James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.5
47 Reviews
4.5

47 Reviews

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47 Reviews of James Richards

March 20, 2026

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Employee Rating

Great and fast service. Price is reasonable. Matthew gave me prompt updates regarding my car during the entire service process. More

by enoknight
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

March 19, 2026

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efficient as usual, courteous staff, and the waiting area is improved. all expected services performed, plus tire replacement - tho I dont understand why replacing two tires takes over an additional ho More

by JWA
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Recommend Dealer
Yes

Other Employees Tagged: luis

Mar 19, 2026

Fitzgerald Subaru Rockville responded

Thank you for mentioning our courteous team and the updated waiting area. We apologize for the extra time needed for tire replacement and are looking into ways to reduce such delays. We appreciate your continued trust in your Subaru Crosstrek and look forward to serving you again.

March 19, 2026

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James and the other staff members were courteous and helpful in the process of purchasing a new car. More

by markrsnyder
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Recommend Dealer
Yes
Mar 19, 2026

Fitzgerald Subaru Rockville responded

Thanks for letting us know about your experience. We’re glad James and our team were courteous and helpful during your new Subaru purchase. Enjoy your new car and we look forward to assisting you again.

March 18, 2026

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I wish I could have been lent a car and that my car would have been washed as part of the service. That was disappointing and what I was used to from my last dealership. More

by sberman23
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Recommend Dealer
Yes
Mar 19, 2026

Fitzgerald Subaru Rockville responded

Thank you for choosing Fitzgerald Subaru Rockville. Your feedback and rating mean a lot to us. We apologize for falling short of your expectations and hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service.

March 18, 2026

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As always, the service deparrment at Fitzgerald Subaru was pleasant, informative & professional. It's always a little scary when I bring my 2023 Crosstrek in, but I can tell the difference when I take it More

by sgberry
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Recommend Dealer
Yes
Mar 18, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting us with your 2023 Crosstrek. James and our team are thrilled that our service helped improve your Subaru’s handling and braking. We appreciate your continued trust and look forward to assisting you again.

March 18, 2026

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Nate was excellent and professional and the dealership was quick to provide superb service on my vehicle. More

by robby2414
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Recommend Dealer
Yes
Mar 18, 2026

Fitzgerald Subaru Rockville responded

We appreciate you sharing this feedback. We’re glad our team delivered professional and efficient service for your Subaru and look forward to assisting you again.

March 18, 2026

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Very was pleased with the service although it was expensive. They were very professional and explained the issues well. More

by ekucera2
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Recommend Dealer
Yes
Mar 18, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star review. It’s great to hear our team provided professional service and clearly explained the repairs on your Subaru Ascent. We appreciate your feedback on pricing and look forward to serving you again.

March 16, 2026

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Video report very useful. Timeliness commendable. Price…hmm. Level of automotive repair efficiency seemingly adequate More

by ANESTINEL
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Recommend Dealer
Yes
Mar 16, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for sharing your thoughts on the video report and prompt service for your Subaru Forester. James is happy the report was useful and our timing met your needs. We appreciate your feedback on pricing and repair efficiency and look forward to assisting you again.

March 14, 2026

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Excellent service as usual And look forward to returning in June for regular scheduled maintenance More

by mkirkland1938
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Recommend Dealer
Yes
Mar 14, 2026

Fitzgerald Subaru Rockville responded

Thank you for your continued trust in our service. We look forward to performing scheduled maintenance on your Subaru in June. See you then.

March 12, 2026

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I love this dealership. Great service and sales persons. I just got my 2026 Forester. More

by agility6
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Mendoza

Mar 12, 2026

Fitzgerald Subaru Rockville responded

Congratulations on your 2026 Subaru Forester! Our service and sales teams are glad to have provided a great experience, and we appreciate your enthusiasm.

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