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Mark Christopher Auto Center

3.7

158 Lifetime Reviews

2131 East Convention Center Way, Ontario, California 91764
Call (855) 613-5220

Top Reviewed Employees

Joe Gonzalez, Internet Sales , Mark Christopher Auto Center

Joe Gonzalez

Internet Sales
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Greg Hess, Internet Sales , Mark Christopher Auto Center

Greg Hess

Internet Sales
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Gerald Waters, Internet Sales , Mark Christopher Auto Center

Gerald Waters

Internet Sales
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Michelle Cicconi, Internet Sales , Mark Christopher Auto Center

Michelle Cicconi

Internet Sales
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

April 22, 2017

"Beware.. "

- jbiggers

Came in for a charging issue. Diagnosed as an alternator issue. Had an extended warranty purchased from North County Cadillac with the purchase of my CTS-V. Instead of just replacing the alternator, service tech identified replacement cold air intake and claimed car was modified to warranty company who refused the claim and cancelled the warranty, despite identifying the intake had nothing to do with the failed alternator, and unrelated to the problem.

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Employees Worked With

Nobu

April 22, 2017

"Deandre Smartt = Best Car Salesperson!"

- My Tahoe

Deandre Smartt is an excellent sales consultant and Mark Christopher Auto Center is lucky to have him. He was very patient and answered all of our questions. We were looking for a car several months ago but never decided what we actually wanted to get. We started at Mark Christopher (MC) then after a while ended up going back to MC because of Deandre. I always thought it stressful to buy a car and deal with salespeople. However, Deandre made the entire process smooth, quick, painless and he got us a great deal. He went above and beyond to make sure we were satisfied with our purchase. We love our new car and really appreciate the quality customer service we received.

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Employees Worked With

Deandre Smartt

April 21, 2017

"Bait and switch Experience"

- Dissatisfied potential customer

It took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We were pre qualified, negotiated the terms, and when we arrived at the dealership to pick up the car, we were told we had the price that we wanted but the cover we requested and confirmed that was part of the deal would be an extra 1700. On top of it, Emmett would only say 'opps sorry.' He told us if he had been involved sooner, he would not have committed to the deal? The whole experience was a bait and switch. The sales person (while very nice), & the sales manager had no experience in negotiating a deal and therefore messed up- and instead of recognizing this mistake, and making amends with their miscommunication - we decided to walk away. This whole experience with this dealership should be a HUGE watch out for all consumers. They also told us because we were from Orange County they would not make any money on the service since we would not bring our vehicle over an hour away. If you are in the market for a car, I would stay clear of doing any business with them.

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Employees Worked With

Emmett, Jessie, Vince(?)

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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
  • All GM makes and models
  • Easy freeway access
Mark Christopher Auto Center, Ontario, CA, 91764