James Lanzo
James Lanzo at Liberty Honda

James Lanzo

Dispatcher

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.7
220 Reviews
4.7

220 Reviews

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220 Reviews of James Lanzo

November 13, 2025

Dealership Rating
Employee Rating

Chandler greeted me upon my arrival and gave me his contact information so I could reach him with any questions. He kept me updated on the progress of my vehicle and answered all my questions and conce More

by TRAVERSJ2
Service Price Transparency
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Recommend Dealer
Yes
Nov 13, 2025

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

November 07, 2025

Dealership Rating
Employee Rating

Excellent communication with me whether on what I wanted to do or not. Pleasant and professional. Great job. More

by Msuchojad
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 07, 2025

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 05, 2025

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Good communication, excellent service. Easy to schedule appointments to get service. Friendly people, good location. More

by AaaaCARLOSD
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 05, 2025

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

October 30, 2025

Dealership Rating
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From reception through the technicians, the service was fast, friendly, and clearly explained to me! Thank you! More

by mharris817
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2025

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

October 29, 2025

Dealership Rating
Employee Rating

Very understanding and well-organized. Very friendly and understanding. Work on the vehicle was very good. And they explained everything to what they did to the vehicle More

by edarkstar007
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 30, 2025

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 20, 2025

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Employee Rating

All the staff was kind and courteous and knowledgeable and they kept me informed in regards to issues with my vehicle and I was very happy with the service More

by cblesshim3@frontier.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2025

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

October 10, 2025

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They went above and beyond to help get my car repaired and were a big help with dealing with the warranty company! More

by BCOX20296
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 05, 2025

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Employee Rating

James was a very kind and helpful merchant. He made the experience low stress and even enjoyable. More

by ChristopherARose
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

September 05, 2025

Dealership Rating
Employee Rating

They were so nice, I called and they took me in right away, I didn't have to schedule an appointment, they were very nice to accommodate me, I was so stressed with what was going on with the car, they ma More

by christinawlopez
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Matthew Falcon , Scott Brewer, Leslie Mercado-Sanchez

Sep 05, 2025

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

September 04, 2025

Dealership Rating
Employee Rating

Service department always keeps up to date and finishes in timely fashion. Highly recommend anyone to get service done in Hartford location More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Matthew Falcon , Scott Brewer, Leslie Mercado-Sanchez, Nelly Justiniano and svetlana reish

Sep 04, 2025

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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