Jason Stewart
Jason Stewart at Jim Falk Motors of Maui
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Jason Stewart | Page 2

General Sales Manager

Jim Falk Motors of Maui

260 Hana Hwy
Kahului, HI 96732

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4.6
11 Reviews
4.6

11 Reviews

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11 Reviews of Jason Stewart

January 11, 2024

Dealership Rating
Employee Rating

this is an updated survey, as after being honest about their lack of service, I received the only call i have from manager Danny. Who proceeded to be rude and tell me that I should be grateful for their h More

by alicson01
Recommend Dealer
No

Other Employees Tagged: Danny Asao

Jan 11, 2024

Jim Falk Motors of Maui responded

In my career of 20+ years in the automotive industry, I have never once told a customer to "shut up" nor would I regardless of the situation. The brake issue with the truck is something completely beyond our control and my heart goes out to you. If we fell short in any manner of diagnosing service issues with your vehicle and / or not communicating in a manner which is satisfactory to you, I apologize. At this point, I don't feel it necessary to explain on a public forum everything we did do for you besides making two monthly payments in full and fully reimbursing you for a rental. I wish you nothing but the best and I wish you well. -Jason Stewart

Jan 11, 2024

alicson01 responded

I spoke with you on 12/30 and your words were exactly"just stop talking and shut up, I have people in my office and cannot deal with you" You also stated that you had spoke with Jim Falk and said he had been in your office to discuss "what can be better done in the service" department. When my emails were directed at all departments. While I appreciated the payment in good faith of the 2 payments, that in no way has taken care of the lack of communication.

2

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