Jason Tormo | Page 7

waiting for callback left two messages at service to call me regarding my service plan on my truck , still no call back. purchased a extended service plan til oct 2021, b left two messages at service to call me regarding my service plan on my truck , still no call back. purchased a extended service plan til oct 2021, but i was told my maintenance part of the plan just expired but it appears its part of the warranty plan. More

by JC7960 Verified Customer Verified Customer

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Service where is it Came to get a tire fixed and it leaking AGAI 3 TIMES NEED TO WASTE ANOTHER 2 hours Who is paying for my TIME. Again Came to get a tire fixed and it leaking AGAI 3 TIMES NEED TO WASTE ANOTHER 2 hours Who is paying for my TIME. Again More

by paulkrofchik Verified Customer Verified Customer

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Great seevice Great service thank you Everything went very well and I’m very satisfied with the service crew Thank you very much for everything I will definit Great service thank you Everything went very well and I’m very satisfied with the service crew Thank you very much for everything I will definitely come back for my next service More

by EMMAJALOUGA Verified Customer Verified Customer

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Thanks Thank you for taking great care of my vehicle. I was very satisfied with what was done and it was serviced in a timely fashion. Thank you for taking great care of my vehicle. I was very satisfied with what was done and it was serviced in a timely fashion. More

by SKANAJOHN Verified Customer Verified Customer

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Awesome sales and service I feel really good every time I go into the dealership. I bought three cars there in the past five years and I also get my car serviced there all the I feel really good every time I go into the dealership. I bought three cars there in the past five years and I also get my car serviced there all the time. When I call ahead I get people to answer my questions so that I don’t have problems when I get there. In the waiting room is comfortable if I’m just doing a water change for a quick visit. Problems have always been fixed and not have to return. More

by DRDONALDFOX Verified Customer Verified Customer

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Purchase instead of lease. In all the years I have been using this dealership, I have never seen the same staff twice. As always, love the additional fees that always show up In all the years I have been using this dealership, I have never seen the same staff twice. As always, love the additional fees that always show up when you get to the finance guy! More

by CHARLESACKERSON Verified Customer Verified Customer

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Great experience Mark Tyson had everything arranged for me when I got there all I had to do was go in and sign he made it so easy for me thank you Mark Tyson had everything arranged for me when I got there all I had to do was go in and sign he made it so easy for me thank you More

by TURTLES2009 Verified Customer Verified Customer

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Scheduled maintenance Brought my vehicle in for scheduled maintenance at 10,000 miles. Service time was excellent. I was back out on the road to enjoy my Saturday. Brought my vehicle in for scheduled maintenance at 10,000 miles. Service time was excellent. I was back out on the road to enjoy my Saturday. More

by BILLDEERY Verified Customer Verified Customer

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Transmission Warranty and the service was excellent. This was a transmission warranty problem and the service advisor Jeff Jones could not have any nicer. He called the next morning and made all the arr This was a transmission warranty problem and the service advisor Jeff Jones could not have any nicer. He called the next morning and made all the arrangements. Including a PrePaid Rental. More

by DAVID_22815 Verified Customer Verified Customer

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Ruined my car, got taken on a new one. Brought my 2015 Lincoln MKX in for service. (Low oil pressure light.) Said they could repair, also "you need new spark plugs and the cooling system fl Brought my 2015 Lincoln MKX in for service. (Low oil pressure light.) Said they could repair, also "you need new spark plugs and the cooling system flushed." "Okay", I said. Next day, picked up the car, Billed $$1,270.00. Okay. Next day, warning light comes back on. Called the service department and informed them. It was the weekend, so I brought the car back on Monday. Spoke to Gus, who took my car in while I waited. Gus came back 30 minutes later. "The warning indicator sensor is probably bad. I have seen this before. It would cost about $150 to replace it. I would just ignore it. There's nothing wrong with your car, there's plenty of oil, the car will not blow up on you, it is safe to drive". Okay, I did what he suggested. I ignored the sensor warning. One week later, I'm driving on I-95. I start hearing a clanking of the engine. I drove right to the Grieco service department. They kept the car overnight. Next day I got a call telling me my engine has ceased. I would need a new engine. I was offered a used engine replacement for roughly $3,500 from Dan, the service manager. I told him i needed the evening to consider my options, considering the car had 104,000 miles on it. Went to meet him the next day and described the above events. He was not to accept any responsibility for the damage done by the advice I was given. I opted not to replace the engine, , therefore they offered me $1,000 for my car on a trade. Next day, I called to speak to the dealership manager, Louis Izquierdo. Left him a voicemail. Two days later, he returns my call. Through the phone call, I described the above events to me. Again, not taking any responsibility, he offered to help me in getting a trade on his lot. I agreed. Next day, went to sales. Met a nice gentleman who was to assist me. Considering i still owed $8,700 on the damaged Lincoln, the best fit for me would be a 2019 Escape, where there were incentives that could be used to bring the price down. I agreed on the escape. He said "I have a nice gray one". "Okay", I said. Thirty minutes later, he comes back. "Can't find the gray one, how about black". Reluctantly, I said "okay". He shows me the price and we worked on numbers, with me putting a $3,500 down payment. Never actually seeing the car. It was sent to detailing. Great. Done. I'm now sent to the finance person. Again, another nice gentleman. He manages to get me to reluctantly agree to purchase an extended warranty. "It's worth it, and it will only add $11 to your payment." "And, It comes with tire and wheel protection."Okay. Finally we're finished, and the car is ready, and I leave with the car and go home. Next day, I get into the car. I now notice that the car has over 3,800 miles on it. Oh yes, I signed the papers, and it's on them, but I was never told verbally by anyone that this was a used car. My fault, right? for being so stupid and naive. Took the "bullet", and accepted my fate. Two weeks later, I receive my finance statement from the bank. I now have a $37,000 loan, (GAP $900, Maintenance Package $2000, Service Contract $1,485, and "Tire and Wheel $485). Yep. More

by STARMONT85 Verified Customer Verified Customer

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