Jeff Dahlin | Page 3

Best dealership in Rochester My family has purchased and leased several vehicles from the Patrick dealership. My daughter has driven from Virgina twice to lease a vehicle from the My family has purchased and leased several vehicles from the Patrick dealership. My daughter has driven from Virgina twice to lease a vehicle from them because they are the best. From sales to service you won't find a better dealer. Plan on and looking forward to doing business with them in the future. More

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Being a Customer I feel like a customer at this dealership, not a number, not a buyer but a customer who deserves and gets professional and courteous treatment. I feel like a customer at this dealership, not a number, not a buyer but a customer who deserves and gets professional and courteous treatment. More

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I was greeted with respect and friendliness by all of the staff that I had interacted with from the time of my initial phone call to them, through every step of the process, at the time of sale, at delivery, staff that I had interacted with from the time of my initial phone call to them, through every step of the process, at the time of sale, at delivery, and even after the sale was complete. Your dealer rating is based on a scale of I to 5 and if I could have, I would have rated Patrick Buick-GMC higher than I did. I will definitely recommend this dealership to all of my family and friends. THE ADDITIONAL paragraph below is my experience with this dealership after delivery of the vehicle to me. After delivery of the vehicle, I had a problem with the rear hatch door. I called them and scheduled a return date to let the service dept. check it out. They found the problem, installed replacement parts at no cost to me. I am as pleased with the experience with the service dept., as I was with the sales dept. No other dealership that I have visited in the past has ever shown me the level of professionalism that I saw at Patrick Buick-GMC. More

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I came in for an oil, lube and filter service. I also explained to Jeff that I was getting a false air pressure reading on my left front tire. He said don't worry about we'll take care of it for you, whi explained to Jeff that I was getting a false air pressure reading on my left front tire. He said don't worry about we'll take care of it for you, while we are doing the normal service. Sure enough when he came back, he said that he had all of the wheels re-calibrated and now giving correct reading. I'd like to thank Jeff for putting me at ease right away and I was out in a very short time. More

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The last service visit I had was for an oil change and a rubbing sound that was very annoying.The service writer,steve noted the issue for the tech.they also check the liftgate as I thought it was locking t rubbing sound that was very annoying.The service writer,steve noted the issue for the tech.they also check the liftgate as I thought it was locking too hard.They informed me that the liftgate was operating properly. they also took care of the rubbing sound as a clip was broken and was rubbing to make the noise.when I arrived I was immediately greeted by steve and had the order written.As always he (and everyone else)was polite, friendly and courteous.I enjoy taking my car to Patrick because of the great service and speaking with the employees. More

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One of the heat shields was loose....rattling and banging - I called, Jeff told me to bring it in the next morning and they would get me in and out.....and they did:) I bought my Vibe from Patrick in 2004 - I called, Jeff told me to bring it in the next morning and they would get me in and out.....and they did:) I bought my Vibe from Patrick in 2004 (new) I have always brought my car to Patrick for service, preventive service, and NYS inspections with the exception of a few oil changes Patrick Service is the only place that has done work on my car. They have always been honest with me on what they did and I never ever had to question their ethics as the Service Advisors and the Technical Mechanics are the 'Best'. Thank you Patrick Service Dept. More

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Hello I purchased a vehicle form Patrick GMC Buick, Hello I purchased a vehicle form Patrick GMC Buick, that developed problems within a day or two of the purchase. I am not happy with this turn Hello I purchased a vehicle form Patrick GMC Buick, that developed problems within a day or two of the purchase. I am not happy with this turn of events, but Patrick with very little persuasion has been working diligently to rectify this problem. At this very moment the vehicle is sitting on a rack in the shop with the Transmission out and I have been given a rental. This is the second time that a rental was offered - and at Patrick's expense - it is appreciated. They are trying to make things right - and that is what is important. I am not happy with this turn of events and the trips that I have had to make over to the dealer but it is what is is. They have not abandoned me. They are working on a problem with no vehicle error codes and fixing it old fashioned way. My hat is off to them at present. Stay tuned folks for the next episode in this saga, (more to come) and a happy conclusion - hopefully. Paladon More

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I own an 2007 Sierra and it has always a pleasure to schedule service with this group. Everyone is very friendly, helpful, knowledgeable, and they always try to help me find the most affordable way to schedule service with this group. Everyone is very friendly, helpful, knowledgeable, and they always try to help me find the most affordable way to achieve my service needs. Prices are competitive. More

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A plus dealership, Jeff and Mario are very professional and really care for their customers. I have purchased my vehicles from bob Johnson in the past. Since I bought 2 vehicles at Patrick I thought I woul and really care for their customers. I have purchased my vehicles from bob Johnson in the past. Since I bought 2 vehicles at Patrick I thought I would have bob Johnson service them since they are closer to my house, what a mistake, cannot compare service. Will never go to them again. Thanks Jeff and Mario a plus to both. More

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I am always very pleased with the staff of the Service Department at Patrick. They are efficient, friendly and knowledgeable. We own three vehicles and have them all serviced at Patrick, even though one Department at Patrick. They are efficient, friendly and knowledgeable. We own three vehicles and have them all serviced at Patrick, even though one is a GMC and two are Chevys. I, a female, am always the person who waits for the vehicles or drops them off and takes the shuttle, and I never feel that I am treated differently since I am a woman. This is very important to me and was different at another service place. I highly recommend Patrick's service and sales. More

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