Jamie Avers

Holm Automotive Center Inc responded

Thank you, Vincent VanCleave, for the wonderful 5-star review! We are honored that you have been dealing with Holm's for 6 years and that you keep coming back for the unmatched service you receive. It truly means a lot to know that we take care of you like family and that our commitment to exceptional customer service and fair pricing keeps you loyal. Your perfect scores across all categories, and your recognition of Jamie Avers, Chuck Loader, Reed Nelson, and Steve Schiltz, reinforce our core value of Concern for Others and dedication to excel. We greatly appreciate your long-term business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the fantastic 5-star review! We are delighted to hear that our team is friendly and helpful, and that you can usually get in fairly fast. We especially appreciate your high praise for Jayme (Jamie Avers) being the best! Your perfect scores across all categories confirm our commitment to efficient, quality Customer Care. We appreciate you recognizing Jamie Avers, Gary Hasselman, Chuck Loader, Lance Gentry, and Steve Schiltz! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, dallen21atv, for the excellent 5-star review! We are pleased to hear that your first oil change experience for your new truck was positive. We appreciate your patience while waiting, and we are glad the service met your standards for Service Price Transparency and Service Communication. Thank you for choosing Holm Automotive Center for your new truck's maintenance, and for recognizing Jamie Avers and Chuck Loader! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, Curt, for the excellent 5-star review! We are thrilled to hear that you found our staff to be a great individual and team to work with! We are especially glad that you originally contacted Jaime and that you have always been very pleased with the service you have received from our team members. Your loyalty and kind words confirm our commitment to building Trust and providing excellent Customer Care in every interaction. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the excellent 5-star review! We are delighted to hear that we got your service done in a timely manner and were able to complete the recall work that was available at the time. Your feedback affirms our commitment to efficiency, Customer Care, and addressing all necessary maintenance for your vehicle. We appreciate your business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your wonderful feedback! We are delighted to hear that Steve and Jamie always take great care of your car and that you find the entire process, from scheduling until service completion, to be always professional. Your kind words are a strong affirmation of our commitment to Customer Care and our value of excel. We appreciate your business and your trust in our team! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the truly outstanding review! We are absolutely delighted to hear that you find everyone at our dealership to be so friendly and helpful, and that you are always greeted with a smile. It is wonderful that Javin Welsh did an excellent job on your Buick's oil change in a very timely manner. We're also thrilled that our body shop exceeded your expectations after hail damage, making your Buick look brand new! Your commitment to purchasing several vehicles from us and your stated intention to always go here for your next one is the highest compliment we can receive. This loyalty confirms our dedication to Customer Care and being a Trustworthy partner for both sales and service. We are proud to have Gary Hasselman on our team and appreciate your recognition of him and our great people and great service! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for the fantastic 5-star review! We are delighted to hear that Steve Schiltz did a wonderful job on your oil change and that you appreciated the call back on your service. Your perfect 5-star ratings across all categories, including Service Communication, are a wonderful affirmation of our commitment to Customer Care and our value of Teamwork! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to provide your feedback. We genuinely apologize that the two-week lead time for your oil change appointment was not acceptable. We understand your frustration, and we take your comments about the wait time and the low rating for Service Time seriously. We are determined to reduce this inefficiency, and our leadership team is currently working to create a more robust lubrication team specifically to address and reduce these long lead times. We are glad to see that you rated our Workmanship and Service Communication positively. We will be sure to pass along your comments to Jamie Avers and Chuck Loader, and we appreciate your honest input as we continue to improve our scheduling and efficiency. Sincerely, the Holm Automotive Team of Abilene.