Jeff Rivi | Page 3

Did not do the worked asked. Tried to sell all other services. The shuttle guy was great. Service team less than helpful. Tried to sell all other services. The shuttle guy was great. Service team less than helpful. More

by KLEMSTA Verified Customer Verified Customer

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Tim keeps it real, doesn’t waste your time. He’s very knowledgeable and respectful. He’s very knowledgeable and respectful. More

by SANZAL41 Verified Customer Verified Customer

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Great. It was a great pleasure to work with a dedicated staff and knowledgeable team. It was a great pleasure to work with a dedicated staff and knowledgeable team. More

by WALKER2574 Verified Customer Verified Customer

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My experience was excellent & extremely pleasant definitely going to make this my trucks go to dealership. definitely going to make this my trucks go to dealership. More

by Frank Porter Verified Customer Verified Customer

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Excellent service, was in and out of there, everyone was friendly, attentive and created a great environment. friendly, attentive and created a great environment. More

by DRKEVINMCGINN Verified Customer Verified Customer

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Tim from mini keeps me well informed with a smile! He has always been very helpful each appt. He has always been very helpful each appt. More

by MOLLY.NOGALSKI Verified Customer Verified Customer

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My service writer was very helpful and understanding of waiting on insurance company got the job done well and fast appreciate you guys fixing my car Thankyou. waiting on insurance company got the job done well and fast appreciate you guys fixing my car Thankyou. More

by NUNUSTOWING Verified Customer Verified Customer

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Excellent quality work. Kept abreast of work progress and process explained clearly. Dealership is immaculately kept. Kept abreast of work progress and process explained clearly. Dealership is immaculately kept. More

by 549698LTL Verified Customer Verified Customer

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Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! More

by VERMA.MUNISH.0521 Verified Customer Verified Customer

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Came in for the overpriced Service B appt and also asked for the used car manager to look at our car for a potential early lease turn-in/buy back. I asked if it would be possible for a cheaper option for s for the used car manager to look at our car for a potential early lease turn-in/buy back. I asked if it would be possible for a cheaper option for service was available because worse case our lease is only till May 2024. They made every excuse that it would be better to do the Service B and so I said whatever just do it. They said doing it may help if we wanted a potential early lease turn-in/buy back. I left in the car they provided me and went home. I was called about 1:40pm letting me know the car was ready and that they suggest new tires. Hhmmm, seemed questionable as this car has less miles and is driven hardly ever compared to the GLE350 that I turned in early August & that vehicle did NOT need new tires hence more driving done in it. The guy said nothing. So, I went to get my car. I waited outside but no service door opened. So, I parked the car outside the service door, got out & went in to the garage. No one was around. The one guy that did walk through never acknowledged my presence. One of the guys finally walked in and was quick to hand me the bill and tell me to pay up front. I said, ummm what about the appraisal? The guy said “I thought he was coming up” (assuming he meant the used car manager). But no one ever came out. He guided me up to the front desk to pay. I brought out a computer and he said he had to enter it and reprint the bill. It took 10-15 mins; even the office lady looked his way a few times with the look like “where are you/what’s taking so long?” I paid the bill and then asked where the keys were. The guy said they were in the car, since it’s parked in the garage. I got to the car and opened up to get in. The car was a hot mess- no car wash/vacuuming out. I asked why not and he said the car wash is down because of repavement. There are other high end dealerships connected to this one and they “borrow” one from BMW, Audi, Maserati, etc? I once again asked about the appraisal and the guy says, “oh we took pictures and he will email you the appraisal.” Hhmmm…when did this change & why wasn’t I told this the other 3 times I asked? It was a very disappointing service and I felt like they could have cared less I was there! Not happy! More

by E_FREITAG75 Verified Customer Verified Customer

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