James Williams | Page 2

Well Done James and David where great to work with. They were personable. James knew the vehicle well and David was experienced in the financial realm! I would James and David where great to work with. They were personable. James knew the vehicle well and David was experienced in the financial realm! I would recommend them both when you visit the dealership. More

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I cannot thank this team enough for the amazing experience I had purchasing my vehicle. From the minute I walked in and was greeted by the staff to the moment I took final delivery of my 2015 Ford experience I had purchasing my vehicle. From the minute I walked in and was greeted by the staff to the moment I took final delivery of my 2015 Ford Explorer. James was incredible to work and Amanda made the financial process a breeze. I thank you. More

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It all depends on who your salesperson is I went very well prepared to purchase a used corolla, armed with research and comparable options from other local dealerships. I was pre-approved for I went very well prepared to purchase a used corolla, armed with research and comparable options from other local dealerships. I was pre-approved for a generous amount through my credit union which my original salesperson Jeff said, "didn't matter" (not true). He also said that the website was only updated every 2 weeks or so (not true) and that the price on the website was non-negotiable (also not true) as if I just fell off the turnip truck. I responded by getting up to leave. I was met at the exit by Diana, a delightful woman who had introduced herself earlier. She asked if we were able to make a deal and I responded, "not even a little bit". I explained that I was ready to write a check today and I was interested in the car, but I had more cars and more dealerships on my list. She came back with a deal and a new salesperson, James Williams, who was a joy to work with. He spent time personalizing the features in the vehicle for me and making sure I left happy. Huge praise for Diana, James and even David in finance for processing my payment so seamlessly. It was a shame that Jeff left such a bad taste. I hope he gets better with experience. More

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friendly and helpful car dealership Mr. James Williams was very gracious and kind to us, as well as being patient and helpful. We knew which vehicle we wanted when we came in, so he jus Mr. James Williams was very gracious and kind to us, as well as being patient and helpful. We knew which vehicle we wanted when we came in, so he just helped us get all the features we wanted and made sure we were happy with our purchase, which we are. More

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Amazingly Helpful I leased my 2017 Rav4 through Luther Brookdale Toyota and I returned yesterday to purchase a 2019 Rav4 Hybrid. This dealership was nothing but helpful I leased my 2017 Rav4 through Luther Brookdale Toyota and I returned yesterday to purchase a 2019 Rav4 Hybrid. This dealership was nothing but helpful. I enjoyed interacting with James. He was always prepared to answer any questions I had, and he was very helpful in understanding the process of purchasing a car. I was impressed with the timeliness of the process to buy a car. James was very honest with me and I am very appreciative for everything he did to make my experience that much smoother. I will continue to use Luther Brookdale Toyota in the future as I know I am not just a customer, but part of the brand. I will be happy to share with friends and family that I got my new car from Luther Brookdale Toyota. Thanks for such a great experience! More

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Great experience After many years of buying used cars, this was my first time buying new. James was great and helped me understand the process and all the features of After many years of buying used cars, this was my first time buying new. James was great and helped me understand the process and all the features of my new RAV 4. More

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Good experience Getting a new vehicle can be a little stressful. felt at ease with James, very personable. The same with Badu. They both did their job well! Getting a new vehicle can be a little stressful. felt at ease with James, very personable. The same with Badu. They both did their job well! More

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Best Dealership experience After having a very disappointing experience at another dealership where I felt unheard and not valued, I was amazed at the quality of service that Ja After having a very disappointing experience at another dealership where I felt unheard and not valued, I was amazed at the quality of service that James provided to us. James is warm and utterly professional. He made the all experience smooth and personable. He is very knowledgeable and efficient but also relatable and has a contagious good mood ! Will definitely be coming back for my second vehicle and will gladly recommend ! More

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Wonderful service Sales agt James was very helpful he took time to understand my needs explain things to me and checked up on me periodically. Great customer service. Sales agt James was very helpful he took time to understand my needs explain things to me and checked up on me periodically. Great customer service. More

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Great buying experience I have purchased other vehicles at Luther Brookdale Toyota and always come back. I am treated well from purchase through service. I highly recommend I have purchased other vehicles at Luther Brookdale Toyota and always come back. I am treated well from purchase through service. I highly recommend Luther Brookdale Toyota! More

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