serving you again in the future.

May 23, 2025

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Logan and The Team were true Professionals from start to finish. I would reccommend.They are the best. More

by callow1711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Myles Bates

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May 27, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with Logan and the team. Our commitment to professionalism and excellence is at the heart of what we do, and it's rewarding to know that it made a difference for you. We appreciate your recommendation and look forward to serving you again in the future.

May 19, 2025

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I have had nothing but excellent customer service with Crest Cadillac service and sales department. More

by SJ8511
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachid Lagrini

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May 20, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that you have consistently experienced excellent customer service with both our service and sales departments. Our team is dedicated to providing the best possible experience for our customers, and it's rewarding to know that our efforts are appreciated. We look forward to serving you again!

May 18, 2025

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Employee Rating

The service department is wonderful to work with and makes service stress free. They listen to my concerns and get everything fixed! More

by WHITENI21645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch, Nathan Bonds , Monica

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May 19, 2025

Crest Cadillac responded

Hi Whiteni, thank you for your kind words! We are thrilled to hear that you had such a positive experience with our service department. Our team is dedicated to providing stress-free service and ensuring that all your concerns are addressed. It’s wonderful to know that we were able to meet your expectations. We look forward to serving you again!

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