Jeff Burnett

I had one of the most disappointing car buying experiences I’ve ever dealt with, and I would strongly caution any out-of-town buyer to think twice before doing business with this dealership. Th experiences I’ve ever dealt with, and I would strongly caution any out-of-town buyer to think twice before doing business with this dealership. The sales process itself felt polished at first, but that quickly changed the moment the transaction was complete. What should have been an exciting purchase turned into frustration almost immediately. Within days of receiving the vehicle, serious issues surfaced that should have never made it past inspection. Instead of stepping up and taking ownership, the dealership’s response was minimal, dismissive, and frankly unacceptable for a luxury brand experience. What stands out the most is the complete drop-off in support after the sale. Once they had the deal closed, the urgency, communication, and willingness to help disappeared. There was no real effort to make things right, no sense of accountability, and no urgency to resolve the situation in a way that matched the level of investment made. If you are buying locally, you might have more leverage. But if you are purchasing from out of town, you are taking on significant risk. Based on my experience, once you leave with the vehicle, you are largely on your own. Don’t just take my word for it. Go read the BBB reviews, especially from other out-of-town buyers. There is a clear pattern of similar experiences, particularly around post-sale support and how issues are handled once the paperwork is signed. What should have been a great experience quickly turned into regret. The lack of effort, lack of ownership, and lack of follow-through completely soured what was supposed to be an exciting purchase. I would not recommend this dealership, especially if you are not local. More

by tlsmithjr Verified Customer Verified Customer

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I drove one, liked the ride but I wanted to explore more vehicles to make sure I knew what I wanted. Well, I circled back around to Genesis! I’m thankful I was able to get a ceres blue one and bran new at t vehicles to make sure I knew what I wanted. Well, I circled back around to Genesis! I’m thankful I was able to get a ceres blue one and bran new at that! I don’t see many of those. Malachi is a great young man. He saw me walking up to the door the first time, got off his cell phone and ask if he could help me. Now that’s a professional young man and it was his first day! He was wonderful to work with and very accommodating. I look forward to dealing with him the next few years. More

by bjritter Verified Customer Verified Customer

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The entire staff were very understanding, helpful and easy to work with. Sales and finance did an outstanding job! easy to work with. Sales and finance did an outstanding job! More

by rboisvert Verified Customer Verified Customer

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All three made the entire buying process very smooth and hassle-free. Would definitely buy from them again. hassle-free. Would definitely buy from them again. More

by jarrod.wise Verified Customer Verified Customer

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Great team who supported or buying process professionally and didn’t badger us. This is our second car with this team. Great group with an honest approach to helping customers. and didn’t badger us. This is our second car with this team. Great group with an honest approach to helping customers. More

by WGMOKC Verified Customer Verified Customer

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We really enjoyed our car shopping experience. Raquel was amazing and the best salesman we’ve dealt with after weeks of looking at different dealerships! She was very knowledgable when it came to Raquel was amazing and the best salesman we’ve dealt with after weeks of looking at different dealerships! She was very knowledgable when it came to all the little details about each specific car. She was very patient and supportive with me as well. She even made shopping on a cold chilly day bearable. She was a big reason on why I decided to go with Genesis! Ask for Raquel if you get the chance!!! More

by nikki nguyen brown Verified Customer Verified Customer

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My wife thought Rajip Kaliraj was very knowledgeable and helpful, which was important to me. helpful, which was important to me. More

by cwb_acctg Verified Customer Verified Customer

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BUYER BEWARE - Paperwork wrong on 4 occasions, cash back on trade in that was $23K + was not delivered for 5 months, paperwork, title was also not delivered for 5 months. Promise resolution on several occas on trade in that was $23K + was not delivered for 5 months, paperwork, title was also not delivered for 5 months. Promise resolution on several occasions. In 45 years of owning a car this was the absolute worst experience while spending $150K on 2 vehicles. GM (LUKE) refused to meet me, Sale Manager (Matt) promised everything and never followed thru, Ben Elliot (?) tired to fix things on their behalf to cover their gross negligence instead of trying to make a customer happy. Nothing against the Genesis Brand. However, this dealership forgot the the #1 in doing business.... Be honest, deliver what you promise and take care of your customer. Genesis LOST a frequent buying customer based on the experience. More

by brian_jamison Verified Customer Verified Customer

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Extremely Disorganized Experience – Buyer Beware The Genesis vehicle itself is excellent. Unfortunately, my experience with Genesis of Edmond was one of the most frustrating dealership transactions I ha Genesis vehicle itself is excellent. Unfortunately, my experience with Genesis of Edmond was one of the most frustrating dealership transactions I have ever had. Major issues included: • Being required to return to the dealership FOUR separate times to complete paperwork that should have been handled correctly the first time. • Delays and confusion surrounding my trade-in funds, despite repeated assurances that payment was being processed. • Receiving calls stating I had late payments — without ever being provided an account number, lender information, invoice, or instructions on where to send payments. • Hours spent attempting to get clear answers and resolution, with little proactive follow-up from the dealership. Being told you are late on payments when you were never given account information is unacceptable. The lack of organization and communication created unnecessary stress and financial confusion. The vehicle itself deserves praise. The dealership’s administrative handling does not. If you choose to purchase from Genesis of Edmond, confirm all lender details, trade-in documentation, and payment instructions before leaving the dealership. Buyers should expect professionalism and accountability — especially at a luxury price point. More

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