Jeff Sustersic | Page 18

A respectful and professional experience. My experience at Lexus Metro was all around positive. It started with my phone conversation with Kevin where he was pleasant and helpful which led me My experience at Lexus Metro was all around positive. It started with my phone conversation with Kevin where he was pleasant and helpful which led me to go to the dealership and inquire more. It ended with a thorough explanation of the paperwork with David. I'm between was the very respectful and professional negotiations with Jeff. To culminate my total positive experience was the consistently pleasant, helpful, and informative sales agent Karen. She worked diligently with me even on her way off day. She was knowledgeable and efficient. Karen is a great person representing Lexus. More

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No Buyers Remorse I purchased my car in July. The sales staff at Metro Lexus catered to me the whole time I was there. Christian Miller was great to work with. A very I purchased my car in July. The sales staff at Metro Lexus catered to me the whole time I was there. Christian Miller was great to work with. A very classy establishment. I highly recommend their crew. Christian Miller, Desiree Payne and Jeff Sustersic. The JOY room really made my day. I have never experienced anything like that before. More

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Leased a vehicle for the first time! We had a wonderful experience at the Lexus Metro dealership (December 2017). Our sales associate was Christian Miller. He was very knowledgeable and p We had a wonderful experience at the Lexus Metro dealership (December 2017). Our sales associate was Christian Miller. He was very knowledgeable and patient as we asked a myriad of questions to figure out whether leasing or buying was the right choice for us. He was very thorough and honest in his explanation and he provided us with time and space to make a decision that we very happy and comfortable with. He also helped us find a vehicle that best fit our needs. Once we found that vehicle, he worked very hard with Jeff Sustersic to present us with a very good deal. Negotiating the best price/deal was surprisingly painless. After our negotiation, it was late in the day so we made an appointment to come in later that week to finish up the paperwork and to pick up our car. Later in the week, Christian Miller picked up one of us from home as the other came straight from work. We were very impressed with the great service offered by Christian Miller. We met with David Weaver (Finance Department) and we had another wonderful experience. David was very thorough, organized, and informative. He answered all of our questions and he was very efficient in helping us complete the paperwork process. He explained the optional Lexus protection plans offered in depth and allowed us to make a decision without pushing us into something that we did not want or need (we ended up choosing a protection plan that suited our needs). Before driving the car off the lot, one of the employees thoroughly went over all the features of the car and helped us set up Bluetooth, radio stations, memory seats/preferences, etc. We were impressed with how friendly everyone was at the Lexus Metro dealership. We were also impressed with their high quality service. Their friendliness and service made our car shopping/leasing experience a pleasant one. We would highly recommend the Lexus Metro dealership to anyone looking to buy or lease a luxury vehicle! More

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Loving Lexus My experience with Metro Lexus was hands down AWESOME. Terry Ramey is an IMPECCABLE Sales Associate. The LEXUS staff is outstanding!. Thank you fo My experience with Metro Lexus was hands down AWESOME. Terry Ramey is an IMPECCABLE Sales Associate. The LEXUS staff is outstanding!. Thank you for a Awesome experience Lexus! More

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Superb Customer Experience All of the employees at Metro Lexus made the purchase of my RX350 a wonderful experience. I am writing a positive review for each employee I interacte All of the employees at Metro Lexus made the purchase of my RX350 a wonderful experience. I am writing a positive review for each employee I interacted with on their website page. Rick Cortes is a very knowledgeable, down to earth, professional employee who went above and beyond to ensure I understood the features of my new RX350. He thoroughly explained and showed me the main features of my car and told me if I had any questions I could call him. The reason my review is titled "Superb Customer Experience" is, the following day I sent Rick a text to see if there was a way to display the number of miles I could drive until my gas tank was empty. Not only did he promptly respond, he created a how-to-video to show me the steps. That action alone is going well above, and beyond to provide 100% customer satisfaction! More

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Complete Satisfaction - Jerry and Connie B. Our car buying experience was great. Everybody at the dealership was very friendly and accommodating. They made us feel very special when they deliver Our car buying experience was great. Everybody at the dealership was very friendly and accommodating. They made us feel very special when they delivered the car at the dealership. Our salesperson, Victor Klimchuk was easy to work with. He made us feel very comfortable with no pressure to buy. It was our second car buying experience working with Victor and Jeff, the sales manager. Victor was very professional, conscientious, and thorough, and you can trust him. We will definitely return to Metro Lexus for our next car buying experience. We high recommend both Victor and Metro Lexus for your next Lexus. More

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