Jeremy Hussey | Page 4

Great Experience Jeremy was great to work with. He listened to all our concerns and helped us get a price that worked for us. He helped me to get accustomed to my new Jeremy was great to work with. He listened to all our concerns and helped us get a price that worked for us. He helped me to get accustomed to my new car and knew all the ins and outs of the Jeep. Felt like we left with not only a new car, but a new friend as well! Darren made the whole paper work process painless. This dealership is an hour from where I live and I would go back again and again. More

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Friendly service with great selection of vehicles I had an excellent experience at Northwest Hills car dealership. We had a very knowledgable and friendly representative that was able to sell us the p I had an excellent experience at Northwest Hills car dealership. We had a very knowledgable and friendly representative that was able to sell us the perfect vehicle. Overall experience was great, completed everything fast and professional. We plan to return for further services in the near future. More

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Terrible Dealer - Will try to rip you off Northwest Hills contacted me after I used TrueCar to find the best price on a vehicle in the area. My entire conversations were with Jeremy Hussey, w Northwest Hills contacted me after I used TrueCar to find the best price on a vehicle in the area. My entire conversations were with Jeremy Hussey, who invited me to come in to discuss finances. Jeremy was very rude and slimy- almost every legitimate concern that was brought up was dismissed with a lackluster explanation. To start it off, he did not shake hands with my friend, which was very weird. Later on, Jeremy returned with a price for the car that was higher than the TrueCar, which is the entire reason why I was in contact with the dealer in the first place. When I asked why they would give me a price $1000 over TrueCar, Jeremy stated that it was because the car had to be shipped in from another dealer, which would cost more. Whether this is made up or not, why would I pay extra because you don't have the vehicle in stock? Why would I just not go to the dealer that has the car and pay the real TrueCar price? It seems this dealership does not understand reality too well. Later on during negotiations, I asked what your "Out the Door" price was for the car, including taxes, fees, etc. He calls me back and says his 'out the door' price is $34,000. I agree to the sale, and we begin the process of purchasing. When I receive the purchase order in an email, it states that $2,500 down plus $34,000 are separated, making the total $36,500. There are two conclusions to this, Jeremy was either trying to rip me off and hope I didn't read the contract, blindly sending in my money (most likely), or he is the only car salesman in the world who does not understand what the words "out the door" mean. This is the most slimeball tactic I have ever seen in my entire life of buying cars. I would rather pay $200 in gas, drive out to Ohio, and buy a car there, than give this dealership money. I hope other people realize what this company does, and am genuinely curious as to how many people they have scammed this way. Was he trying to get me to sign the purchase order and keep my deposit once I realized the mistake? I will never know, but I do know that I will be telling everyone who is purchasing a car to NEVER consider going to this dealership. More

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Decent Dealership I purchased my new Town and Country from Northwest Hills. Although they did not have the exact car I wanted on their lot, they easily located the ca I purchased my new Town and Country from Northwest Hills. Although they did not have the exact car I wanted on their lot, they easily located the car that I wanted at a different dealership and told me that I could buy the car through them. Now, the car was located in another state and was over 100 miles away. Northwest initially wanted to charge me a dealer transfer fee of $500. Having previously heard from other dealers that they would wave transfer fees, I told them that $500 was too much and that I would have to look to elsewhere for a better deal. They agreed to lower the fee to $250. I was OK with that at first because there were only 2 exact matching cars around and they were over 100 miles away and I did not want to drive 2 hours each way to save $250. So, we agreed to the $250 and started the paperwork. Then, the next day, things came to a temporary standstill. As I continued to get bombarded with calls from other dealers who insisted they would wave all transfer fees just to earn my business, I decided to call my sales rep Bill to tell him that I changed my mind on the $250 because at least one other local dealer would transfer the car for free. Even though we had come to an agreement the night before, they quickly agreed to wave the transfer fee altogether to keep the deal alive. Now, about the vehicle price...although I had to spend the extra time and phone calls to have them waive the transfer fee, I saved a ton of money (over $5,000) off the Windows sticker price, put no money down, received 0% financing over 60 months and got the car that I wanted. I used TrueCar as a base to gauge whether or not I was getting a good price and they matched the truecar price. I even went as far as calling the dealership who had the car in the other state and they told me they couldn't even sell the car to me for the price and the terms that I got from Northwest. That is what sealed the deal. With car dealerships, they will tell you that they are offering the best deal but you leave feeling that you really don't know. However, at Northwest, the sales people were very nice (and not shady like some other places that called me) and I did not feel like I was being targeted or scammed. In the end, I do feel like I got the best deal and I bought it from a dealership that is only a few miles down the road which is important to me. More

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