Jason Church | Page 2

My service experience with Courtesy Volvo is consistently exemplary. My Service Advisor Jud, is always THE consummate professional. Personable, experienced and wonderfully talented at his job, these are exemplary. My Service Advisor Jud, is always THE consummate professional. Personable, experienced and wonderfully talented at his job, these are the attributes of an invaluable team member. Please take good care of Jud! More

by RWILLIAMS3105 Verified Customer Verified Customer

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Nick did an awesome job and I have never had an easier time purchasing a vehicle. He was extremely patient and not pushy at all. He worked with us until he got us the deal we were looking for! Thank you a time purchasing a vehicle. He was extremely patient and not pushy at all. He worked with us until he got us the deal we were looking for! Thank you again! More

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Staff treat you like family. Nate did an awesome job putting me in the car I wanted. Best car buying experience I ever had. Thanks again! putting me in the car I wanted. Best car buying experience I ever had. Thanks again! More

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After sale issues I purchased an XC90 from this dealer in early November, 2019. The sale process was professional and enjoyable. Prior to closing, I informed the sale I purchased an XC90 from this dealer in early November, 2019. The sale process was professional and enjoyable. Prior to closing, I informed the salesman that I would be registering the car in another state and would need a front license bracket. At closing, I was charged a registration fee for the car. Thinking that the dealer ship would take care of the out of state registration, I didn’t question it. Also, at closing, I was given a credit to the purchase price to resolve a last issue. I was told I would get a check in short order. A day after closing I called to confirm they would be handling the registration. I was told, no, they didn’t do that. I said they needed to refund me the registration fee paid at closing. I was told, first that it would be sent after 10 days, then later that it took 30-45 days. I finally received a check more than two months after closing, but only for the registration fee. I have still not received the closing credit, which is supposed to be forthcoming some 2 1/2 months late and counting. Also, when I returned from out of state with my license plates, I discovered that the front plate bracket had not been installed. I asked the dealership to send someone to install the bracket, but they refused. I will have to drive 50 miles and wait for their service department to install something that they screwed up on. Unfortunately, there isn’t the same urgency to satisfy a customer after a sale as before it. I have indicated 3 management individuals that I worked with, but only because this form requires me to name someone. I don’t know them. I decline to name my salesman because he has treated me fairly. I think these issues are beyond his control. More

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Professional I would like to thank Jeremy and Andrew for taking the time finding a car for me. They were very professional and not your typical car salesmen. They I would like to thank Jeremy and Andrew for taking the time finding a car for me. They were very professional and not your typical car salesmen. They made the process seamless and painless and there was no hidden surprises. I will definitely be back and have already recommended family and friends to them. Thank you again for going above and beyond!! I appreciate you both. More

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First Volvo Jonny was great. Very helpful spent a lot of time with me ensuring I knew everything I needed to know about my new car. Drew was also very helpful mak Jonny was great. Very helpful spent a lot of time with me ensuring I knew everything I needed to know about my new car. Drew was also very helpful making the financing process quick and easy. More

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The best. I have yet to meet an unfriendly employee at this dealership or unhelpful. I own 2 volvo's a 93 and a 15 I need to get the 93 in to see Dr. Vince s I have yet to meet an unfriendly employee at this dealership or unhelpful. I own 2 volvo's a 93 and a 15 I need to get the 93 in to see Dr. Vince sr. More

by jerys Verified Customer Verified Customer

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Very patient and clearly explained every step Outgoing people listening to your budget and making honest opinion what would fit for the future not just today. Everyone worked with everyone with no Outgoing people listening to your budget and making honest opinion what would fit for the future not just today. Everyone worked with everyone with no confusion.no pressure no rush. More

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A company that really wants to keep their customers happy! Everyone worked hard to keep me happy. Thank you all With all the tariffs kicking in, they found a way to that helped to keep the price affordable, Everyone worked hard to keep me happy. Thank you all With all the tariffs kicking in, they found a way to that helped to keep the price affordable, More

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Great customer service Jud goes above and beyond for his customers. I let him know I had an oil leak and he got my car in right away and had a loaner car waiting for me. Jud goes above and beyond for his customers. I let him know I had an oil leak and he got my car in right away and had a loaner car waiting for me. More

by KarenG Verified Customer Verified Customer

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