James Grando at Bob Novick Auto Mall

James Grando

James Grando

James Grando


General Sales Manager
Bob Novick Auto Mall

Bob Novick Auto Mall

808 North Pearl Street
Bridgeton, New Jersey 08302

(856) 451-0095

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Thom Hackett
12/30/2012 8:45:24 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James GrandoJames Grando
Butch PierceButch Pierce

  • Customer Service:

    4

  • Quality of Work:

    4

  • Friendliness:

    5

  • Overall Experience:

    4

  • Pricing:

    3

  • Overall Score:

    4.0

My Review Of Bob Novick Auto Mall:

I only deal with Novick Auto Sales and Service. I am always very pleased with the deals and the service. But this last experience is some what troubling to me. I purchased a 2008 Dodge Dakota SXT crew cab. Great vehicle, exactly what I was looking for to step down from a large Mercury 8 passenger SUV to a more suitable pick up. The service department had gotten me a refurbished radio to correct a problem of the radio clock not working. The refurbished radio although very good music and CD function, the clock on this one does not work either. I have not heard another word back as to having it replaced or getting the clock fixed or anything else in reference to this question. So a usually very good service area I believe the ball was dropped on this matter. Respectfully Submitted
Thom Hackett 856-457-7087

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Response From: Bob Novick Auto Mall
Added: 1/2/2013 12:07:38 PM

Dear Mr. Hackett,

I am sorry to hear that your experience has been less than perfect. We will be happy to fix you clock. I need only to get you scheduled to come in. I am looking forward to helping you resolve this matter promptly. Diane Simonini Customer Care

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Fozzy
12/30/2011 9:59:32 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James GrandoJames Grando
Bryan RomanoBryan Romano

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Bob Novick Auto Mall:

Brian was the ultimate professional--friendly, courteous & helpful. He knew I wanted to get another Malibu, even though I only had my current car for a year. He worked with me & along with Jim Grando, we were able to make a deal for a new Malibu.

Also, the Novick Motor Club plan gave more benefits than other dealer plans I've experienced.

It was a pleasure to return to a local dealer.

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