Jeffery Tolsma | Page 7

Don’t do it! I’ll start by saying thank you to Jeff T. for being the only truthful person and treating us like a customer. He was the last person we talked to ther I’ll start by saying thank you to Jeff T. for being the only truthful person and treating us like a customer. He was the last person we talked to there and is the only one I’m truly thankful for. Probably because he worked at that dealership before these people bought it. We bought a car before Christmas. We just got it resolved. Short story..it had a huge oil leak in my garage the day after bringing it home. This is after they fixed a leak the day we bought it! Took it back. Said they would fix it and a few other things wrong! Annoyed, but thought we were headed in the right direction. WRONG! When we picked it up the engine light was now on! Of course they knew I was coming after hours so there was no one to ask what the heck!? They called me and said it’s ready, parked it with the engine light on! Wasn’t on when I left it. Had a handful of problems they knew about and still sold it, but no engine light. I drove straight to MY MECHANIC and had it checked out. Next morning they called and said the battery was dead! Along with an estimated $6k with of things needing fixing. One was a possible timing chain replacement needed! They sold this car (and I have a text) saying we won’t sell a car that won’t run. That’s EXACTLY what happened! Literally! What happened to the used car check before it hits the lot? I know it’s used but it should start! End story..after I walked in the dealership 3 times and tons of calls. No one called me! I had to walk in and beg for help with my dead “new to me” car they sold. Jeff did the best he could. No owner would EVER meet with us. Resolution was that they would fix the car we bought. After they ran a check in it. Shouldn’t they have already done that? Although that didn’t seem helpful since they just had it for weeks and gave it back with the engine light on and things not fixed and not ever mentioned! Honesty guys! Best policy! Or they would take it back. Great! Not so much. We had to pick a car on the lot. Only car like ours, same options, was $5k more. Those were our only options. So basically. They sold us a broken car. Knew it! Tried to say they would save the day, take it back, but really they made us give them an upsale after screwing us over. We had to pay more or have a broken car (not so much faith in fixing it there). They’ll eat you alive there! And read reviews! Lots of dead batteries fresh after buying the car! Any local dealership will say a used car check should check the battery! Maybe not much checking going on here! Chevy-don’t put the automatic let’s talk and resolve that I see constantly. I called and asked for the owner 4 times. The sales person would ask my name, put me on hold saying yes he’s here, then come back with he’s busy. ALWAYS to busy for a customer apparently. You want to resolve this with me. Let me have my $5k that I lost having to buy a more expensive car after you knew you sold me a bad car. When I came in I was very specific with how much we could spend. We had to push our limits and are still nervous! That is the only thing that will resolve my issue with you. If you have any integrity you would have lowered this car down $5k and REALLY helped us out. All I heard was you couldn’t because YOU (the dealership) would lose money! More concerned for yourself and make $5k off of us. I had to rent a car while mine was at Chevy for weeks! I had it 8 days out of 5 weeks! It’s a shame your dealership doesn’t care for it’s customers. More

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Took great care of us! My car was in an accident and we needed to find a replacement vehicle. We had been looking at dealers in Whatcom and Skagit counties and we needed a My car was in an accident and we needed to find a replacement vehicle. We had been looking at dealers in Whatcom and Skagit counties and we needed a little help in getting financed due to some credit challenges. Jeff helped us find the right car and Chris got us approved for a loan that was a much better interest rate than we thought we would qualify for. They spent a great deal of time working hard to get this done and they never gave up until we were driving home in a terrific new car. These guys are the best! More

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New Buick Encore We live in Bellevue WA. We were just starting out to find a new small crossover to replace my wife's 2004 Olds Alero. Stopped at NW Chev Buick and w We live in Bellevue WA. We were just starting out to find a new small crossover to replace my wife's 2004 Olds Alero. Stopped at NW Chev Buick and we experienced a level of salesmanship that was excelent. Our Salesman Jeff Tolsma knows his product. We were impressed.I have been in the GM automotive industry for 40 years and have been out of the loop. Jeff place our minds at ease. This Encore is a joy to drive. Ray & Jackie Marsh Bellevue WA More

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Great service - Go to Jeff! Jeff Tolsma was a great guy, fast transaction & easy doing business. Would buy from these guys again!! Cool place, tons of good inventory they won't w Jeff Tolsma was a great guy, fast transaction & easy doing business. Would buy from these guys again!! Cool place, tons of good inventory they won't waste your time More

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Great Experience Buying a New Car My husband and I went to the Northwest Chevrolet Dealership to trade our Suburban for a new one. We are both very happy with the service we received a My husband and I went to the Northwest Chevrolet Dealership to trade our Suburban for a new one. We are both very happy with the service we received and the helpfulness of the people we worked with. Historically we had started to go outside Whatcom County for our vehicle purchases, because we felt that locally the prices were not competitive and the service was lacking. However, after this purchase we were both pleasantly surprised with the positive changes that are happening at Bellingham's Chevy dealership and will be sure to continue to support them with any future purchases and service appointments. More

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Great after service We were so happy with the way Jeffrey dealt with alignment problem a couple of days after we bought the car. Really didn't expect that kind of service We were so happy with the way Jeffrey dealt with alignment problem a couple of days after we bought the car. Really didn't expect that kind of service after the purchase. More

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