Jennifer Crouch
Jennifer Crouch at Genesis Of Santa Rosa

Jennifer Crouch | Page 10

Service Advisor

Genesis Of Santa Rosa

2755 Corby Ave
Santa Rosa, CA 95407

4.9
125 Reviews
4.9

125 Reviews

Write a Review

125 Reviews of Jennifer Crouch

December 03, 2023

Dealership Rating
Employee Rating

Laura always is knowledgeable about any issues and quick to find solutions. I feel like she gives me sound advice for any service. More

by DUTRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Stout, Cesar Lopez , Tammy Kelleher

December 01, 2023

Dealership Rating
Employee Rating

Very friendly and communicative She made sure I had a place to work while waiting and walked me out to me car More

by EMMAPJAMES
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Crouch

November 30, 2023

Dealership Rating
Employee Rating

Prompt, courteous, helpful. Friendly staff, working hard to take good care of their customers. Clean facility. More

by Gregorygspaulding
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Crouch

Nov 30, 2023

Genesis Of Santa Rosa responded

Thank you very much for taking the time, we greatly appreciate it!

November 30, 2023

Dealership Rating
Employee Rating

Everyone was nice, but we paid to have new lights installed and they are not pointing in the right direction and its very difficult to see when you drive at night. Gave them my car for the day and st More

by MELISSATANDA33
Recommend Dealer
No

Other Employees Tagged: Jennifer Crouch

Nov 30, 2023

Genesis Of Santa Rosa responded

Hello Melissa. Let me know when you can bring the vehicle in so we can take a second look. The technician noted that the lights are aimed correctly but perhaps we missed something. Generally, unless the vehicle has been into a body shop for front end damage, the lights don't go out of alignment on their own. Let mw know how I can help. Mark Conrad

Dec 02, 2023

MELISSATANDA33 responded

Hi Mark, thank you for getting back to us. We would love for our headlights to be normal and function the way headlights should. But, we (my husband and I) are hesitant to bring the car back bc we know it will result in the same conclusion. The only way we are willing to bring the car back, is if a technician can drive the car at night to see how the lights function. The technician that helped me the other day did actually look at the lights in the early darkness and did admit that the lights were off. She adjusted the right light and it did help, but they still aren't proper in any way they should be. Please let me know if you are willing to check the headlights out in the evening to confirm our issues. Looking at them durning the day will not do the trick. It does not please us to have this issue with you guys. All we want is for our headlights to be normal and they are not. If you are willing to accommodate this issue, we will be happy and grateful. Thank you, Melissa Tanda

November 29, 2023

Dealership Rating
Employee Rating

Sinceramente I enteres the Shop, they were so kind and friendly. I love Hyundai people and I am so grateful Cesar helped me. He is honest and kind young man. Thank you all of you for your service to Son More

by CHIQUIHUITE2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Stout, Jewelia Nunez, Cesar Lopez , David Shilling

Nov 30, 2023

Genesis Of Santa Rosa responded

Thank you for your post!

November 29, 2023

Dealership Rating
Employee Rating

I have bought multiple vehicles from Manley and would again. Great team and awesome service department! More

by Pjselin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Shilling

November 29, 2023

Dealership Rating
Employee Rating

Simple in and out I was able to get the car checked in and felt with in a timely fashion More

by Matthew D
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Crouch

Nov 30, 2023

Genesis Of Santa Rosa responded

Thank you Matthew, it is our pleasure.

November 28, 2023

Dealership Rating
Employee Rating

Great - comfortable wait and good friendly service Place clean, snacks and drinks good with variety. Overall good experience More

by HARTSHORN4GOOD
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Crouch

November 28, 2023

Dealership Rating
Employee Rating

Great friendly service They try to make people feel Comfortable and work to give fair deals. More

by F1fletcher
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Crouch

November 28, 2023

Dealership Rating
Employee Rating

Great, thank you. No more questions please. No thank you. This is crazy, you don't need more. More

by IS250_06
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Crouch

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