Jay Fernandez | Page 3

This Dealership is the Best. They have the best Customer Service. And they know how to treat there customers, I never have an issue with the Staff there, and the Service comes ou They have the best Customer Service. And they know how to treat there customers, I never have an issue with the Staff there, and the Service comes out Perfectly. More

by Hemi2021 Verified Customer Verified Customer

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This group is attentive to details, commicate well & push for excellence in customer service. Nick McAnderson & Jay demostrate these attributes very well. for excellence in customer service. Nick McAnderson & Jay demostrate these attributes very well. More

by mlebanks89 Verified Customer Verified Customer

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Excellent service, always taken care of. Best arrigo location, I go out of the way just to come here. Best arrigo location, I go out of the way just to come here. More

by HALEY.BRYANT16 Verified Customer Verified Customer

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The team at Arrigo provided a very pleasant experience. Very competitive pricing for a set of four tires mounted and balanced . Ashley was always kind and communicated well as to status and delivery ti Very competitive pricing for a set of four tires mounted and balanced . Ashley was always kind and communicated well as to status and delivery times . Very satisfied 👍 More

by davidjmontalvo-email Verified Customer Verified Customer

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I recently had a disappointing experience at Arrigo Sawgrass. On Monday, January 22, I brought in my 2018 Challenger for a routine checkup due to an oil leak. The service advisor inspected the vehicle Sawgrass. On Monday, January 22, I brought in my 2018 Challenger for a routine checkup due to an oil leak. The service advisor inspected the vehicle and, despite assuring me there was no leak, recommended attention to the front caliper and rotors. I received a call on Saturday, stating that my car was ready for pickup. However, upon settling the bill and picking up my vehicle, I was shocked to find a substantial scratch on the center console—a blemish that was undeniably absent when I initially left my car with the service team. Despite immediately bringing this to the attention of my service advisor, the team seems reluctant to acknowledge the damage. In an attempt to address the issue, I spoke with the service manager, Mr. Jay Fernandez, who, unfortunately, dismissed my concerns, implying that the scratch was pre-existing and questioning my honesty. I want to emphasize that the scratch was not present when I entrusted my car to Arrigo Sawgrass. This experience has been a tremendous disappointment, and I am disheartened by the lack of accountability and professionalism displayed by the team. While I understand that mistakes can happen, the refusal to acknowledge and rectify the situation is both disturbing and unacceptable. As a loyal customer, I had expected a higher standard of service from Arrigo Sawgrass. I hope the management takes immediate action to investigate this matter thoroughly and address the concerns raised. Restoring accountability and professionalism would undoubtedly enhance the overall customer experience. More

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Great Service. .Installed Power Running Boards on om Ram 1500. .everthing was done perfectly and quickly. .Installed Power Running Boards on om Ram 1500. .everthing was done perfectly and quickly. More

by jimmccarthy3 Verified Customer Verified Customer

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Always a great experience working with Andy. Makes the repair process less stressful. Thanks Andy Makes the repair process less stressful. Thanks Andy More

by Spacecowboy Verified Customer Verified Customer

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Great customer service. Very helpful and informative, easy to deal with. Ruddy and Jay deserve accolades. Very helpful and informative, easy to deal with. Ruddy and Jay deserve accolades. More

by mizar61 Verified Customer Verified Customer

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Had to get a new service advisor since my prior one left, Rudy was great. Rudy was great. More

by mm.mack14 Verified Customer Verified Customer

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The service rep Richardson and sevice manager Alix are great and very responsive .Kept me up to date on everything that was being done. great and very responsive .Kept me up to date on everything that was being done. More

by rbccont Verified Customer Verified Customer

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