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Jamielle Gummer
Jamielle Gummer at Paulding Chrysler Dodge Jeep Ram
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Jamielle Gummer | Page 2

Service Advisor

Paulding Chrysler Dodge Jeep Ram

1245 Old Griffin Road
Dallas, GA 30157

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24 Reviews
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24 Reviews

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24 Reviews of Jamielle Gummer

February 13, 2022

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Employee Rating

Issue resolved, everyone was helpful in resolving my trucks issue. 15 word min is stupid More

by slsewelljr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Frazier

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Feb 14, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 07, 2022

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Employee Rating

Service was great. Keep me up to date on the service of my vehicle. Very much satisfied More

by jeepcoach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Feb 10, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi Jeepcoach, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Paulding Chrysler Dodge Jeep Ram. If you have any further questions, please give us a call. We're always happy to help!

February 07, 2022

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Employee Rating

Stop sending me xxxxing ads to my phone. Very annoying Stop sending me xxxxing ads to my phone. Very annoying and aggravating Take me out of your xxxxing database More

by Walter Wiggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Danny Pompa, John Frazier, Robert Detweiler, Billy Thompson, Michael Barrett, Brian Haney, Robin Lewis , Glenda Frazier, Miriam Vazquez

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Feb 07, 2022

Paulding Chrysler Dodge Jeep Ram responded

We've not texted you anything from the Service Department. When you came for service last, you opted out of our texting. Can you please let me know what the message content was so I know where it's coming from?

February 05, 2022

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Employee Rating

Had my Grand Cherokee in there twice for the run/stop not working. Both times presented with a $180 diagnostic fee. Guess what? For a third time the run/stop isn’t working. Your service department is a shamb More

by ds.hoopingarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Frazier, Robert Detweiler, Billy Thompson, Michael Barrett, Brian Haney, Robin Lewis , Glenda Frazier

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Feb 07, 2022

Paulding Chrysler Dodge Jeep Ram responded

Sorry to hear that there's still an issue going on with your Jeep. It is our goal to fix each car that comes through the first time. However, some things can't be predicted, and there are many variables to the stop/start system that if not malfunctioning at the time of repair, we can't repair. The diagnosis fee is standard for the advisor to tell the customer about in the event the customer decides not to repair. So, far you've not paid anything towards the repair of your start/stop system. Your basic limited warranty expired in Dec 2020. Out of Goodwill and the fact you're a valued customer, we've covered both repairs at no cost to you. Your extended warranty does not cover battery-related repairs. We would like to continue to assist you in getting to a fix for your start/stop issue. We know that car problems can be frustrating, and we want to assist in any way we can. You've opted out of our texting tool when the advisor was trying to follow-up with you, so please just come back at your convenience or text "optin" back to the texting number to contact your advisor.

February 02, 2022

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Employee Rating

Very friendly customer service and quality work.Time of service very fast, I will recommend to my friends More

by JCFOGANHOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Frazier, Robert Detweiler, Billy Thompson, Michael Barrett, Brian Haney, Robin Lewis , Glenda Frazier

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Feb 04, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

January 29, 2022

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Employee Rating

I needed some work done and was sent back to another dealer with no help from them. More

by thebrowns454
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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January 29, 2022

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Everything was wonderful the services was great and everyone took good care of me in a timely manner More

by kainhammonds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Frazier, Robert Detweiler, Billy Thompson, Michael Barrett, Brian Haney, Robin Lewis , Glenda Frazier

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Feb 01, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 27, 2022

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Employee Rating

Great service. Easy to make an appointment and come in and get it done in a timely manner. More

by jorodriguez0204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Jan 29, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 25, 2022

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Employee Rating

The service advisor did his best to ensure that the issue was taken care of. More

by robert@theprators.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Jan 28, 2022

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 21, 2022

Dealership Rating
Employee Rating

In good conscience, I cannot recommend this dealership. Vehicle issues ignored, or not even processed. Service Manager makes excuses by saying that someone is new. So, training and retention sound as if it More

by Rosemclark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: John Frazier

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