James Rizzo | Page 3

The absolute worst of brand representation by a franchisee DCH Freehold Toyota has provided me with the worst car buying experience ever! They have failed to provided me with an adequate response to the issues DCH Freehold Toyota has provided me with the worst car buying experience ever! They have failed to provided me with an adequate response to the issues I originally detailed below, which I to be sent to William Liang who is the general manager and responsible for pulling the deal out from under Ian Salon. I also tried to contact William Liang via Linkedin to give him to opportunity to address this from a senior management point of view, but I received no response, I guess he was too busy getting more positive ratings for profit. I then contact Toyota USA directly to lodge a complaint. Only to be passed back to Matt Morano from DCH Freehold Toyota who offered nothing other than "we won't sell you the car now". He told me to go to another dealership, basically because I had an issue with how they behaved. I then followed up with Toyota's head office who said they (or any other car brand) can not intervene with a sale from a legal standpoint. I have no problem with that but I'm amazed that a brand like Toyota would not want to address some of the other unprofessional behaviour demonstrated by DCH Freehold Toyota during this sale. The bottom line here is there was a good deal, we agreed to it on the phone and they were going to work out how to take a deposit. Then changed their minds because I would collect the car at the end of the month and this sale wouldn’t go in August's numbers, because at the end of the day that’s all a dealer cares about; “what is the profit in this deal?” DCH Freehold Toyota are the living incarnation of the negative perception the general public has about the car sales industry. What follows is nothing other than the facts for you to make up your own mind about doing business with DCH Freehold Toyota. ++++ORIGINAL ISSUE SENT VIA EMAIL STARTS+++++ - On Thursday I contacted DCH about an ad listed in auto trader with car priced at $34,207. I asked for lease pricing and was handed over to Jim Rizzo - Jim Rizzo then sent me numbers but the sale price in his paperwork was not the price listed in the ad. On Saturday I contacted Jim by phone to discuss, he basically said he couldn't help me as there were people in the dealership,i had asked for revised numbers and an actual photo of the vehicle. I got a response late in the day that said you'll have to contact another sale rep. Incredible! - Monday after work I drove to the dealership from Manhattan with the view of giving DCH another chance. I dealt with Ian Salon, we test drove the vehicle he provided numbers, did the right thing and tried to close the deal but on the spot. I set out what I wanted to do. Review overnight, speak tomorrow with the view that if I'm happy we'd do the deal, I could do everything remotely and I could pick up the vehicle on 1st September when I returned from my travels - Tuesday I sent Ian a counter offer by email, he replied with what he could do on Wednesday afternoon - Thursday we spoke, I accepted the he gave me offer, reiterated about the pick up date and said I'd put a deposit down, he said deposits could not be taken over the phone due to the inappropriate conduct of other staff (I can only guess at what that meant). Now I've never not been able to pay over the phone in the US or any other country. He said he'd call me back with a solution. Minutes later he confirmed he would email me paperwork and that I'd be able to provide my debit card details to pay the deposit to hold the vehicle for me. As far as I'm concerned the deal is done at this point. - Thursday late afternoon I've not received this email from Ian and I'm about to leave for the airport. I contact Ian by email to confirm the deal is on and for him to send me paperwork. He replied and advised the General Manager had said no to the deal now as I would close in September! It's not my issue if you can't make your numbers and I think it's very bad form to go back on a deal when the customers intention and requirements has been clear from the start. - Thursday evening. I called Ian and asked to speak with the manager who made this call. He says you're gone for the day, I ask to speak with the most senior person. - I'm passed over to Dennis, I set out the above to Dennis, we debate a few things but ultimately his hands are tied as he can't override the general manager. I tell Dennis that I will happily post this set of events online on the dealership review site that is sent out in your emails. He then tells me that it's slander and he will find my profile online and say negative things about me. This is actually comical as I'm using a review service as it's intended to be used and your employee is saying I can't and he'll actually try to slander me. Quite incredible what you take a step back and look at the facts I've set out here. My phone number is below and I'd like you to call me ASAP so we can have a sensible conversation about this and you and I can save ourselves a lot of hassle and unnecessary effort. You need to make this right and also give me some form of additional compensation for the grief you are causing me by having to chase you and write all this down. I'm more than happy to take this issue up with your superior if you can't resolve it satisfactorily. +++ORIGINAL ISSUE SENT VIA EMAIL ENDS++++ More

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Great salesman!! Extremely helpful! Our salesman, Jim was so friendly and accommodating! He even went the extra mile to make sure we got floor mats for our CPO Rav4! We would totally rec Our salesman, Jim was so friendly and accommodating! He even went the extra mile to make sure we got floor mats for our CPO Rav4! We would totally recommend him to anyone! Unfortunately our overall experience was dampened due to the fact that we had to wait over 3 hours for the finance team to meet with us. More

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buying experience only good on the first day Purchased a certified Toyota 4runner from James Rizzo at this dealership. Jim was excellent to work with and understood my needs entire purchase proce Purchased a certified Toyota 4runner from James Rizzo at this dealership. Jim was excellent to work with and understood my needs entire purchase process was a pleasure with Jim. would highly recommend this dealership and Jim Rizzo as a sales person. 1 month update.... I am sorry to say that my experience has gone down hill with this dealer. I have not received my finance paperwork and when I called the finance manager I got the runaround from him, not to mention he tried to make me feel bad for him working on his day off to handle my issue. I also spoke with the General manager to only get a quick sorry from him but that's the extent of his concern. I feel that after the sale this dealership has NO concern at all for its customers, I haven't even heard from my salesman since the day I bought my car. Very disappointing experience and would not recommend or use this dealer ever again. More

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Amazing Service Ok. Now going to this place was like seeing the light after I had a terrible, terrible dark experience with Toyota of Morristown. DCH Freehold sho Ok. Now going to this place was like seeing the light after I had a terrible, terrible dark experience with Toyota of Morristown. DCH Freehold shown me excellent customer service and the Sales Manager (Matthew) was amazing. I just went for my number plates and they washed my car as well and they remember me and treated me extremely nice. The reasons why I will recommend DCH Freehold are below: 1. Honesty (my number 1 reason) - They are honest and tells you the reason behind what they are doing and the price. 2. Customer Service - Amazing. Everyone is nice and willing to help out 3. Good prices - They don't have hidden fees. Some other place I went gave a price and later on wanted to add certification fee to a car that was already certified. smh If you want a Toyota then go there and ask for Matt Mongiello and tell him I (Derrick - who bought a Certified Highlander recently) recommended the dealership. I was an hours drive to go there but I am happy I did and haven't regretted it. Good luck More

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