My Review Of Route 18 Chrysler Jeep Dodge Ram:
My 2011 Jeep Wrangler needed warranty on the front end; as I was driving I would hear a loud banging noise when making a right turn and when I hit a bump in the road the steering wheel would vibrate and shake until i pushed the car faster. When i brought the car to Route 18, I initially spoke with technician Rich Warren who informed me they would look at the car and get back to me. They called back within 4 hours and informed me they road tested the car and could not replicate the noise but they found bolts connected to my front track bars that were "extremely" loose and they tightened the bolts. Great! "Also, you need an oil change, it will $30 buck can we do it?" I agreed since they found the source of the issue! I get to the dealership to pick up the wrangler and my bill is $36.80; not a big deal, i can spring for the extra six bucks but not the problem. The problem is this is not what you quoted me for.
I drive the wrangler home and the steering column is extremely tight and pulls to the right. I immediately call the dealership when I return home and explain what the issue is. They tell me "it will wear in give it a month, if it doesn't, bring it back and we will look at it." This doesn't sound right to me but I agree; big mistake.
I call back a month later and inform Route 18 that the car is still misaligned and pulling badly to the left. The technician begins to tell me that it is not their problem. After I explain the situation the office manager gives me an appointment for 2 weeks and tells me to have the wrangler at the dealership at 8:30am. I take the morning off and bring the wrangler to the dealership, explain the issue again, and am told i will need to pay for the alignment as the alignment is not covered under warranty. I explain that the car was fine when i brought the car for service on 6/14/13 and when the vehicle left their dealership it was not right. The technician informs me to "hang tight" while he speaks with the manager. Mr. Jeff Kanc comes out to "speak" with me in the waiting area and continues to inform me that "you have no idea what you are talking about, the track bars do not connect to the wheel well and that Route 18 had nothing to do with it." After listening to Mr. Kanc berate me for an additional 5 minutes in front of other customers; he tells me his dealership will not honor their service contract and asks me to leave his dealership. I, first asked for his card, which Mr. Kanc supplies me, confirm one last time that they will not stand by their work (which they won't) and I leave.
I would like to state that I have owned Jeeps my entire life, my family is a Jeep family, but I'm considering moving on from the Jeep family after this.
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