Jeanna Rice

Best salesman on golf road! I shopped at every dealership I could find and Bill was by far the most friendly and accommodating salesman I had the pleasure of working with. What I shopped at every dealership I could find and Bill was by far the most friendly and accommodating salesman I had the pleasure of working with. What I liked best about my experience was that he was extremely knowledgeable and didn’t push just to make a sale. He actually tried to help me find the best car for my family. More

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Fast and efficient service that was done with great communication. They even offered to clean my car and drop me off at my work office communication. They even offered to clean my car and drop me off at my work office More

by Kltownsend05 Verified Customer Verified Customer

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It was a fear experience! We had the pleasure of working with Bill, he was very very helpful! He very knowledgeable about the Kia, and helped us and guide us along the way 10 We had the pleasure of working with Bill, he was very very helpful! He very knowledgeable about the Kia, and helped us and guide us along the way 10 out of 10 would recommend. More

by NOAH.RAFAEL29 Verified Customer Verified Customer

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Manager (Phil P) and staff (Isaac B) are unprofessional and rude. I took my kia to have the automatic power door fix and an issue with on of my seat belt. After I had left my van, the service guy Isaac cal and rude. I took my kia to have the automatic power door fix and an issue with on of my seat belt. After I had left my van, the service guy Isaac called me and told me that the seat beat repair was not cover through the warranty and If i wanted it fix, Ill have to pay 1,200 something. I told him," that we only wanted the power door fix and that was all. He told me that, he will still have to charge me for the diagnostic fee of $165. Which he never told me about. I told him, you never told me there was a diagnostic fee. He stated that he told me about a diagnostic fee for the seat belt. When I denied he told, he told me he did and that I'm doing the same thing that other customers do when they find out how much the diagnostic fee is. By that time I was already mad due to the fact that he wanted me to pay for something that I was not aware of. I asked to speak with the manager. The manager called me. As I'm explaining what happens, he interupts me and says, " If you wouldn't of agreed on the diagnostic fee then we wouldn't of service your car." He basically said I was lying. Well that didn't help the situation at all. I told him that he didnt even let me finish telling him everything and that he interrupted me. Phil said I didnt interupt up. Me: yes you did. Phil: (sarcasticly) says. okay Ms. so no one is allow to talk, only you can talk. Lets let Ms. talk until she is finish. You been talking for 10 mins. Me: I haven't been on the phone with you for 10 mins. By this time I had enough. Things really fired up after that. I finally asked to speak with a supervisor and he said, " there was no one higher than him. He was the manager. Okay tell me who you want to speak with." Me: Not you someone higher than you. I told him to give me corporates number. Which he did. I called kia affairs line. I put in a complaint. I ask the person from the affair line to help me out, with who I can speak to about the inccident. She advised me to called Kia Service and ask to speak with the general manager or the owner. I called and the reception and she forward my call to the general manager's (Ricky P) VM. I left a message and of course he never returned my call. Well the following day, I went to pick up my van. The service guy that help me out was sarcastic. I had his pen and my keys in one hand. He told me with a smirk and sacastic, " can have my pen back? I know its a nice pen and all." Me: I'm going to steal your pen. I had me keys in the same hand(right) and I was just grabbing them with my left." He just continuing smirk. I left. I always have problem with this service dealer. This is not the first time. My advise go somewhere else. The service dealer in Palatine is so much better. More

by jsacosta2460 Verified Customer Verified Customer

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Best Kia dealership within the Chicagoland area! Phenomenal! Highly recommend for first time buyers or anyone who’s getting their car serviced. Phenomenal! Highly recommend for first time buyers or anyone who’s getting their car serviced. More

by cari Verified Customer Verified Customer

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Bob Rohrrrrrman's Kia on 1100 E Golf Rd in Schaumburg is AWESOME. I found an amazing 2022 Kia Soul and got a spectacular deal on it too. The place was clean and the staff were great. If you're looking to bu AWESOME. I found an amazing 2022 Kia Soul and got a spectacular deal on it too. The place was clean and the staff were great. If you're looking to buy a Kia I'd recommend visiting Bob Rohrman More

by MESSIAJESUSLORD Verified Customer Verified Customer

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Terrific experience, extremely friendly staff, brought my car and got it back at the time they promised. My car was washed and cleaned inside, it looks brand new again. Fil the service manager is the best in car and got it back at the time they promised. My car was washed and cleaned inside, it looks brand new again. Fil the service manager is the best in the business. More

by Breitboy Verified Customer Verified Customer

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