Bruce Schwartz is a pleasure to deal with. No haggle, no games, no "let me talk to my manager" and he respected my time. Great price and quick delivery. Thanks!

Was this review helpful to you?    Yes | No Thank you

Bruce Schwarts & Sophia Saracino helped my parents & I purchase their new 2013 Dodge Avenger on Saturday 5/4/13. The attention to detail and customer service we recieved was exceptional! I will defiantly recommend this dealership to family & freinds for any future purchases.

Thank you so much!

Was this review helpful to you?    Yes | No Thank you

An excellent experience at Route 18 Auto. I took my car there for an oil change and the mechanic found that my tires were bad. Rich got me a good price on a new set of tires. I had to wait a little long but that wasn't their fault. The truck delivering the tires was late. I was very happy with the work and the price.

Was this review helpful to you?    Yes | No Thank you

Rich Warren is sincere, knowledgeable, hardworking , advises and helps his customers to the fullest, friendly, ensures repairs are done in a quick and efficient manner. Highly recommended

Was this review helpful to you?    Yes | No Thank you

We purchased our Jeep in July of 2012. I came in for my 3,000 mile oil change. This was our third maintenance visit. I am beyond pleased with the service I've gotten on each visit. Everyone is very friendly, patient and answers all my questions. Rich was just wonderful. He recommended services and explained exactly what needed to be done and why. I am very happy and will recommend Rich and Rt 18 Jeep to my friends.

Was this review helpful to you?    Yes | No Thank you

Rich Warren from service went Above & Beyond what Sales Managers could not do it for me. He is simply best, honest & helpful. Two Thumbs Up!

I would recommend everyone to go to Rich for any service needs.

Thanks

Was this review helpful to you?    Yes | No Thank you

Working with Mark was great!!! He made me feel at ease throughout the entire time. He was able to answer all my questions and when he didn't know the answer he found it quickly. I would defiantly work with Mark and Rt. 18 Auto again.

Was this review helpful to you?    Yes | No Thank you

Called the dealer to work on a deal for an Infiniti. I have been shopping for a while and had deals on the table at other places. Im nowhere near this dealer and wanted a fair and honest price first before i waste my time. I said if my offer is not reasonable please tell me now so i dont waste anyones time especially my own coming in. I already drove the vehicle and now was just shopping price. They told me the offer made sense to come on in. I show up, we start talking about price and they wont move below their own advertised price. The manager came over before we left, didnt introduce himself and most importantly didnt respect me as a customer.

Was this review helpful to you?    Yes | No Thank you

I've had to bring my jeep to a different dealer and the services and quality of work was horrible. The employee's make you wait while they carry on a personle conversation, they don't keep you informed on what is happening with your car. But the worse part was them making you feel like you where takeing up to much of their time.
At the east Brunswick location when the jeep is worked on it's explained fully what has to be done and what can wait. they are always friendly even when you might be a difficult customer. The work is done right the first time and what I like the most is if they aren't sure what the problem is they are up front with you and discuss the options.

Was this review helpful to you?    Yes | No Thank you

Service advisors were informative and knowledgable and friendly. They do not pressure you for something that is not really required. The mechanics are very professional,skilled and friendly. They do their work with pride which is important in this day and age.I have dealt with Jeff Kanc for over 20 years. He is the best service manager in the industry.

Was this review helpful to you?    Yes | No Thank you