Jay Derkacz

Love Jay! He was helpful, great communication and customer oriented. While I have had my car back for only an hour or so, I feel the work was outstanding . He was helpful, great communication and customer oriented. While I have had my car back for only an hour or so, I feel the work was outstanding . On the other hand, the Conciege was not polite and had not coordinated with my Service Advisor with regards to my communications with him. I still give MBG a 5 Top Star rating More

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My service advisor is Jay. My experience with the service department is amazing. It’s stressful when you have to leave your car for who knows how long when it’s being serviced My experience with the service department is amazing. It’s stressful when you have to leave your car for who knows how long when it’s being serviced but, i have to say this maintenance department now is taking care of my service needs. Jay communicates. That right there is everything. More

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A well run dealership and very efficient, but car wash needs improvement. Great customer service . needs improvement. Great customer service . More

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The service department at Mercedes-Benz of Georgetown is top-notch. My service advisor, Jay, was friendly, communicative, and kept me updated throughout the entire process. top-notch. My service advisor, Jay, was friendly, communicative, and kept me updated throughout the entire process. More

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Great Service! Advisor kept me informed along the way. Easy to schedule. All around good job! Advisor kept me informed along the way. Easy to schedule. All around good job! More

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I paid about $2300 3 days ago to fix suggested repairments. However the car is still making noise when I drove backwards. Tire pressure lamp was on that the I stopped one of the gas stations to fi repairments. However the car is still making noise when I drove backwards. Tire pressure lamp was on that the I stopped one of the gas stations to fix it. Beside that about 1 year 3 months ago I changed all my tires and only used 20.000 miles ( pirelli scorpion tires) and now they suggested me to buy the new one. Are you kidding!!! More

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A Very clean and comfortable waiting area. Nice coffee snack area & menu. I was pleased. Nice coffee snack area & menu. I was pleased. More

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Super fast service and service advisor communicated very thoroughly. Everything was exceptional! My vehicle was cleaned inside and out! thoroughly. Everything was exceptional! My vehicle was cleaned inside and out! More

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Very attentive and professional, good customer service! Service technician very knowledgeable and explained options and showed concern Service technician very knowledgeable and explained options and showed concern More

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The dealership treated me great. I went for an A service and Jay presented me an 2024 EQE 500 for a loaner. Excellent experience. I went for an A service and Jay presented me an 2024 EQE 500 for a loaner. Excellent experience. More

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