Jay Emery
Jay Emery at Manly Honda

Jay Emery

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

Contact Me
4.7
38 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

9 yrs, 1 mo

Languages Spoken

English English

4.7

38 Reviews

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38 Reviews of Jay Emery

July 11, 2026

Dealership Rating
Employee Rating

Excellent communication and fast service. Jay took the time to explain the services completed on my car and made sure my servicing was finished by the promised pick time. More

by CATWAHINE9
Recommend Dealer
Yes

Other Employees Tagged: Jay Emery

June 27, 2026

Dealership Rating
Employee Rating

This experience was a lot smoother than previous ones. Efficient. Speedy. Pleasant and thoughtful. Thank you More

by ARIESCALIBER79
Recommend Dealer
Yes

Other Employees Tagged: Jay Emery

June 21, 2026

Dealership Rating
Employee Rating

Manly always goes above and beyond to make sure my car gets the service needed and also I'm comfortable and taken care of while my car is being serviced. More

by JULIANARIAL85
Recommend Dealer
Yes

Other Employees Tagged: Jay Emery

June 18, 2026

Dealership Rating
Employee Rating

I would like to apologize for the bad review I left for Manly Honda, it was a miscommunication, it was Hansel Subaru that my problem was actually with, Manly Honda is a great dealer, and great staff, espec More

by Hittman1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Rice , Jay Emery

Jun 18, 2026

Manly Honda responded

Dear Hittman1971, Thank you for taking the time to share your feedback. I am very sorry to hear that your recent experience with our service department left you feeling this way, especially regarding your vehicle and warranty. This is certainly not the level of satisfaction we strive to provide our customers. We take your concerns seriously and want to understand exactly what went wrong so we can make things right. Please reach out to me directly at your earliest convenience so we can discuss your situation and work toward a resolution. Sincerely, Jose Rocha Customer Experience Manager Manly Honda 707 535 1163 - jrocha@manlyauto.com

June 13, 2026

Dealership Rating
Employee Rating

Good customer service. Done in the estimated time given Quick, fast, friendly, and east check In More

by Olveram16
Recommend Dealer
Yes

Other Employees Tagged: Jay Emery

June 13, 2026

Dealership Rating
Employee Rating

Lured me in quoting $350 for AC diagnostic. When I got there was told $500 for the diagnostic. No apologies or allowance made for the $150 increase in the quote. The above problem was resolv More

by STANGREENBERG
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr

Jun 16, 2026

Manly Honda responded

Hello STANGREENBERG, Thank you for bringing this to our attention. I sincerely apologize for the confusion and frustration regarding your AC diagnostic quote. Transparency in our pricing is incredibly important to us, and it is clear we missed the mark in explaining the discrepancy between the initial quote and what you were presented with upon arrival. I would appreciate the opportunity to review your visit and make this right. Please get in touch with me directly at your earliest convenience so we can discuss a proper resolution. - Thank you for being our customer! Best regards, Jose Rocha Customer Experience Manager 707.535.1163 - jrocha@manlyauto.com

Jun 17, 2026

Manly Honda responded

Dear, Stan Thank you for taking the time to speak with me today. We truly appreciate the opportunity to be of service and assist with your vehicle needs. I'm glad we were able to reach an agreement and a solution that provided a better understanding for everyone involved. We will also use this as a coaching opportunity for our team and provide additional training to ensure our air-conditioning repair recommendations and estimates are communicated clearly and thoroughly, helping eliminate any future confusion. We look forward to being of help in the future. Please don't hesitate to reach out if there is anything else we can do for you. Thank you, Jose Rocha Customer Experience Manager Manly Honda 707 535 1163 - jrocha@manlyauto.com

June 06, 2026

Dealership Rating
Employee Rating

Jay was great, friendly and efficient. My repair was done incorrectly necessitating a return trip which was really inconvenient. More

by ELLIEMUELRATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Manly Honda responded

Thank you for being our customer and for sharing feedback - it means a lot. Until next time. Your Manly Honda Team!

May 22, 2026

Dealership Rating
Employee Rating

It was a little rocky at first because the app updates failed. Jay persevered and helped me with a loaner car and I picked up my car the next day with the updates complete. Jays assistance turned my exper More

by smeyer1952
Recommend Dealer
Yes

Other Employees Tagged: Jay Emery

May 26, 2026

Manly Honda responded

Hi, Thank you for sharing your feedback. We appreciate and value your feedback and business. Your Manly Honda Team.

May 21, 2026

Dealership Rating
Employee Rating

Great customer service Quick and easy I waited in the waiting room Amazing work Excellent More

by SWEETSWEETPEACH127
Recommend Dealer
Yes

Other Employees Tagged: Jay Emery

May 26, 2026

Manly Honda responded

Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family. Your input is important to us, and we look forward to continuing to serve you. Your Manly Honda Team

May 13, 2026

Dealership Rating
Employee Rating

Manly understands the meaning of customer service, and they excel in all aspects customer care. More

by RICH98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

Manly Honda responded

Thank you for the feedback! We appreciate your business and are glad to have you as a customer. Your Manly Honda Team

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