James Quinlan

I cannot say enough great things about my recent experience with Joanna and the team at Rallye Lexus. When my check engine light came on just days before an anniversary trip to the city, I was under experience with Joanna and the team at Rallye Lexus. When my check engine light came on just days before an anniversary trip to the city, I was understandably anxious. I called Rallye in a bit of a panic, and Joanna immediately stepped in to help. Within minutes, she had arranged for my car to be picked up and a loaner dropped off, talk about going above and beyond. What truly stood out was the speed and clarity with which Joanna handled everything. Within an hour, she called with a clear diagnosis and the fantastic news that the necessary part would arrive in time to complete the repair within 48 hours, just in time for my trip. Her calm, professional manner turned a potentially stressful situation into a smooth and effortless experience. Every interaction I’ve had with Joanna and Rallye Lexus has been exceptional. The level of professionalism, attention to detail, and genuine care they show for their clients is unmatched. They’ve set a new standard for what customer service should be, and it’s a big part of why I’ll never take my business anywhere else. Thank you, Joanna, for once again delivering outstanding service. You truly make every client feel like a VIP. More

by TEAM0 Verified Customer Verified Customer

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Maria was very helpful in getting my vehicle back to me She arranged to having it dropped off at a convenient location She arranged to having it dropped off at a convenient location More

by VITONAP Verified Customer Verified Customer

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The work done on the car was fine. The only drawbacks: the radio station in the car was changed, the inside mirror was out of its regular position, and when I arrived at home (just two The only drawbacks: the radio station in the car was changed, the inside mirror was out of its regular position, and when I arrived at home (just two miles away) I realized the hood was not completely closed. Did it go through the carwash that way? More

by VJDB Verified Customer Verified Customer

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Great service and customer interface skills. They were accommodating and polite, asked if I needed anything during my wait. They were accommodating and polite, asked if I needed anything during my wait. More

by SAL_CIPPO Verified Customer Verified Customer

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Great service. They were a big help and got my car back in time which was helpful. They were a big help and got my car back in time which was helpful. More

by josephmarciano228 Verified Customer Verified Customer

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great customer service skilled professionals i would recommend to anyone. best experience i have been exposed to recommend to anyone. best experience i have been exposed to More

by SAL_CIPPO Verified Customer Verified Customer

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Mike and James were very pleasant and kept me informed of the status of the repairs to my car well. James went out of his way to return my car to me. the status of the repairs to my car well. James went out of his way to return my car to me. More

by dijordan2 Verified Customer Verified Customer

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I have purchased 5 Lexus’s because the people that work in the service department are excellent. in the service department are excellent. More

by BUZZEAST13 Verified Customer Verified Customer

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It's a pleasure working with Joanna, Jim and Michael M in the service department. I look forward to purchasing another Lexus in the future, due to the excellent customer service and knowledgeable team of in the service department. I look forward to purchasing another Lexus in the future, due to the excellent customer service and knowledgeable team of individuals. More

by LCMCAT27 Verified Customer Verified Customer

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good deal nice people thank you come back again,good prices happy about it my friends will like it prices happy about it my friends will like it More

by JUANSERR136 Verified Customer Verified Customer

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