Jeff Huang
Jeff Huang at Honolulu Buick GMC
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Jeff Huang | Page 11

Service Advisor

Honolulu Buick GMC

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.4
121 Reviews

Old fashion, raised by my grandparents. Taught to be straight forward and take people concern seriously. Their life can be effected by my judgement and recommendations. If you want someone to give you straight forward answer without sugarcoating it. I am the person you talk to.

Dealership Experience

6 yrs, 7 mos

Industry Experience

29 yrs, 10 mos

Specialties & Trainings

Getting things DONE.

4.4

121 Reviews

Write a Review

121 Reviews of Jeff Huang

December 18, 2021

Dealership Rating
Employee Rating

I would not recommend dealer to friend or family. Currently having issues with purchased truck. More

by APOLINAR.PICHARDO
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kalai Mukawa, Theresa Karas

Dec 23, 2021

Honolulu Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

Dec 28, 2021

APOLINAR.PICHARDO responded

Mr. Chilcoat, I would greatly appreciate a call so we can resolve this. It is very unfair that I purchase a new truck and have had it for a bit less then a month and been dealing with steering problems for 3 weeks now. Not to mention that since since I already purchased the truck, it is not a priority of your dealership to get it in to see what the problem is. It has already been in and within 30 minutes apparently the problem was corrected . Not even 20 minutes after I left it began having the issues again. Please feel free to contact me at anytime (915)790-8103 or apolinar.pichardo@yahoo.com. I have all the time in the world to get this problem taken care off.

December 13, 2021

Dealership Rating
Employee Rating

Amazing customer service with the Aloha spirit. Always explaining & informing you on your services details. More

by DEVOR24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Dec 13, 2021

Honolulu Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our service team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 04, 2021

Dealership Rating
Employee Rating

Receptionist was informed that my vehicle was blocked in and she was conversing with another employee in the parking lot after I told her I was in a rush. Moments later, I received a call from the service More

by Geri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Nov 21, 2021

Honolulu Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 03, 2021

Dealership Rating
Employee Rating

Alan and his crew never fail to perform in a professional and timely manner for me. I manage a fleet of multiple vehicles and they handle everything I need. More

by PCUNNINGHAM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Ahlo , Samantha Earl, Alan Edwards, Irene Nicholson

Nov 04, 2021

Honolulu Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honolulu Buick GMC . Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 12, 2021

Dealership Rating
Employee Rating

Service shop definitely needs an update in the near future. Service team is awesome. 10/10! More

by AKAPELIELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Ahlo, Herman Teves, Jr. , Irene Nicholson, Jon Palting, Jeff Williams

Oct 13, 2021

Honolulu Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 06, 2021

Dealership Rating
Employee Rating

Service had great communication and the repair was as expected. Jeff was very helpful and made getting service easy. Thank you! More

by EJOSEPH2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 07, 2021

Honolulu Buick GMC responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . Jeff and our team appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 27, 2021

Dealership Rating
Employee Rating

Customer service at this dealership by far has been the lowest I have ever experienced in a car purchase. The transparency and communication level is not thorough and had I not been persistent I wouldn’t h More

by CHEFJLS
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kalai Mukawa , Jon Palting, Nick

Oct 14, 2021

Honolulu Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 20, 2021

Dealership Rating
Employee Rating

Really great overall experience. Service was performed promptly at a very satisfactory price. My Service Advisor was polite and attentive. Can’t wait to come back at 15,000 miles. More

by JNJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Sep 21, 2021

Honolulu Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC , we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 07, 2021

Dealership Rating
Employee Rating

Great staff, John was an excellent salesman, Kalai was able to work an amazing deal for me in finance. He got me approved quickly with a great percentage rate and payments. He is awesome to work with and More

by JGCUSTOMS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kalai Mukawa, Theresa Karas , Jon Palting

Sep 07, 2021

Honolulu Buick GMC responded

Thank you for choosing Honolulu Buick GMC, your feedback and rating mean a lot to us. We're glad Jon was able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

August 31, 2021

Dealership Rating
Employee Rating

Dealership was excellent. Great customer service. My vehicle was completed in a timely manner. I was able to get dropped off home and picked back up in a Timely matter as well. Thanks everyone! More

by smaxwellafb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Sep 01, 2021

Honolulu Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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