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Javier Juarez
Javier Juarez
Service Advisor
Mark Christopher Auto Center
2131 E Convention Center Way
Ontario, CA 91764
69 Reviews
69 Reviews
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69 Reviews of Javier Juarez
May 14, 2026
As mentioned, I have previously gone to the Riverside dealership and absolutely do not recommend that dealership to anyone. Your dealership has never let me down. dealership and absolutely do not recommend that dealership to anyone. Your dealership has never let me down. More
by FRANMORAN9
Verified CustomerOther Employees Tagged: Tony Lopez, Juan Fletes, Joe Lopez
May 08, 2026
Mark Christopher is the best dealer they always are friendly and communicative thank you for the help. friendly and communicative thank you for the help. More
by EDDIEBRADY3
Other Employees Tagged: Jackie Klosky, Tony Lopez, Avo Injian, Cesar Luna, Juan Fletes , Eddie Brady
May 06, 2026
Time efficiency I came back when it could have been addressed at my first appointment. Communication was lacking I didnt know if my car was ready after day one. addressed at my first appointment. Communication was lacking I didnt know if my car was ready after day one. More
by gamboam19
April 05, 2026
Very good customer service , I would like to know a little bit more details about the process little bit more details about the process More
by joseluisderugama
Other Employees Tagged: Greg Hess, Sam Fakhouri, Edy Lopez, Dino Picanzo, Cesar Luna, Juan Fletes, Sam Abdelmesseh
March 10, 2026
Horrible service and even worse customer service. Spent $250.00 on a diagnostic report that we already knew the problem to. Water leaking inside my back window. Was denied by GM even tho I have an ex Spent $250.00 on a diagnostic report that we already knew the problem to. Water leaking inside my back window. Was denied by GM even tho I have an extended warranty with 25k miles left on or 2 years. The worse part was while in service they scratched up my truck on both sides, and coincidentally right where the back window area is where the leak started. Came back to the dealership and spoke to the service manager Dino and right away denied them doing any damage to my truck. No accountability!! Never even apologized. He was more concerned about the bad review I gave them. Tried to make things right by telling me he would fix the leak and buff out the scratches if I removed my bad review. Shook my hand and looked me in the eyes and said he would make it right. 3 days later received a text asking if I still want the work done and of course I said yes. Told me I would receive a call or text when the parts came in so I can bring the truck back to be serviced. 2 weeks later nothing!! I text Javier in service for an eta or to see what’s going on. No answer. No text back. No call. About 3 weeks later now and still haven’t heard from Dino or Javier. Just shows how much they care about customers there. Horrible experience and wouldn’t recommend anyone getting anything form that dealership. I’ve been so several Chevy dealerships and NEVER experienced this type of customer service or no accountability from the service department. Really sad that someone would shake your hand, look you in the eyes and tell you they would make good on a promise and never hear from them again! Horrible!!!! More
by c.moreno1984
Other Employees Tagged: Dino Picanzo
March 05, 2026
Service department was great got me in and out real quick. they had all the parts in stock so the job was completed real quick quick. they had all the parts in stock so the job was completed real quick More
by RLOPEZ24
Other Employees Tagged: Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Leslie Fuentes, Avo Injian, Cesar Luna, Juan Fletes, Joe Lopez
February 19, 2026
Everyone in all departments is very helpful, from service to sales. Great experience for anyone getting service done on their vehicle. to sales. Great experience for anyone getting service done on their vehicle. More
by yhoyuela
Other Employees Tagged: Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Leslie Fuentes, Avo Injian, Cesar Luna, Juan Fletes, Joe Lopez
February 04, 2026
It was very difficult to get in touch with Mr. Javier. Even after the manager assured me he would follow up with me the next morning, I never received a response. I am not pleased with the level o Javier. Even after the manager assured me he would follow up with me the next morning, I never received a response. I am not pleased with the level of customer service provided. More
by valleyvistaconstruction
