Great service and on time results.
Everyone was helpful and Knowledgeable from the counter guy to the service personnel
Everyone was helpful and Knowledgeable from the counter guy to the service personnel
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by LPTE967
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ashley Iwasaki, Irene Nicholson
Jul 14, 2023 -
Honolulu Buick GMC responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
The service writers were super friendly and helpful.
The car was washed after my appointment big thanks
The car was washed after my appointment big thanks
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by sdavis
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ashley Iwasaki, Irene Nicholson
Jul 16, 2023 -
Honolulu Buick GMC responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC !
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
Their service was outstanding from the dealership to
their service department. I would definitely recommend Cadillac to anyone.
their service department. I would definitely recommend Cadillac to anyone.
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by LEECALVI
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Irene Nicholson
Jul 13, 2023 -
Honolulu Buick GMC responded
Thank you for taking the time to leave our service department a five-star rating. We're glad to hear we delivered such a great experience! We look forward to serving you for years to come.
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
It is difficult to know what to believe when dealing with
Honolulu Cadillac GMC.
I was sold a car with an expired safety inspection. Also, when I added the car to the car App, it showed that the car wa
Honolulu Cadillac GMC.
I was sold a car with an expired safety inspection. Also, when I added the car to the car App, it showed that the car was due several services. After much back and forth, I was asked to bring the car in for service. The service notices were all reset, but I don’t really know if the services were actually performed.
For example, one of the services cleared was a safety inspection. But I know it was not performed. I was initially told that it couldn’t be performed until the car was transferred into my name. Then a few weeks later, I was called to schedule a safety inspection appointment because Honolulu Cadillac GMC could not transfer the car without it. I was told the service would only take about 30 minutes. It took 90 minutes. I believe this was because they scheduled the service, but had no one available to do it. Very frustrating.
Since COVID, I have had considerable difficulty getting service appointments. This was a key reason that led me to trade in my Cadillac after it developed a transmission problem. My inability to get an appointment led to my problem being out of warranty. And I wasn’t sure if the transmission repair would be well.
So, no I wouldn’t recommend Honolulu Cadillac GMC.
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by FREDERICK.SMITH
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2023 -
Honolulu Buick GMC responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
I bought three cars from them and extremely happy with
their customer service. Take all my vehicles there to be serviced and it’s always top-notch. Everyone on the Island should be headed over there for t
their customer service. Take all my vehicles there to be serviced and it’s always top-notch. Everyone on the Island should be headed over there for there new cars and wonderful service.
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by Toddkk59
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2023 -
Honolulu Buick GMC responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
The dealership accommodated we when I needed it and went
above and beyond for my service.
above and beyond for my service.
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by JAMIEMANZOEILLO
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2023 -
Honolulu Buick GMC responded
Jamie, Thank you so much for your kind words for Jeff, and for taking the time to leave us this wonderful feedback!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
I loved my experience I had at Lithia!
Everyone was so helpful and very attentive:)
Everyone was so helpful and very attentive:)
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by Beatriz
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Luis Diaz
Jun 01, 2023 -
Honolulu Buick GMC responded
Thank you so much for your excellent review, Beatriz! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
Service has definitely improved since I was there last.
I give everyone 5 stars & 2 thumbs up🤙🏼
I give everyone 5 stars & 2 thumbs up🤙🏼
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by lwimberly
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Javier & the other new guy ( sorry)!
May 30, 2023 -
Honolulu Buick GMC responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC, we look forward to having you as a valued customer for many years to come!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
I always believe them when I turn
in my cat to do wrong
such as change oil safety inspection
rotate tires check water fluid and
violence system
such as change oil safety inspection
rotate tires check water fluid and
violence system
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by Puau. Tufue
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2023 -
Honolulu Buick GMC responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
Swift and communicative during service.
Convenient Lyft option if needed. I would definitely use them again
Convenient Lyft option if needed. I would definitely use them again
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by MARECHMAI
Verified Customer
Verified Customer
May 17, 2023 -
Honolulu Buick GMC responded
Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
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6 yrs, 7 mos
Getting things DONE. 
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