I would like to apologize for the bad review I left for
Manly Honda, it was a miscommunication, it was Hansel Subaru that my problem was actually with, Manly Honda is a great dealer, and great staff, espec
Manly Honda, it was a miscommunication, it was Hansel Subaru that my problem was actually with, Manly Honda is a great dealer, and great staff, especially my salesperson Denise Rice.
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by Hittman1971
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2026 -
Manly Honda responded
Dear Hittman1971,
Thank you for taking the time to share your feedback. I am very sorry to hear that your recent experience with our service department left you feeling this way, especially regarding your vehicle and warranty. This is certainly not the level of satisfaction we strive to provide our customers.
We take your concerns seriously and want to understand exactly what went wrong so we can make things right. Please reach out to me directly at your earliest convenience so we can discuss your situation and work toward a resolution.
Sincerely,
Jose Rocha
Customer Experience Manager
Manly Honda
707 535 1163 - jrocha@manlyauto.com
Good customer service.
Done in the estimated time given Quick, fast, friendly, and east check In
Done in the estimated time given Quick, fast, friendly, and east check In
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by Olveram16
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
Lured me in quoting $350 for AC diagnostic.
When I got there was told $500 for the diagnostic. No apologies or allowance made for the $150 increase in the quote.
The above problem was resolv
When I got there was told $500 for the diagnostic. No apologies or allowance made for the $150 increase in the quote.
The above problem was resolved with a partial refund.
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by STANGREENBERG
Verified Customer
Verified Customer
Jun 16, 2026 -
Manly Honda responded
Hello STANGREENBERG,
Thank you for bringing this to our attention. I sincerely apologize for the confusion and frustration regarding your AC diagnostic quote. Transparency in our pricing is incredibly important to us, and it is clear we missed the mark in explaining the discrepancy between the initial quote and what you were presented with upon arrival.
I would appreciate the opportunity to review your visit and make this right. Please get in touch with me directly at your earliest convenience so we can discuss a proper resolution. - Thank you for being our customer!
Best regards,
Jose Rocha
Customer Experience Manager
707.535.1163 - jrocha@manlyauto.com
Jun 17, 2026 -
Manly Honda responded
Dear, Stan
Thank you for taking the time to speak with me today. We truly appreciate the opportunity to be of service and assist with your vehicle needs. I'm glad we were able to reach an agreement and a solution that provided a better understanding for everyone involved.
We will also use this as a coaching opportunity for our team and provide additional training to ensure our air-conditioning repair recommendations and estimates are communicated clearly and thoroughly, helping eliminate any future confusion.
We look forward to being of help in the future. Please don't hesitate to reach out if there is anything else we can do for you.
Thank you,
Jose Rocha
Customer Experience Manager
Manly Honda
707 535 1163 - jrocha@manlyauto.com
Jay was great, friendly and efficient.
My repair was done incorrectly necessitating a return trip which was really inconvenient.
My repair was done incorrectly necessitating a return trip which was really inconvenient.
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by ELLIEMUELRATH
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2026 -
Manly Honda responded
Thank you for being our customer and for sharing feedback - it means a lot. Until next time.
Your Manly Honda Team!
It was a little rocky at first because the app updates
failed. Jay persevered and helped me with a loaner car and I picked up my car the next day with the updates complete. Jays assistance turned my exper
failed. Jay persevered and helped me with a loaner car and I picked up my car the next day with the updates complete. Jays assistance turned my experience from frustrating to good.
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by smeyer1952
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
May 26, 2026 -
Manly Honda responded
Hi,
Thank you for sharing your feedback. We appreciate and value your feedback and business.
Your Manly Honda Team.
Great customer service Quick and easy I waited in the
waiting room Amazing work Excellent
waiting room Amazing work Excellent
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by SWEETSWEETPEACH127
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
May 26, 2026 -
Manly Honda responded
Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family.
Your input is important to us, and we look forward to continuing to serve you.
Your Manly Honda Team
Manly understands the meaning of customer service, and
they excel in all aspects customer care.
they excel in all aspects customer care.
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by RICH98
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Manly Honda responded
Thank you for the feedback! We appreciate your business and are glad to have you as a customer.
Your Manly Honda Team
Timely and professional service.
Jay was great and my scheduled time was met. Will be back
Jay was great and my scheduled time was met. Will be back
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by skmcderm1
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
May 26, 2026 -
Manly Honda responded
Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family.
Your input is important to us, and we look forward to continuing to serve you.
Your Manly Honda Team
Efficiently solved my problem, but some issues with
communication. I don't know who Jay Emery is. About four different people took care of different aspects of my work and it was unclear who was in cha
communication. I don't know who Jay Emery is. About four different people took care of different aspects of my work and it was unclear who was in charge.
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by MDBDD
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
May 26, 2026 -
Manly Honda responded
Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family.
Your input is important to us, and we look forward to continuing to serve you.
Your Manly Honda Team
Mr. Jay Emery is the most knowledgeable, professional,
and genuinely customer focused service advisor I have worked with.
Clear communication. No confusion. No wasted time. Everything handled exactly the
and genuinely customer focused service advisor I have worked with.
Clear communication. No confusion. No wasted time. Everything handled exactly the way it should be.
Manly Honda should recognize the standard he sets on the service drive.
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by JF
Service Price Transparency
Other Employees Tagged:
Jay Emery
May 26, 2026 -
Manly Honda responded
Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family.
Your input is important to us, and we look forward to continuing to serve you.
Your Manly Honda Team
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