Jeremy Jennings

NEVER DO BUSINESS HERE EDIT: I would like to make it clear Tynan Campbell was a ⭐️⭐️⭐️⭐️⭐️ salesperson. The ⭐️ is for the overall experience. After driving the vehicle for a month the transmission is st clear Tynan Campbell was a ⭐️⭐️⭐️⭐️⭐️ salesperson. The ⭐️ is for the overall experience. After driving the vehicle for a month the transmission is still acting up. They should’ve allowed Baumann Ford to replace the transmission, and not forced me to move it to Brondes!! I visited Monroe Super Store on November 12, 2025, to buy a 2020 Ford F150. I fell in love with it and purchased it. Unfortunately, I started experiencing problems with it. On December 29, 2025, I took it to the shop. My initial shopping experience was positive. I spoke with Tynan Campbell, a top salesperson. He showed me a few vehicles, and I drove the Ford. I went through the financing process and drove it home. Within a mile, I noticed a bad vibration from the front end. I called Tynan, who assured me the vehicle was thoroughly inspected and passed. A few weeks later, I noticed the transmission was acting odd, and the brakes weren’t stopping well. I called the service department and explained the issues. They scheduled an appointment, but when I arrived, they couldn’t diagnose the problem because they’re not a Ford dealer. They told me I’d have to take it to a Ford dealer. I wasted over an hour of my time and $15 worth of fuel. I took my Ford F150 to a Ford dealer as instructed. They found a faulty transmission, bad rear brakes, and an undetermined oil leak. I had the vehicle for 47 days and driven 1,649 miles. I purchased an extended warranty for $4,650, but it only covers electrical issues like door locks, stereo, power windows, and moonroof. I informed Monroe Super Store of Baumann Ford’s findings and the warranty’s limitations. They told me I needed to take the truck to a different Ford dealer because they guarantee there’s nothing wrong with the transmission. Doug Taylor, the used car manager at Monroe, instructed me to take the vehicle to Brondes Ford on Secor Road in Toledo, OH. I told him I needed to pay for the diagnostic testing and vehicle inspection Baumann Ford performed to get the truck released. He said he didn’t want to run multiple claims through the pre-owned/pre-certified warranty and that I’d have to pay to get the truck released. He promised to reimburse me when I turned in the claim from Brondes. I paid $209.42 to have the vehicle released. Since the transmission problems persisted, I had the F150 towed to Brondes through my insurance company. The F150 arrived at Brondes on January 5, 2026. After a thorough inspection, they confirmed Baumann Ford’s findings and discovered a coolant leak. The vehicle was repaired promptly, but I couldn’t pick it up because Brondes was awaiting payment. The pre-owned/pre-certified warranty covered everything except the rear brakes. Doug from Monroe agreed to pay for them since the pads had only 3mm left and should’ve been caught during inspection. The warranty company will eventually pay its share. We waited for Doug to cover the brakes, and after a few phone calls and a couple of days, they were paid. The vehicle was returned on January 28, 2026. I was thrilled to get my truck back after a month of driving my old Explorer. It’s running great and looks as beautiful as ever. However, I realized I wasn’t reimbursed the $209.42 promised by Doug Taylor to release the vehicle from Baumann Ford. I called him to remind him, but he felt he’d already gone above and beyond. He thought paying for the brakes was enough and refused to reimburse me. I argued that if the vehicle had been inspected, the bad brakes, oil and coolant leaks, and possibly the transmission would’ve been caught. SUMMARY: - Tynan at Monroe Super Store is a great salesperson. If you decide to purchase a vehicle here, Tynan is your man. - The mechanics at Monroe Super Store are questionable. If buying a used car, have it inspected by your own mechanic first. - Understand the coverage details of any used car warranty. - Doug Taylor is dishonest. Ensure any promises are in writing. More

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Wow! What a great experience. We live in Oxford and have several Jeep dealerships around us. We visited a few looking at the Wagoneer S specificall What a great experience. We live in Oxford and have several Jeep dealerships around us. We visited a few looking at the Wagoneer S specifically and nothing else. Many of our local dealerships tried to sell us other vehicles despite our desire for the Wagoneer S. Then we stumbled upon Monroe Chrysler Dodge Jeep Ram Superstore and started communicating with Denise Case in sales. They were an hour and a half from us but the prompt replies to our questions and the friendly phone conversations made us feel more welcomed than our local dealership experiences. We drove out one Saturday morning just to have a look at their Wagoneer S and from the moment we entered their dealership we experienced the utmost in respect and general friendliness, even from other sales associates that were not specifically working with us. The culture here at Monroe Chrysler Dodge Jeep Ram Superstore is something that other stores should strive to achieve. We experienced the same outstanding level of respect and professionalism from our Sales Consultant, Denise Case, our Finance Consultant, Jeremey Jennings, and the store’s General Manager, Brian Young! I even had a question for the parts department and Jason Campbell went above and beyond to provide me what I needed. I specifically included all these people's names because they positively impacted our experience and will make me return as a repeat customer. We ultimately chose their white Wagoneer S Launch Edition because they were upfront with pricing—no haggling—and offered a very fair value for our trade-in vehicle. To cap off an already great day, while we were outside taking delivery of our new vehicle, we ended up swapping stories about our college-aged kids. As it turns out, Brian’s son is an accountant, and there may even be an opportunity for our son to connect with him for an internship. It was a genuine moment that reminded us how much relationships matter—and Monroe Chrysler Dodge Jeep Ram Superstore truly made us feel like family." Why would I recommend driving a little farther to Monroe Chrysler Dodge Jeep Ram Superstore? Because at every step of the car-buying process, they take the time to build genuine relationships, earn your trust, and make you feel completely at ease—turning what can be a stressful experience into one filled with confidence and joy. More

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This is a great team. My husband and I had a very nice experience at this dealership. Thank you for making a crazy time in my life enjoying. My husband and I had a very nice experience at this dealership. Thank you for making a crazy time in my life enjoying. More

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Troy delivered 100% for sure! My son went for a Chrysler 300 and on top of that we left with a Dodge Hornet! My son went for a Chrysler 300 and on top of that we left with a Dodge Hornet! More

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Jermaine and crew were top notch in our purchase of ram 1500. The Monroe store was very prompt and the most friendly 1500. The Monroe store was very prompt and the most friendly More

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They went above and beyond to get the vehicle in for service when i didn't have a scheduled appointment. Was somewhat disappointed when the low tire indicator came on the next day. Tire pressures did no service when i didn't have a scheduled appointment. Was somewhat disappointed when the low tire indicator came on the next day. Tire pressures did not get readusted when rotatation was done. Front and rear tires have different inflation specs. More

by PROAIR Verified Customer Verified Customer

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Dealership and entire staff are professional, courteous, friendly and there is no place i would rather trust with my auto needs. friendly and there is no place i would rather trust with my auto needs. More

by MIKEGAYNIER Verified Customer Verified Customer

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Team was very helpful during the purchasing process. Would highly recommend to anyone looking to buy a car! Would highly recommend to anyone looking to buy a car! More

by jennaferwindels Verified Customer Verified Customer

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Jeremy is great, Brian is great. This dealership really understands customer service and always ensuring the client is happy even when there are mishaps. This dealership really understands customer service and always ensuring the client is happy even when there are mishaps. More

by LEEPOWERS Verified Customer Verified Customer

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Just a great place to buy a car or truck from, from the owner to the staff you can't go wrong.. owner to the staff you can't go wrong.. More

by WGIBSON308 Verified Customer Verified Customer

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