Jeff Schmidt | Page 3

It was frustrating at first but ended ok. Under "Rate People" I never met Management Dept. Jeff Schmidt Under "Rate People" I never met Management Dept. Jeff Schmidt More

by lillecat Verified Customer Verified Customer

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Welcoming entrance and warm greeting. appointment had been made and all were ready for our meeting. We had requested certain vehicles to see and they were available and explained. Financi appointment had been made and all were ready for our meeting. We had requested certain vehicles to see and they were available and explained. Financial negotiations took place,with clear explanation . Transaction took place in an orderly and clear manner, pressure was not present in our dealings. We felt fairly treated and warmly treated. This is our 3rd lease, following 2 purchases with Walter dealerships. We continue coming back because of the above information. Thanks. More

by wfmort15 Verified Customer Verified Customer

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I needed a factory recall done on our vehicle. It was easy to make an appointment, they had the part available and took care of it in a forthright and courteous manner. They have a reasonably comf It was easy to make an appointment, they had the part available and took care of it in a forthright and courteous manner. They have a reasonably comfortable waiting area with free coffee and popcorn. They accurately quoted the amount of time it would take them to complete the necessary repair. I would like to mention that on subsequent calls to the parts department, I was never able to reach a staff member directly and left several voicemails, which were never returned. More

by GCALEXANDER Verified Customer Verified Customer

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Usually, I give Walser five star ratings for your service. This last experience was a three star level of service because your technicians didn’t discuss a problem that could’ve been addressed during service. This last experience was a three star level of service because your technicians didn’t discuss a problem that could’ve been addressed during the time my wife was sitting in your waiting room. We had two headlights replaced, and when she read the technician notes afterward, Walser indicated that a blinker light was broken and needed to be replaced. Now, she will have to take more time to return to Walser and address that issue That could’ve been handled in the same visit And the same part of the car. Usually your team consults with us in those situations so it might just be an opportunity to improve employee training. John DeSmet More

by jrd46666 Verified Customer Verified Customer

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Great customer service working together with other coworkers to get the customers out at a timely manner highly recommend anyone one looking for a vehicle to stop by! coworkers to get the customers out at a timely manner highly recommend anyone one looking for a vehicle to stop by! More

by npvongsa Verified Customer Verified Customer

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We were well satisfied with our recent visit to your service department. All went well. service department. All went well. More

by a.yeske Verified Customer Verified Customer

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The service manager was extremely helpful. We are very impressed with the service we have received at Walser. We are very impressed with the service we have received at Walser. More

by ksn0 Verified Customer Verified Customer

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Great service experience, from friendly knowledge serve people to the time it took to complete the task, this service work was pain free! people to the time it took to complete the task, this service work was pain free! More

by backes Verified Customer Verified Customer

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Reliable professional always there when I need them. I appreciate having them in my neighborhood. I appreciate having them in my neighborhood. More

by DEENAJJAR Verified Customer Verified Customer

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They used to be great , they no longer are. The service manager doesn't return call or Emails. My truck has a tail gate problem. The service manager doesn't return call or Emails. My truck has a tail gate problem. More

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