Jed Kuefler

Clean space and friendly staff. Mitch and his tech crew are very knowledgeable when it comes to getting things done. Having a loaner available for me while getting the work done is Mitch and his tech crew are very knowledgeable when it comes to getting things done. Having a loaner available for me while getting the work done is a plus too! More

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great service every time i go there to get my car worked on- have also bought another one there-im on my third mini! on- have also bought another one there-im on my third mini! More

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Having my first service at Bill Jacobs Mini. Fantastic experience so far! Mitch and Malek were extremely helpful, knowledgeable and courteous! They even showed me under the hood AND underneath t Fantastic experience so far! Mitch and Malek were extremely helpful, knowledgeable and courteous! They even showed me under the hood AND underneath the car! More

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The Worst! Terrible experience leasing the car that took 6 hours for finance. Even worse turning it back in. They emailed me the wrong disposition fee without i Terrible experience leasing the car that took 6 hours for finance. Even worse turning it back in. They emailed me the wrong disposition fee without including the tax and turned me into the credit agency for $24.50 tax bill they forgot to charge me. Go anywhere else. More

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I had a great experience with Ali and Jed at Bill Jacob’s Mini , I’m delighted with my Mini Cooper S and would hesitate to recommend the dealership. Mini , I’m delighted with my Mini Cooper S and would hesitate to recommend the dealership. More

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Great customer service from the start until the end of the process. Ali and Jed made sure to look at all available options for me. Very responsive and friendly. Would recommend Bill Jacobs Mini to anyone the process. Ali and Jed made sure to look at all available options for me. Very responsive and friendly. Would recommend Bill Jacobs Mini to anyone looking for a mini or a new car in general. More

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This a great dealership. Everyone is super friendly and Ali and Jed helped make car shopping a great experience! Everyone is super friendly and Ali and Jed helped make car shopping a great experience! More

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Jed was super nice and helpful! Just got my 2nd mini from the dealership and he made the whole process really easy and stress-free. Thank you! Just got my 2nd mini from the dealership and he made the whole process really easy and stress-free. Thank you! More

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Why would anyone drive from Charlotte, North Carolina to Naperville, Illinois to purchase a vehicle: Because of the incredible service the Bill Jacobs family of dealerships provides their customers. As a Naperville, Illinois to purchase a vehicle: Because of the incredible service the Bill Jacobs family of dealerships provides their customers. As a former auto salesman for over 30 years, and Salesman of the Year multiple times at three different dealerships, I know what exemplary service looks and feels like, and it’s what I hold others to. I moved from Chicago in late 2019, and I didn’t get the service I was looking for at a very well-known dealer in Charlotte that sells Minis, the vehicle I was looking to purchase. I am still waiting for a call from my salesperson, or a text or email, thanking me for my purchase of a car from them late in 2020. They never reached out to thank me, or ask how my car was doing, or to wish me a happy birthday or on my car’s anniversary. Knowing that, I wasn’t surprised how I was taken care of when my lease was up and I wanted to order a 2024 Mini convertible from them. Explaining to the manager I was in the car business for a long time and what I was hoping for, I was treated like someone walking in off the street that didn’t know a car from an airplane. They were trying to take me to the cleaners, and I could tell they didn’t care about earning my business, and I heard much of the same from people I know in Charlotte about this particular dealer. They have practically no competition and it shows. That’s where Bill Jacobs in Naperville comes in. I had a friend working at the BMW store, Bill Earnest, who I not only admired, but wished I was as good at in sales. He treats his customers like gold and knows the product as well as anyone I have ever met in the car business. I reached out to him about ordering a Mini. Unfortunately, he wasn’t able to help me because of being with BMW, but he reached out to the Mini manager and told him I was a good friend of his and asked him to take care of me. The manager reached out and said he would have a salesperson get in touch with me within the next day or two. That’s when I had the pleasure of speaking with Jed Kuefler. He had been selling Mini’s for a few years, but his professionalism was far ahead of his years in the business. I would say he was great to work with, but that wouldn’t be giving him the kudos he deserved. I talked to him about the build I wanted for my Mini convertible, and we talked back and forth a few times regarding the numbers and what I was looking for in terms of ordering it. I wasn’t even his customer yet when Jed texted me the day before my birthday and said he wanted to be the first person to wish me a happy birthday. (He was.) I got a birthday wish from him before I was even an official customer and never received any contact from my previous salesperson. Long story short, Jed made the numbers work for me because he listened, and that’s so important for a salesperson. He got me exactly where I wanted to be, and I knew I was in good hands with the order, as he also accommodated me regarding when I wanted to pick the vehicle up since I didn’t want to drive to Chicago in January or February. In the meantime, I also received an email from Mike Adler, the general manager of the dealership. I had never met him, yet he reached out to make sure the manager and salesperson took good care of me and if I needed anything, to reach out to him and he would be there for me. Now, that’s customer service. Jed let me know my Mini had arrived, and I let him know when I would come to pick it up. Bill introduced me to Jed, since I never met him before and helped make sure everything went smoothly. Of course, with Jed at the helm, everything was wonderful, from the look of my new Mini, to everything that was supposed to be there being there, and he’s the nicest guy and a true professional wise beyond his years. He went over everything in the vehicle, and set up some things I asked him to for me. I was amazed at how great he was, and I already knew how fantastic a salesman Bill Earnes More

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Mitchell Shefveland continues to be responsive and so helpful to make sure the experience is perfect. This is the best service department of any dealership I ever received service from in my lifetime. Th helpful to make sure the experience is perfect. This is the best service department of any dealership I ever received service from in my lifetime. The service of picking up my vehicle from my home and providing a loaner is worth always purchasing a vehicle from Bill Jacob. I own an Audi but will consider a BMW for my next new car due to this dealership. More

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