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James Freel
James Freel at Crest Cadillac
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James Freel

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
238 Reviews
4.7

238 Reviews

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238 Reviews of James Freel

May 11, 2025

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Employee Rating

Logan in the service department is great. He always gets me in ASAP and the service guys always do great work. More

by kurt.hibbets
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kodie Cadenhead , Logan McPherson

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May 10, 2025

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I scheduled my in time and was out a few hours later. Price was expensive but I knew before that it would be. More

by JFRUSHING
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Recommend Dealer
Yes
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May 07, 2025

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I had the best experience with this dealership. No complaints at all. My car was fixed and in time More

by janbell4316
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Recommend Dealer
Yes
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May 08, 2025

Crest Cadillac responded

Thank you for sharing your positive experience! We’re so glad to hear that everything went smoothly and that your car was fixed on time. We appreciate your feedback and look forward to serving you again in the future!

May 07, 2025

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I received excellent customer service. Shawn Barron is my service advisor. I notified me my vehicle had several recalls he was able to get me in the next day. The service was provided q More

by RBURNS5480
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Barron

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May 08, 2025

Crest Cadillac responded

Thank you for sharing your positive experience! We’re thrilled to hear that Shawn Barron provided excellent service and kept you informed every step of the way. It's great to know that we were able to address your recalls quickly and offer a ride home for your convenience. We’re also happy to hear your car was ready for pickup, cleaned and serviced. We truly appreciate your feedback and look forward to serving you again!

May 07, 2025

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Great dealership and easy to work with! They took care of us and we got another awesome Cadillac srx 6 More

by tera87
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Naemi, Schuyler Crouch, John Kluber

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May 08, 2025

Crest Cadillac responded

Thank you for the fantastic review! We’re so happy to hear that your experience was smooth and easy. We’re thrilled you’re enjoying your new Cadillac SRX and that we could help you find another awesome vehicle. We appreciate your business and look forward to working with you again in the future! Enjoy your ride!

May 05, 2025

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Employee Rating

Good customer services. Thank you. Good customer services. Thank you.Good customer services. Thank you.Good customer services. Thank you.Good customer services. Thank you.Go More

by SYETAJ
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg

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May 06, 2025

Crest Cadillac responded

Thank you for your feedback! We truly appreciate your kind words and are glad to hear you had a positive experience with our customer service. We look forward to serving you again soon!

May 05, 2025

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Chris made my service visit very easy and efficient. I got a loaner car, it took very little time and my tire issue was explained to me in a very satisfactory manner. Thank you. More

by TILEHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Brintnall

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May 06, 2025

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that Chris made your service visit easy and efficient. It's great that the loaner car worked out well and that your tire issue was clearly explained. We appreciate your kind words and look forward to assisting you again!

May 05, 2025

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Great Service department! I was on a time crunch and Steven got a lot of work done before I needed my car back. Great communication too More

by Red
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Barron

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May 06, 2025

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that Steven was able to accommodate your time crunch and get everything done efficiently. We always aim for great communication, and it's fantastic to know that it made a positive impact on your visit. We truly appreciate your feedback and look forward to serving you again in the future!

May 02, 2025

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Employee Rating

We love working with the service department, especially Monica. She is the absolute best there is. More

by TEXASWHEELOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 05, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We're so happy to hear that Monica has made your experience with our service department exceptional. We’ll be sure to pass along your kind words to her. It's always a pleasure working with loyal customers like you, and we look forward to assisting you again in the future!

May 01, 2025

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Employee Rating

Great service. Monica was very helpful and meet my needs. Ensuring that I was satisfied with the service More

by DLC1304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica

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May 02, 2025

Crest Cadillac responded

Thank you for your kind words! We're so happy to hear that Monica was able to meet your needs and ensure you were satisfied with the service. Providing helpful and attentive care is always our priority, and we’re glad she made a positive impact. We truly appreciate your feedback and look forward to assisting you again in the future!

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