Jeffrey Henry

Very friendly people are working there. Even though they are super busy,the working stuff, even the managers will treat you warmly. Totally recommend Route 18 Chrysler. Even though they are super busy,the working stuff, even the managers will treat you warmly. Totally recommend Route 18 Chrysler. More

Report | Print

Below is my extreme dissatisfaction with the service experience I recently had at Route 18 Dodge regarding my Durango. I brought my vehicle in Monday 4/27 for routine maintenance and a check engine experience I recently had at Route 18 Dodge regarding my Durango. I brought my vehicle in Monday 4/27 for routine maintenance and a check engine light. I was told Jeff was not in, but was assured by the front desk woman that he would handle the service the following day(Tuesday 4/28). Mind you I already had an appointment set up for tuesday morning at 8:20am. When I followed up on Wednesday morning, Jeff informed me he was completely unaware of my vehicle or the requested work. Although he promised to expedite the process and follow up with me by noon, I received no communication. Following the authorization of work, my wife was told the vehicle would be ready Friday. I later found out this was not the case because parts needed to be ordered and technicians do not work weekends. We were promised the car Monday morning. Monday morning came and went . I finally received my vehicle back Tuesday morning. To make matters worse, the customer service during pickup was dismissive and unprofessional. There was no greeting or basic courtesy from the staff. Furthermore, I find the credit card surcharges on top of already high service prices to be unacceptable. I feel that these failures in communication and professional conduct stem from the leadership of the service manager, Chris Lardieri. The overall experience felt as though the dealership believes they were doing me a favor, rather than providing a paid service to a customer. I hope you take this feedback seriously to ensure other customers do not have this same experience but some how I feel it will fall on deaf ears. Fortunately, you have Jeff on your staff. He always tries to help out, even when his fellow service staff members have fallen short. I truly appreciated his dedication and effort. More

Report | Print

I brought my Jeep in for a sunroof leak and was told the issue was a clogged drain. However, my invoice states the drain tube was kinked and had to be resealed, which required pulling back carpet and perfor issue was a clogged drain. However, my invoice states the drain tube was kinked and had to be resealed, which required pulling back carpet and performing a more involved repair. I was charged over $500 for this, but a kinked drain tube sounds like a defect or routing issue rather than normal maintenance. I’m disappointed this was not submitted under warranty or at least discussed as a possibility. The repair itself seems to have fixed the issue, but I would have appreciated more transparency and an effort to advocate for warranty coverage. More

Report | Print

Also I would rate Michael Delise a five star, he has been very helpful. Thank you very helpful. Thank you More

by Cynthia Verified Customer Verified Customer

Report | Print

VERY BAD UNPROFESSIONAL EXPERIENCE JUST TO MAKE Couple EXTRA $ ruining dealership reputation, unethical practices, Always try to sell you something for 400$-500$. Charged us $97.19/- for just labor for oi EXTRA $ ruining dealership reputation, unethical practices, Always try to sell you something for 400$-500$. Charged us $97.19/- for just labor for oil change and separate charge for oil and filter i.e $47.75/-. I don't understand how this kind of people can see themselves in mirror they scamming right under the BIG BRAND . Back stabbing the brand who is feeding them. More

Report | Print

This review is in relation to the Service Department. As a rule, I don't usually write negative reviews. I'm a restaurateur and know how negative reviews can unfairly affect one's business, and I'm ultra As a rule, I don't usually write negative reviews. I'm a restaurateur and know how negative reviews can unfairly affect one's business, and I'm ultra-sensitive to the business owner. There are always exceptions to a rule, and I strongly believe my experience is one of those exceptions. I will not mention anyone by name, although I should. First, my car was with the service department for almost one month. Within that period of time, I only received two calls from them -- both seeking authorization to complete repairs that were not covered by the warranty. Any updates on the progress of the repair were always initiated by me; the timeline was never hit. I understand there are hundreds of customers, and they can't keep calling them with repair updates. True. But if your car is in the shop because of a singular problem -- a faulty fuel injector -- a month is unacceptable, and if they missed the original completion date, they should keep the customer informed. That's the least of it, and had that been the only issue, this review would not be written. Second, charging over $500 for a battery is egregious. When I brought the car in, the battery was fine. I have no idea how the battery needed replacement. That was not why my car stopped running. Be that as it may. Even with that issue, together with the lack of communication situation this review would not have been written. The part of the experience that forced me to write this review had to do with the fact that my warranty company felt that the charging for three hours of labor for something that should only take a half hour was way over the top and would consequently not be covered. That's a really big number at $220/hr plus tax. I suggested to my warranty company -- an extremely reputable and national company -- that it's not possible that a repair shop is claiming 6x the amount of labor time for the same process you think they are performing, and there must be a misunderstanding. The warranty company told me that they would have no problem paying for those hours if the dealership would explain -- not JUST produce the time sheet -- as to why this process required that much time. Absent such an explanation, they simply would not be able to cover the additional cost. To that end, I pleaded with the service department to provide this explanation, either verbally or in writing, to the warranty company. The dealership refused to do either and relied on the fact that the time sheet said what it said. In other words, their ultimate justification for charging 6x what the warranty company was willing to accept is because the "time sheet says so..." That's egregious. That's unacceptable. Even worse, when I voiced my displeasure over the phone to one of the service representatives, before picking up my car, I was hung up on. The fact is that the service department is overwhelmed. When I went to pick up my car -- literally when they opened -- there was a line six deep at the service counter. They can't give anyone with an issue that is somewhat out of the box the requisite amount of time to rectify -- or at least be courteous. This would also explain why, when I informed one of the representatives that, since my car is already in the shop, I would like to know why my 4 Wheel Drive Service warning light is illuminated, it went in one ear and out the other. When I picked up my car and got into it for the first time in a month, it was no surprise that the light was still illuminated. Again...completely overwhelmed and not a service department I would ever use again, nor recommend to anyone. Nor could I ever purchase from them, or recommend anyone doing the same. More

Report | Print

I Purchased a leased compass and was very satisfied with my first service visit. All staff were very cordial and informative. Everything went smoothly, all my questions were answered to my satisfaction and my first service visit. All staff were very cordial and informative. Everything went smoothly, all my questions were answered to my satisfaction and all work was completed in a timely manner. More

Report | Print

I have been using this dealership for years. The team is wonderful. I would highly recommend The team is wonderful. I would highly recommend More

by mdp925 Verified Customer Verified Customer

Report | Print

Professional, friendly, knowledgeable, cleaned Lobby and restrooms. Worked out the best deals for my financial situation. Offered several options and explained all in detail. Excellent staff all around and restrooms. Worked out the best deals for my financial situation. Offered several options and explained all in detail. Excellent staff all around including Ryan as well. More

by ROBCOLEY7 Verified Customer Verified Customer

Report | Print

Very courteous and respectful. No hassle dealership. Got a great deal and some unexpected extras. No hidden unwanted extras. No hassle dealership. Got a great deal and some unexpected extras. No hidden unwanted extras. More

by wackosiren Verified Customer Verified Customer

Report | Print