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Jeff Ramsey
Jeff Ramsey at Ourisman Honda of Laurel
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Jeff Ramsey | Page 2

Variable Operations Director

Ourisman Honda of Laurel

3371 Fort Meade Rd
Laurel, MD 20724

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4.7
16 Reviews
4.7

16 Reviews

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16 Reviews of Jeff Ramsey

June 16, 2023

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Employee Rating

Mechanic’s work seems fine but the front service reception is a group of guys who are unprofessional. Everything they say is a diversion. Nothing is true. They say they will call, no call. They say More

by Mlc1214
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kris and all his laughing friends

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Jun 16, 2023

Ourisman Honda of Laurel responded

I'm sorry to hear about your negative experience with the front service reception at the mechanic's shop. Unprofessional staff is not who we are. Please contact my service manager Bill Lavin at blavin@ourismancars.com to give us a chance to fix this issue for you. Thank you.

Jun 16, 2023

Mlc1214 responded

To fix your issue is to train your staff on proper customer service. Stop the boys club vibe of the reception area. Improve your process for contacting customers when you’re servicing their car by actually contacting them. Believe the contact information on the drop off envelope and not assume your computer data is more accurate. Stop saying you called or emailed or whatever when you know you haven’t. Very frustrating. Our phones track everything so stop lying. This is all I have to say on this subject. Hope you make improvements for your remaining customers.

June 02, 2023

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The service advisors at this location were great in providing excellent customer service updates on the status of the car and good work as well. More

by ina
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Recommend Dealer
Yes
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Jun 05, 2023

Ourisman Honda of Laurel responded

Ina, thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive service experience with us at Ourisman Honda of Laurel. We'll be sure to pass your kind words on to our team. If you or your vehicle needs anything, we're here anytime! Have a wonderful day, and enjoy the rest of your week! :)

May 12, 2023

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Jason my service advisor was extremely helpful and knowledgeable. Love this dealership they are very fast yet thorough More

by Cajina1991
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil, Robert Chen , Abual Tabib, Jason

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May 12, 2023

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave a review! We appreciate your kind words for Jason and will be sure to pass your kind words on to him. We look forward to serving you again at Ourisman Honda of Laurel. If you need anything, you know where to find us! Have a great day, and drive safe!

May 02, 2023

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Employee Rating

It’s located in Laurel on route 198, right before entering Odenton. This location has Great staff and great people! More

by Mr. Mr.
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Recommend Dealer
Yes
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May 05, 2023

Ourisman Honda of Laurel responded

Thank you very much for your review! Excellent customer service is our top priority, and we're grateful it shows in our friendly and professional team members. We appreciate your business and look forward to serving you and your Honda in the future. If you need anything, we're here anytime. Take care!

April 26, 2023

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Employee Rating

Well organized and there is a good rapor among employees. Very efficient in auto maintenance. More

by BlueBird289
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil , Robert Chen

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Apr 28, 2023

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! Customer service is our top priority, and we're grateful you experienced that with our efficient and professional service team. We'll be sure to tell them to keep up the great work. If you have any questions, please don't hesitate to reach out! We're here anytime and happy to help. Hope to see you and your Honda back at Ourisman! Have a great day, and take care!

April 03, 2023

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OUR BUYING EXPERIENCE TODAY WAS GREAT —JIM POWELL SALESMAN WAS VERY PROFESSIONAL AND VERY KNOWLEDGEABLE—BEEN BUYING CARS FROM YOU ALL SINCE 1992 More

by Lawrence.boarman
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Mil , Robert Chen

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Apr 03, 2023

Ourisman Honda of Laurel responded

Thank you so much, Lawrence, for your review! We're thrilled to hear about your positive experience working with Jim at Ourisman Honda of Laurel. We'll be sure to pass your kind words on to him. Thank you for your continued loyalty to Ourisman since 1992--we're grateful for your support and are here if you need anything. Congratulations on the new Honda! Have a great rest of your Monday, and drive safe!

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