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Jeff Wyler Florence Buick GMC
Florence, KY
568 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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568 Reviews of Jeff Wyler Florence Buick GMC
May 27, 2026
Most difficulty I've ever had getting in contact with the Service Advisor on my car. I left multiple messages on 2 separate days asking him to call me. Both times, no response until some time the next day Service Advisor on my car. I left multiple messages on 2 separate days asking him to call me. Both times, no response until some time the next day, even though I expressed that I needed to talk to him. They didn't locate the parts that my car needs and didn't seem particularly interested in doing a wider search to find them. More
by David McCormick
Employees Worked With
Service Dept
January 30, 2026
BUYER BEWARE- stay away from Jeff Wyler GMC They were calling us constantly when they wanted to sell the new Yukon to us. FAST FORWARD almost 2 months later, they still haven’t taken care of paying of calling us constantly when they wanted to sell the new Yukon to us. FAST FORWARD almost 2 months later, they still haven’t taken care of paying off our trade in!! We are getting calls DAILY from the creditor threatening to report us to the credit bureau. Sure- we can make payments to stay current, but that was NOT our agreement. That’s more money out of our pocket we are told we won’t get back. Apparently now there’s a recall on the car and they can’t pay it off til the recall is fixed! Not my problem. They have already sold the car to another person! However our loan is still active on it and we are being harassed by the creditor. BUYER BEWARE!!!!! SO much time being spent on this! More
by stamperkay5
Employees Worked With
All of them
November 02, 2025
I took my car in for service and the staff there is always so friendly and helpful. They have great communication and I trust they are taking good care of me! always so friendly and helpful. They have great communication and I trust they are taking good care of me! More
by JenK
Employees Worked With
Scott service dept
September 14, 2024
Outstanding customer service, Bobby and Chad Anderson made my experience alot easier. I am a repeat customer, and I am sure I will be back again and again , Thanks. made my experience alot easier. I am a repeat customer, and I am sure I will be back again and again , Thanks. More
by engom2011
Employees Worked With
Bobby and Chad A nderson did help alot.
May 19, 2024
Service dept: Outstanding team! Quality work, friendly, honest, and straight forward. Scott Mgr. is awesome! Jeff Wyler GMC Florence, Kentucky is our number ONE and ONLY place for a Quality work, friendly, honest, and straight forward. Scott Mgr. is awesome! Jeff Wyler GMC Florence, Kentucky is our number ONE and ONLY place for a dependable service department. This event/PM was one of the biggest we had completed since we bought the New SUV. Service date: 14MAY2024, Changed out all four tires, flushed the fuel system replaced filters, an alignment and new brakes. As always Jeff Wyler GMC Florence, took care of us and was on the mark. The new Video "Walk around" is very cool and helpful since customers are not allowed (by OSHA and insurance reasons) to be in the service area. We saw the brakes and their condition before removal and after so we could witness the worn parts and then shown the new parts before and after the install. Rotors as well. Jeff Wyler GMC Florence, KY., their service department covers issues before total failure occurs. Scott, the shop Manager is one of the best and runs a super shop. His team is number one in my opinion, and they are good people. I think they do their best to save us wrecker calls later down the road. I want to think Scott the shop Mgr and Taylor my tech for this work that was performed. Great job Fellas!!! Bless you and the whole service team at Jeff Wyler GMC Florence, KY. You want good honest work, and people that still care about you and your vehicle... See Jeff Wyler GMC Florence, Kentucky., for the best service in the Tri-state area. For the record, since we bought this SUV new off the lot, NO ONE has touched this vehicle except Jeff Wyler Florence. Even for simple work like a nail in a tire. They do all my work. Taylor, thank you for being detailed with your video, Impressed. More
by SafetyMan-Don
Employees Worked With
Scott, Serv Mgr & Taylor Serv Tech
October 19, 2023
Bill, my sales person did an outstanding job of making sure I was comfortable with my new EV purchase. Thank you to Bill and Jason the general manager for making us a smooth transaction! sure I was comfortable with my new EV purchase. Thank you to Bill and Jason the general manager for making us a smooth transaction! More
by tjacobs
Employees Worked With
Bill Monhollen, Jason Rebholz, Noah Brauer, Jeff Schaeper
July 17, 2023
Outstanding customer service! Scott Berry took great care of me as I was just visiting Kentucky from out of state. He got me in super quick and and even accepted my home dealers Scott Berry took great care of me as I was just visiting Kentucky from out of state. He got me in super quick and and even accepted my home dealership’s GMC service coupon. I highly recommend Jeff Wyler Florence Buick GMC and Scott in the Service Department. More
by Rich S
Employees Worked With
Scott Berry
October 14, 2022
Brian Schuchart was our salesman and he was very good, patient and helpful. He came in on his day off to orient us to the new crv. And is willing to answer any questions at anytime after our purchase. patient and helpful. He came in on his day off to orient us to the new crv. And is willing to answer any questions at anytime after our purchase. We would recommend anyone to ask for him when buying a car at Jeff Wyler Florence. Sheila Hobson More
by grapple.loaner_0h
Employees Worked With
Brian Schuchart
