Jeffrey Henry

This review is in relation to the Service Department. As a rule, I don't usually write negative reviews. I'm a restaurateur and know how negative reviews can unfairly affect one's business, and I'm ultra As a rule, I don't usually write negative reviews. I'm a restaurateur and know how negative reviews can unfairly affect one's business, and I'm ultra-sensitive to the business owner. There are always exceptions to a rule, and I strongly believe my experience is one of those exceptions. I will not mention anyone by name, although I should. First, my car was with the service department for almost one month. Within that period of time, I only received two calls from them -- both seeking authorization to complete repairs that were not covered by the warranty. Any updates on the progress of the repair were always initiated by me; the timeline was never hit. I understand there are hundreds of customers, and they can't keep calling them with repair updates. True. But if your car is in the shop because of a singular problem -- a faulty fuel injector -- a month is unacceptable, and if they missed the original completion date, they should keep the customer informed. That's the least of it, and had that been the only issue, this review would not be written. Second, charging over $500 for a battery is egregious. When I brought the car in, the battery was fine. I have no idea how the battery needed replacement. That was not why my car stopped running. Be that as it may. Even with that issue, together with the lack of communication situation this review would not have been written. The part of the experience that forced me to write this review had to do with the fact that my warranty company felt that the charging for three hours of labor for something that should only take a half hour was way over the top and would consequently not be covered. That's a really big number at $220/hr plus tax. I suggested to my warranty company -- an extremely reputable and national company -- that it's not possible that a repair shop is claiming 6x the amount of labor time for the same process you think they are performing, and there must be a misunderstanding. The warranty company told me that they would have no problem paying for those hours if the dealership would explain -- not JUST produce the time sheet -- as to why this process required that much time. Absent such an explanation, they simply would not be able to cover the additional cost. To that end, I pleaded with the service department to provide this explanation, either verbally or in writing, to the warranty company. The dealership refused to do either and relied on the fact that the time sheet said what it said. In other words, their ultimate justification for charging 6x what the warranty company was willing to accept is because the "time sheet says so..." That's egregious. That's unacceptable. Even worse, when I voiced my displeasure over the phone to one of the service representatives, before picking up my car, I was hung up on. The fact is that the service department is overwhelmed. When I went to pick up my car -- literally when they opened -- there was a line six deep at the service counter. They can't give anyone with an issue that is somewhat out of the box the requisite amount of time to rectify -- or at least be courteous. This would also explain why, when I informed one of the representatives that, since my car is already in the shop, I would like to know why my 4 Wheel Drive Service warning light is illuminated, it went in one ear and out the other. When I picked up my car and got into it for the first time in a month, it was no surprise that the light was still illuminated. Again...completely overwhelmed and not a service department I would ever use again, nor recommend to anyone. Nor could I ever purchase from them, or recommend anyone doing the same. More

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I Purchased a leased compass and was very satisfied with my first service visit. All staff were very cordial and informative. Everything went smoothly, all my questions were answered to my satisfaction and my first service visit. All staff were very cordial and informative. Everything went smoothly, all my questions were answered to my satisfaction and all work was completed in a timely manner. More

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I have been using this dealership for years. The team is wonderful. I would highly recommend The team is wonderful. I would highly recommend More

by mdp925 Verified Customer Verified Customer

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Professional, friendly, knowledgeable, cleaned Lobby and restrooms. Worked out the best deals for my financial situation. Offered several options and explained all in detail. Excellent staff all around and restrooms. Worked out the best deals for my financial situation. Offered several options and explained all in detail. Excellent staff all around including Ryan as well. More

by ROBCOLEY7 Verified Customer Verified Customer

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Very courteous and respectful. No hassle dealership. Got a great deal and some unexpected extras. No hidden unwanted extras. No hassle dealership. Got a great deal and some unexpected extras. No hidden unwanted extras. More

by wackosiren Verified Customer Verified Customer

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Easy to get to -very clean - staff is superb! Service is great - sales is terrific- Service is great - sales is terrific- More

by seadolphin34 Verified Customer Verified Customer

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I made an appointment to have some issues repaired that I was having with my 2019 Dodge Durango GT . Once it was dropped off ,Jeff the shop manager kept me updated with any and all neccessary information th was having with my 2019 Dodge Durango GT . Once it was dropped off ,Jeff the shop manager kept me updated with any and all neccessary information that he felt I need to be aware of. They did amazing work and I recommend that anyone in the central NJ and surrounding areas who may own a Jeep, Dodge or Chrysler vehicle contact them if you want your vehicle handled properly and correctly. More

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The dealership is fantastic. Everyone involved was really helpful and quick. I would highly recommend them Everyone involved was really helpful and quick. I would highly recommend them More

by pvaccari1593 Verified Customer Verified Customer

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I bought my Jeep from this establishment, the salesperson, Jason, was very nice, not pushy, very professional and went out of his way to help. The service department I am not too happy with them salesperson, Jason, was very nice, not pushy, very professional and went out of his way to help. The service department I am not too happy with them, if you have to have your vehicle serviced and need to leave it, it is very very very hard to get a loaner vehicle!!!! Some of the service personnel needs to brush up on their customer service skills!! More

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Power steering pump failed on My 2012 Chrysler 300c, had it towed to a licensed Chrysler dealer (noted dealership). Received call for pick-up after repair. I never left lot when I noticed a whining sound wa it towed to a licensed Chrysler dealer (noted dealership). Received call for pick-up after repair. I never left lot when I noticed a whining sound was coming from steering column. Returned to customer service desk. I was assured that sound would dissipate in time, the cause was air in steering pump lines. Later that evening, approximately 4 hours later my wife broke down on the highway with no steering. They provided tow back to dealership and loaner. Once again I received a call that my car was repaired and ready for pick-up. Upon picking up my car, The identical noise was heard coming from the steering column. Due to the holiday no one who was aware of my situation was in office. Returned and spoke to Christopher Lardieri, Service & Parts Director. No longer was I being told the whining sound would dissipate but Older cars receiving replacement parts never sound the same. "The mechanical and electrical parts on my car have been tested and meet the Dealerships standards for being repaired. I stressed my concerns about the danger of my car breaking down, With a dismissive attitude I was told the best he could do was take $500 off my bill of $4634.10. As of this posting it has been approximately three weeks and I still have not received a $500 check nor a phone call. I have no alternative but to file a claim in small claims court. More

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