Jennifer Martin | Page 2

Employees are very professional and knowledgeable. Very good customer service and we had a good experience with this show room. Very good customer service and we had a good experience with this show room. More

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I would rate Patrick Hamama the highest rating possible. He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, ove He was my salesman for my new car, purchased last May (2022). My car was recalled in November 2022 and has been in their service shop ever since, over 3 months now, “waiting for parts.” It wasn’t until I got Patrick involved that the service manager called me with an update. The service manager never responded to my voice mail from 3 weeks earlier. When I called Patrick, recently, to complain, the service manager responded to me within 10 minutes of that phone call. Patrick is amazing. I would purchase another car from him in a heartbeat. I’m just not sure I would take my car back to their service department, based on this recall experience. Time will tell. I do have a loaner, and that is positive. I just want my recalled car back, especially since I purchased it new and was only able to drive it for 6 months before it was recalled. I don’t know if this recall/parts issue is the fault of Audi not being prepared or the dealer not being prepared. Maybe you can tell me. Either way, my car has been sitting since November, waiting for parts to be shipped. More

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Don’t let the “finance specialists” tell you that you have to get 4k worth of service contracts (not a warranty) stuffed into your deal or you won’t get financing it’s not only illegal it also states it have to get 4k worth of service contracts (not a warranty) stuffed into your deal or you won’t get financing it’s not only illegal it also states it right on the service contracts report it to the State of Michigan form (sos-197)that’s what I’m doing , and also expect 80 million text messages because you are on their time they are not on yours.Oh and they doctor the pictures to cover marks/scratches/dents go look at the car in person! More

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i purchased 2023 Audi R8 from Patrick. great job getting the info and fast response. great job getting the info and fast response. More

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Clean, salespeople that understand the Audi, they take time to teach about options, follow-up with a phone call, program my mobile phone and garage door opener. The manager met us and was checking to see time to teach about options, follow-up with a phone call, program my mobile phone and garage door opener. The manager met us and was checking to see if everything went well. More

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