Dealership Experience
1 yr, 11 mos
Industry Experience
1 yr, 11 mos
Languages Spoken
English
Spanish
59 Reviews
Write a Review59 Reviews of Jennifer Valencia
October 16, 2023
Fast, efficient, pleasant and so far well done. But, need a coffee dispenser with some nice Coachella Coffee in it! But, need a coffee dispenser with some nice Coachella Coffee in it! More
Other Employees Tagged: Aimee Gutierrez
October 16, 2023
Had a check engine light come enroute from Arizona to Disneyland on 10/10/23. After stopping at an Autozone to see what their diagnostic machine would say what was wrong, I decided to continue on and sto Disneyland on 10/10/23. After stopping at an Autozone to see what their diagnostic machine would say what was wrong, I decided to continue on and stop at the nearest VW, which was Coachella Valley. Service advisor Jennifer took care of us. She was great and got my car in to be looked at around 130pm. The part that was the problem was in stock and Jennifer got two technicians on it to get my car fixed very quickly actually. I think it was a little over 2 hours which isn't bad for a last minute thing. I appreciate them getting it looked at and fixed in such a short time so my family and I could continue our trip. Thank you so much. More
October 12, 2023
Always very helpful. Dealership clean and Jennifer listened to my concerns and addressed very professionally Dealership clean and Jennifer listened to my concerns and addressed very professionally More
Other Employees Tagged: Aimee Gutierrez
October 11, 2023
Because it was going to take longer than what they originally thought they kindly let me have a loan car and kept me informed about the progress. originally thought they kindly let me have a loan car and kept me informed about the progress. More
Other Employees Tagged: Steve Jarrold
October 11, 2023
New Management needs to be more accessible and service department needs to be more concerned about the requests of the customer. Would not recommend service center right now...maybe after some "bugs" are department needs to be more concerned about the requests of the customer. Would not recommend service center right now...maybe after some "bugs" are worked out. More
October 11, 2023
Disappointed that my car was not filled with the correct amount of oil Checked it over the weekend and it was short oil. Brought car back in and was told that the reason for this was that the pump stoppe amount of oil Checked it over the weekend and it was short oil. Brought car back in and was told that the reason for this was that the pump stopped working on Friday and therefore they were not able to fill it appropriately. No mention of that when I picked up the car. I should have been told of the situation and told to bring the car back when I picked my car up. Was I told the truth or is the dealership purposely not fill the oil in order to save on oil? More
October 03, 2023
Professional, good work, and keeping my VW in tip top shape is their goal AND they deliver! shape is their goal AND they deliver! More
Other Employees Tagged: Aimee Gutierrez